Raegan M. Wright

**** *************** **

Jacksonville, FL 32219

904-***-****

adz3ry@r.postjobfree.com

Professional Summary

Motivated customer service specialist with over 10 years of experience in a fast-paced, team-based environment. Personable and professional under pressure. Patient and empathetic supervisor, with an extensive background in conflict resolution and customer relations. Comfortable building effective long-term relationships with both customers and employees. Delivers positive experiences through high-quality customer care.

Skills & Abilities

● Excellent Customer Service, Analytical, Critical Thinking, Decision Making, Problem Solving Skills

● Highly organized, strong multi-tasking skills, self-motivated, attention to detail and active listening

● Communicates effectively with all levels of management, clients, customers and vendors

● Proficient in MS Word, Excel, PowerPoint, Outlook, Graphical User Interface systems and all office equipment

● Experience in Residental and Commercial claims involving Litigation, Mediation, Appraisal, and Subrogation.

Certifications

● Flood Training 4//2021

● NFIP Training 3/2021

● Xactimate 3-day training 5/2021

● State Farm Property Certification 3/2021

● State Farm Estimatics Certification 3/2021

● State Farm Auto Certification 9/2021

● 620 - All Lines Florida Licensed 2/2021 #W718425 Licenses - Property, Casualty, Worker's Compensation Alabama, Alaska, Delaware, North Carolina - Hail, South Carolina, Texas, Louisiana, Michigan, Minnesota, Montana, West Virginia, Wyoming, Mississippi, Oklahoma, Kentucky, Idaho, Nevada, Indiana, Oregon, Utah, Vermont, Maine, New Hampshire, Arkansas. WORK HISTORY

September 1, 2021 - October 28, 2022

QA claims: State Farm

Boat, Commercial, Farm/Ranch

● Handling/Managing Catastophre and Daily claims

● Writing estimates

● Initial Contact with Policy Holders

● Negotiated with Public Adjusters, Litigation, and Meditation

● Subrogation experienced

● Appraisal experienced

December 15, 2021 - July 24, 2021

QA Claims: State Farm

Property ECS

● Handling/Managing Property and Casualty claims

● Writing Estimates

● Initial Contact with Policy Holders

● Negotiated with Public Adjusters, Litigation, and Meditation September 30, 2019 - Present

TIAA Bank Field

Bartender

● Count and manage Inventory

● Count Cash via tips and sales

● Ability to manage a bar for any event under pressure

● Provide friendly customer service and handle any situation under pressure. July 23, 2019 - Present

Duval County Public School

Hyde Park Elementary

Paraprofessional

● Assist teachers in the classroom

● Filling teaching positions to supplement regular classroom curriculum with additional enrichment activities for students

January 4, 2016 – June 30, 2019

One Call Care Management

Care Coordinator II

● Provided customer support by phone, email, and IM to business customers

● Processed a high volume of customer inquiries about products and services

● Resolved countless customer problems using empathetic communication skills and effective troubleshooting techniques

● Referred any escalated issues to the appropriate resource and followed up with coaching/mentoring to learn the appropriate solution and expand overall knowledge

● Tracked and documented inbound support requests, customer issues, and solutions

● Updated customer information as needed, ensuring the accuracy of all information

● Routinely met all quality standards and average handle time requirements

● Provided guidance and mentoring to less experienced customer service associates

● USPS/Government Certified

August 5, 2014 - June 15, 2015

Zales Outlet

Key holder/ Sales Associate

● Greeted and assisted customers in person and by telephone

● Recommended, and described Priceless Jewelry to my clients

● Provided an elevated customer experience to help generate a loyal clientele

● Effectively and calmly resolved situations with escalated employees and customers

● Built guaranteed satisfaction with my team and customers

● Set realistic goals and met them every month

May 12, 2012- July 31, 2014

Men’s Wear House/ Jos A. Banks

Senior Customer Service Associate/ Sales Executive

● Provided exceptional customer service to existing and new customers

● Handled money transactions from customers at the register

● Open and closed stores on a daily basis

● Booked and scheduled appointments for wedding parties September 9, 2009 - May 30, 2011

Orlando Sentinel

Telecommunications Rep II

● Outbound calling to customers in regard to newspapers

● Assist customers with placing new orders, billing inquiries, and explaining products and services

● 50-100 outbound calls daily

● Provided professional and attentive customer service April/ 2007 - August/2009

ADT Security

Inbound Sales Rep I

● Inbound sales to new and existing customers

● Upgrade appliances and data for security systems

● Schedule appointments

● Dispatch techs to customers' locations

EDUCATION

College credits 142. International Academy of Design and Technology Yellow Belt: Lean Six Sigma Certified.

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