**** ***** **

Charlotte,NC *****

(***) - *** - *802

adz3rq@r.postjobfree.com

https://www.linkedin.com/in/janya-ballard-1bb619181/ Ja’Nya Ballard

Experienced Service Agent and skilled Pharmacy Technician with a strong background in providing exceptional customer service support as well as data entry. Demonstrated ability to assist clients, address their needs, and maintain accurate records of interactions and transactions. Collaborative team player who ensures efficient operations and delivery of services. Actively engages in training programs to enhance knowledge of organizational procedures and policies. Committed to upholding the organization's mission by providing compassionate support to individuals in need.

EXPERIENCE

CVS Health, Charlotte — Pharmacy Technician

Feb 2023 - Jun 2023

- Efficiently processed and managed prescription orders, ensuring accuracy and timeliness.

- Collaborated with healthcare professionals to provide optimal patient care.

- Assisted in inventory management and medication stock replenishment. American Red Cross, Charlotte — Service Agent II

June 2022 - Feb 2023

-Demonstrated exceptional customer service skills while assisting clients and addressing their needs.

- Successfully managed and maintained accurate records of client interactions and transactions.

- Collaborated with team members to ensure efficient operations and delivery of services.

- Actively participated in training programs to enhance knowledge of organizational procedures and policies.

- Consistently upheld the organization's mission by providing compassionate support to individuals in need.

EDUCATION

Zebulon B Vance Highschool, Charlotte - Diploma

Sep 2016 - May 20202

Central Piedmont Community College, Charlotte - Associate Of Science Sep 2020 - Present

Majoring in Surgical Technology

Certifications & Licenses

- Pharmacy Technician License

North Carolina Board of Pharmacy

Issued Apr 2023 · Expires Dec 2023

Credential ID 77180

- BLS Certified

American Heart Association

Issued Jan 2022

Credential ID 225*********

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