Patrice A. Ashley

adz3r0@r.postjobfree.com • 713-***-****

***** ***** ***** • Houston, TX 77086

Commercially-astute and forward-thinking professional with 15+ years of experience in human resource management, staff recruitment, compensation, employee relations, and human capital management. Expert in devising and implementing robust HR strategies. Known for improving employees’ engagement and building productive relationships with brokers and vendors. Broad base experience of HR benefits, payroll, and retirement plan. Repeated success in planning effective training sessions and maintaining productive work environment. A fast learner who inspire others to achieve and exceed goals. Excellent knowledge and understanding of full HR cycle, legislation, and employment law. Ability to easily adapt in changing and fast placed environment. Impeccable customer service skills, that has assisted

with the amazing knowledge of sales.

Areas of Expertise

Human Resource Management

Customer Service & Success

Knowledgeable all areas of Benefits

On-Boarding Staff

Issue Resolution

Staff Training & Development

Interpersonal Communication

Vendors Engagement

Employee Relations

Professional Experience

Home Depot, Houston, TX Sept 2022 – Present

Special Services Associate

Interact with customers and associates to ensure excellent customer service is achieved. Answers questions by phone

or in person, setting expectations, facilitating phone sales, will call orders, pick ups and resolving any issues that may

arise. Provide a safe working and shopping environment.

Menil Foundation, Inc. Houston, TX Aug 1989 – May 2023

Benefits Coordinator

Foster relationship and respond to direct queries of employee about benefits and policies. Conduct training sessions and educate staff on new systems and methodologies. Protect confidential data and maintain privacy at workplace. Supervise overall onboarding activities such as selecting high-potential staff and processing paperwork. Process paperwork for workers’ compensation claim and support renewal of workers’ compensation and 401(K). Assist in conducting open enrollments; distribute benefits enrollment material. Ensure employee convenience while planning flu shot. Manage data entry change to include termination and salary. Review and keep record of FMLA and absence leaves. Build strong relationships and communicate with brokers and vendors. Collaborate with auditor retirement and compensation audit; ls; input ACA report in payroll and register employees in retirement plan. Maintain formal attendance record of every employee.

●Led the execution of new Payroll systems leveraging strong understanding of HRIS software.

●Achieved customer satisfaction by immediately answering customers’ queries via phone and email.

●Inspected employee identity and retained form I-9; reviewed individual data, and kept updated information.

●Successfully oversaw and streamlined wage garnishment process, securing employees’ satisfaction.

●Delivered strategic administrative support in numerous areas, encompassing benefits, medical, dental, STD, LTD, AD&D, and COBRA.

Education Major Business Administration

Houston Community College, Houston, TX

University of Houston Downtown College, Houston, TX

Technical Proficiencies

HRIS Software, MS Office Suite, Photoshop, SharePoint, Paycor, Fidelity Payroll, Fidelity Plan Sponsor WebStation

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