DeArby Harkey

813-***-****

adz3qt@r.postjobfree.com + Huntsville, AL 35810

Summary

Skills

+ Vital Signs Monitoring + Basic Nursing Care

+ Patient Observation + Information Protection

+ ADL Support + Clinical Training

+ Patient Education

Experience

12/2020 - 09/2023

Patient Care Technician, Touched By An Angel, Huntsville, AL

+ Provided direct patient care and assistance to healthcare team members.

+ Assisted in preparing patients forexaminations and treatments, including vital signs

monitoring.

Administered prescribed medications under the supervision ofa Registered Nurse.

Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.

Maintained accurate records of patient care, condition, progress, and concems.

Assisted with patient transfers from bed to wheelchair or strher as needed.

02/2018 - 11/2020

Case Manager, Hope By The Sea, California City, CA

+ Assessed clients’ needs, developed service plans and monitored progress towards goals.

+ Facilitated communication between clients, families, caregivers, social services and other

agencies to ensure client needs were met.

Provided crisis intervention support for clients in emergency situations.

Maintained accurate case records and documentation according to agency guidelines.

Provided referrals to appropriate health care providers or other community resources.

‘Supported family members by providing information on local support groups.

Assisted with applications for government benefits such as Medicaid or Social Security

Disability Insurance.

05/2014 - 07/2018

Customer Service Representative, Legends Wrap Auto Sales, Huntsville, AL

+ Answered customer inquiries and provided accurate information regarding products and

services.

Provided excellent customer service to resolve customer complaints in a timely manner,

Gathered customer feedback through surveys and used the datato improve customer

service.

Maintained detailed records of customer interactions, transactions and comments for future

reference.

Assisted customers with product selection, ordering, billing, retums, exchanges and technical

support.

Performed administrative tasks such as filing paperwork, updating databases and generating

reports.

Developed strong relations hips with customers by providing personalized assistance and

support.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Education And

Training

Associate Of Applied Science

Ross Medical Education Center - Decatur, Decatur, GA

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