Allen Mlendough

adz3ps@r.postjobfree.com

404-***-****

Timely troubleshooting and analysis of complicated end user problems.

IT Operations Specialist, A+, Network+ Working on Security+ Motivated, focused with years of experience in IT support, customer satisfaction and end user support.

Authorized to work in the US for any employer

Work Experience

Software Implementation/Technical Support Benchmark Technology Group - Alpharetta, GA

July 2019 to Present

Remote Installation and troubleshooting for Software and hardware, on-site hardware installs, help desk ticketing creation and resolution. Timely troubleshooting and analysis of complicated end user technical problems.

Field Tech Sr. Associate NTT Data - Atlanta, GA

May 2018 to May 2019

Successfully deployed 100s of Windows 10 workstations, while migrating users, including moving user data from Windows 7 and 8.1 to Windows 10 PCs. At the same time, efficiently managing break-fix requests for desktops and laptops, mapping of network drives, and installing of user soft-ware and applications. Also, Micro Soft 365 installs, synchronizing users One Drive and Outlook accounts and end-point security management like McAfee Security suite and Bit locker. Professional management of a whole range of user services through Help Desk Ticketing systems like Remedy in the context of level 1 to 3 support. Managing users and workstations in their OU, in Active Directory.

Cyber Security Analyst (Remote Operations) Cyber Fusion Center, Maryville University - St. Louis, MO

January 2018 to June 2018

As an intern, I collaborated with colleagues, monitored client's networks, and Analyzed data movements and security events, using network monitoring tools. Utilization and management of threat-management strategies like the cyber kill-chain, SIEM and NIST framework. Vulnerability testing, pen testing, and data and incident analysis techniques and reporting. Recent experience: using tools of the trade like Kali Linux, Nap, Metasploit, etc. Threat analysis, data analysis, malware reverse engineering

Deployment Technician Emtec, Inc - Suwanee, GA

May 2017 to May 2018

Hundreds of Windows 10 PCs were professionally and efficiently deployed replacing Windows 7 PCs, including the installation and mapping of network printers and drivers with specific users. A lot of imaging and re-imaging of Lenovo and Dell laptops was done monthly and prepped for deployment, and many multiple charging stations were built.

Computer Technician (Entrepreneur) Self-employed A Companion Transport - Snellville, GA

January 2016 to May 2017

Transporting people to their non-emergency medical appointments safely and professionally Great Driving Record, Non-Emergency Medical Transport Repair and sales of recycled computers, malware removal Superb Break-fix services for computers Great Driving Record, Non-Emergency Medical Transport

Computer Technician eBryIT - Kennesaw, GA

September 2012 to December 2015

Accomplished Professional installation of Hundreds of computers for various clients at various sites including cable management, active directory services, professional break-fix services, driving to various locations, inventory management, post deployment problem solving, etc.

IT Help Desk Technician Interactive College of Technology

February 2012 to August 2012

Thorough Follow-through, Documentation and Resolutions of Help Desk Tickets Timely Escalation of unresolved issues Efficient and professional break-fix services for computers and peripherals Effective PC troubleshooting and maintenance skills Effective isolation and removal of virus and malware Installation, configuration and updating of operating systems,

Education

Master of Science in Cyber Security

Maryville University - St. Louis, MO

January 2017 to May 2018

BBA in Accounting

University of Liberia - Monrovia, LR

Interactive College of Technology - Chamblee, GA

2011-2012

Skill

Cyber Security, Network Security, Network Firewalls, Security Analysis

Information Security, Network Monitoring, Operating systems

DNS, LAN, VPN, TCP/IP, Encryption, Technical Support, Management, etc.

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