Angela Groller

Administrative, Accounting Assistant & Order Processing

Shoemakersville, PA 19555

adz3pf@r.postjobfree.com

+1-484-***-****

The benefit to hiring me to become part of your team, is that with me you get all my previous knowledge, experiences and skills that I have acquired from real life employment and on the job training.

Authorized to work in the US for any employer

Work Experience

Order Processor

Stratix Systems - Wyomissing, PA

December 2019 to Present

Reception Technician

CSL Plasma

April 2019 to October 2019

A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Screening donors prior to donating plasma, entering the donor's vital signs into our system, entering new donor's personal information into the computer system, answering multi line telephone and training new employees hired for this

position.

Customer Service Representative

NFI Industries

September 2017 to February 2019

A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Scheduled appointments for the carriers at our D.C., answered incoming telephone calls, completed reports, kept track of safety & OSHA meetings and covered for the receptionist if they were not available. Clerical / Sales

Prestige Marble & Granite

August 2016 to May 2017

A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Assisted customers on the sales floor with the products sold, collected payments and basic office responsibilities.

Technical Partner

LVHN Cedar Crest

January 2013 to September 2015

A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Assisted nurses with direct patient care, performed phlebotomy, EKG's, CPR, obtained vital signs and entered all necessary information into the EPIC computer system. Receptionist

Pratt Industries

January 2012 to January 2013

A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Greeted customers and visitors to our site, answered a multi-line telephone system, prepared packages to ship out Fed Ex, received and sorted the daily USPS mail and also set up for any meetings being held at the office.

Accounting Clerk

Impress Industries - Emmaus, PA

August 2001 to December 2011

A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Invoiced customers on a daily basis, mailed, faxed or emailed invoices to our customers, scanned invoices into the computer system, made weekly collection calls on past due and due accounts, prepared closings at the end of the month and year, covered for the receptionist when they were out of the office, received payments, completed the deposits and processed the checks. Education

High School Diploma

Salisbury Senior High School

May 1991

Skills

• Data Entry

• Expert

• Customer Service

• Expert

• Multi-Line Telephone

• Advanced

• Office Duties

• Expert

• EPIC Computer System

• Intermediate

• HRMS Computer System

• Intermediate

• Microsoft Office Programs

• Advanced

• LiveVox Computer / Telephone System

• Competent

• Red Prairie Computer System

• Advanced

• SAP Computer System

• Advanced

• CSR

• Customer Care

• Customer Support

• Receptionist

• Scheduling

• Filing

• Billing

• Customer Service Skills

• Microsoft Word

• Clerical

• Microsoft

• Microsoft Office

• Organizational Skills

• Outlook

• Cash Handling

• Excel

• MS Office

• Microsoft Excel

• Time Management

• accounting

• Phlebotomy

• Patient Care

• Order entry

• Multi-line Phone Systems

• Venipuncture

• Accounts Receivable

Assessments

Administrative Assistant — Highly Proficient

December 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Microsoft Word — Expert

December 2019

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert

Verbal Communication — Familiar

December 2019

Speaking clearly, correctly, and concisely

Full results: Familiar

Proficiency with Microsoft Office: Mail & Calendar (PC) — Highly Proficient December 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient

Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar December 2019

Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar

Administrative Assistant — Proficient

November 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Customer Focus & Orientation — Highly Proficient

December 2019

Responding to customer situations with sensitivity Full results: Highly Proficient

IT Help Desk Administrative Assistant — Familiar

November 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Familiar

Direct Care — Highly Proficient

November 2019

Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient

Receptionist — Highly Proficient

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Call Center Customer Service — Familiar

December 2019

Applying customer service skills in a call center setting. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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