Customer Service Administrative Assistant
Resume:
Angela Groller
Administrative, Accounting Assistant & Order Processing
Shoemakersville, PA 19555
**********@*****.***
The benefit to hiring me to become part of your team, is that with me you get all my previous knowledge, experiences and skills that I have acquired from real life employment and on the job training.
Authorized to work in the US for any employer
Work Experience
Order Processor
Stratix Systems - Wyomissing, PA
December 2019 to Present
Reception Technician
CSL Plasma
April 2019 to October 2019
A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Screening donors prior to donating plasma, entering the donor's vital signs into our system, entering new donor's personal information into the computer system, answering multi line telephone and training new employees hired for this
position.
Customer Service Representative
NFI Industries
September 2017 to February 2019
A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Scheduled appointments for the carriers at our D.C., answered incoming telephone calls, completed reports, kept track of safety & OSHA meetings and covered for the receptionist if they were not available. Clerical / Sales
Prestige Marble & Granite
August 2016 to May 2017
A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Assisted customers on the sales floor with the products sold, collected payments and basic office responsibilities.
Technical Partner
LVHN Cedar Crest
January 2013 to September 2015
A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Assisted nurses with direct patient care, performed phlebotomy, EKG's, CPR, obtained vital signs and entered all necessary information into the EPIC computer system. Receptionist
Pratt Industries
January 2012 to January 2013
A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Greeted customers and visitors to our site, answered a multi-line telephone system, prepared packages to ship out Fed Ex, received and sorted the daily USPS mail and also set up for any meetings being held at the office.
Accounting Clerk
Impress Industries - Emmaus, PA
August 2001 to December 2011
A few of my responsibilities with this employer are as follows, but are not limited to just these duties listed. Invoiced customers on a daily basis, mailed, faxed or emailed invoices to our customers, scanned invoices into the computer system, made weekly collection calls on past due and due accounts, prepared closings at the end of the month and year, covered for the receptionist when they were out of the office, received payments, completed the deposits and processed the checks. Education
High School Diploma
Salisbury Senior High School
May 1991
Skills
• Data Entry
• Expert
• Customer Service
• Expert
• Multi-Line Telephone
• Advanced
• Office Duties
• Expert
• EPIC Computer System
• Intermediate
• HRMS Computer System
• Intermediate
• Microsoft Office Programs
• Advanced
• LiveVox Computer / Telephone System
• Competent
• Red Prairie Computer System
• Advanced
• SAP Computer System
• Advanced
• CSR
• Customer Care
• Customer Support
• Receptionist
• Scheduling
• Filing
• Billing
• Customer Service Skills
• Microsoft Word
• Clerical
• Microsoft
• Microsoft Office
• Organizational Skills
• Outlook
• Cash Handling
• Excel
• MS Office
• Microsoft Excel
• Time Management
• accounting
• Phlebotomy
• Patient Care
• Order entry
• Multi-line Phone Systems
• Venipuncture
• Accounts Receivable
Assessments
Administrative Assistant — Highly Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Microsoft Word — Expert
December 2019
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Expert
Verbal Communication — Familiar
December 2019
Speaking clearly, correctly, and concisely
Full results: Familiar
Proficiency with Microsoft Office: Mail & Calendar (PC) — Highly Proficient December 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Highly Proficient
Proficiency with Microsoft Office: Mail & Calendar (Mac) — Familiar December 2019
Using Microsoft Office Mail and Calendar tools to manage workload. Full results: Familiar
Administrative Assistant — Proficient
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
December 2019
Responding to customer situations with sensitivity Full results: Highly Proficient
IT Help Desk Administrative Assistant — Familiar
November 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Direct Care — Highly Proficient
November 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient
Receptionist — Highly Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Call Center Customer Service — Familiar
December 2019
Applying customer service skills in a call center setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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