Mengistu Asfaw

**** ********** *****, *********, ** 22003

PH. 703-***-**** Email: adz3pc@r.postjobfree.com

LinkedIn: Mengistu Asfaw

Immigration Status: U.S Citizen

EDUCATION

MSc in Telecommunications Engineering from the Volgenau school of Engineering, George Mason University (GMU), Virginia.

GPA: 3.08 out of 4.0. September 2009 - December 19, 2013.

BSc. in Information Technology / Computer Networking, Strayer University. GPA 3.9 out of 4.0. January 1999 - May 2003.

BA degree in Social Science / History, Addis Ababa University, Ethiopia

SKILLS

Network / System Administrator

Project design and implementations.

Project coordinator.

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.

Install and upgrade computer components and software, manage servers, and integrate automation processes.

Install, configure and manage Microsoft Windows Servers updates and push monthly security patches.

Deploy and install NAS units and configure server systems and data backups.

Run Nessus security scans and generate weekly vulnerabilities report.

Manage and configure McAfee ePO server.

Manage and deploy McAfee Drive Encryptions.

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Design project implementation plan.

Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Windows server’s firewall and port configurations.

Responsible for capacity, storage planning, and database performance

Manage data backup planning and perform implementations- NAS

Windows Administrator

Coordinate and manage computers upgrades from Windows 7 and Windows 8.1 to Windows 10

Mange and deploy Windows servers upgrade from Servers 2008 r2 datacenter to servers 2012 r2 datacenter. Install and configure servers 2016 and servers 2019

Manage and configured SMART Deployment

Expertise in OneDrive /Cloud, Airwatch and monitoring devices.

Network maintenance, troubleshooting network problems, Hardware and software installation and configuration. Monitoring and improving network performance.

Installing and configuring Nessus, network vulnerability scanner.

NIST Cybersecurity Framework to identify current and future target state to reveal gaps in the applied security program and update the organization security roadmap (Identify, Protect, Detect, Respond and Recover).

Document Management Systems.

IP security (IPsec), managing data authentication, integrity and confidentiality.

Support Remote Access Technology, VPN, NetExtender

Excellent communication skills

Excellent diagnostic skills

System upgrades,

System backups

Microsoft Windows:

Microsoft Windows 10/8/7/XP/2000/NT/95 Microsoft Office 365/2016/2010/2007/2003/XP Microsoft Servers: 2019/2016 R2/ 2012R2 /2008 R2 /2003/2000

Software Applications:

Gagepack installations and license configurations.

Qualtrax deployment

EIOBOARD SAVANCE Deployment, installations and configurations

Microsoft Office 2016/2010 and 365 Cloud

Worked on U.S. and International patent databases and docketing software.

Conducted a scientific search of patent documents, patent applications, and specifications of granted patents.

Knowledge of IP document generation software (FoundationIP) and using the Trademark Electronic Search System (TESS) and, docketing software.

Smart Deployment, Adobe professional, Symantec Anti-Virus, iScrab, Deltaview, CD Track, Nessus, BitLocker, Airwatch, iManage, RSA Console, Sophos and PGP.

Microsoft Intune.

Network Applications:

Server: 2016/2012/2008/2003/2000/NT, Active Directory Administration, Microsoft Exchange Microsfot SQL Server and MySQL

McAffe ePO server

SmartDeployment, Symantec Ghost.

Cisco Applications: Cisco Call Manager, Cisco Unity Voicemail. Cisco VoIP phones.

Call Tracking Applications: EMRS/8x8/ Altris / Heat / TrackIT

Remote Applications and tools: Cisco SSL, Virtual Private Network (VPN), NetExtender, Remote Desktop Connection, System Center Configuration Manager, SCCM. Microsoft PowerShell, PuTTY SSH and Telnet Client.

Hardware:

Microsoft SurfacePro, Dell and IBM desktops and Lenovo laptops. Wireless network cards. BroadBand Air Cards. Blackberry devices. Cisco VOIP phones. Network HP and Xerox printers. Cisco IP phones Consoles, iPhones, Androids, Mobile Device Management-MDM

WORK EXPERIENCE:

Sterling Field Support Center (SFSC) NOAA Affiliate – September 3, 2019 - Present

Network / System Administrator,

IT Group Team Lead

Manage LAN, Configuring maintain and upgrading Servers: 2019 / 2016 / 2012 R2 / 2008 R2

Perform server’s monthly maintenance and push security patches.

Configuring Cisco VoIP Call Manager

Configure Cisco Unity Connection Administrations.

Manage Domain Controllers and other servers

Configure and Manage Active Directory Users and Computers

Manage users and computers account

Handle and Perform IT projects

Provide software and hardware support

Configure and create account for Cisco IP phones

Configure EPolicy Orchestrator 5.10.0

Manage drive encryptions

Perform regular backups to NAS

Perform WSUS windows servers and desktops regular updates.

Perform weekly Nessus Scan and generate a report for vulnerabilities.

Present the IT weekly work progress report

Managing and regular check on the LAN room and verify that all servers are operational and no alerts registered.

Conduct research and writings of various IT Technical guidance SOP

Lead the weekly IT meeting and update EMRS and project status.

Manage and lead the IT group

Information Technology Specialist (Contract).

Institute of Museum and Library Services (IMLS) – Government. March 2018 – October 30, 2019

Administer Microsoft Office 365 Console, Cloud.

Project lead for Coordinate and manage computer upgrades from Windows 7 and Windows 8.1 to Windows 10.

Configure and manage SmartDeploy image software.

Configured and support employee agency’s issued mobile devices

Install all network hardware and software including upgrade and repair.

Maintain network and computer system security and ensure that all systems are operating correctly. Provide network troubleshooting.

Creating users account, assign, and update security permissions on the network.

Create Home and Profiles Directories and apply Permissions

Manage network drives and share folders.

Monitor network performance and computer systems.

Completes end-to-end desktop activities for installs, moves, adds, changes, updates and projects.

Asset Management: Validates IT related assets, maintain and update inventory in asset tracking system

Perform users training in computers and software including developing training materials.

Tier III Technical Support (Contract) Technology Services Desk

Catholic University of America, Washington, DC. January 9, 2017 to October 2017

•Participating in Windows 10 upgrade project involved 8000 computers.

•Handle escalated cases from Level 2, suggest troubleshooting tips and or help in resolving issues.

•Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

•Installing and maintaining network and computer systems.

•Repairing and upgrading network and computer systems.

•Diagnosing and fixing problems and or potential problems with the network and its hardware and software systems.

•Monitoring the network and systems to improve performance.

•Managed Active Directory Account Creation for users and computers and update status.

•Create Home and Profiles Directories and apply Permissions.

•Responsible to handle Service Desk requests in a professional manner.

•Follow operational established procedures and workflows correctly and in timely manner.

•Supporting President, Vice President, and Provost of the University

DC Net (OCTO – Contractor) August 8, 2016 to December 2016. Washington, DC Government.

Mobile Device Management (MDM) and Tier III Technical Support.

•Responsible for configuring and supporting all department mobile devices. This includes deploying applications and configuration to align with all security standards and device configuration standards.

•Essential Responsibilities includes using device management (MDM) platform to securely deliver updates and applications to mobile devices.

•Download and configure AirWatch security software enrollment. Deploy device to domain and configure user profile and update mailbox.

•Update documentation and procedures as needed for mobile device deployment and support devices.

Tier II Network/Systems Support (Contractor) American Institute for Research (AIR) 003/11/2014 - 05/04/2016

•Handled escalated issues from Tier I

•Troubleshot, debugged and identified software problems and performance issues with secured browsers, HTML, XML, and JavaScript and other applications.

•Supported PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Chromebooks, Android, and iOS mobile devices; problem/incident recording, and problem resolution/escalation.

•Supported troubleshooting of network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.).

•Provided accurate and timely logging of issues and resolutions in the ticketing system.

•Interacted with external users to obtain and conveyed concise problem information in a professional manner via phone, email, and in-person.

United States Patent and Trademark Office (USPTO) 02/19/2012 – 11/16/2012

Patent Examiner/Computer and Telecommunication Engineer

•Conducted scientific and analytical research in the field of computer science and telecommunications engineering.

•Conducted thorough researches and also examined, evaluated and determined the originalities of new invented technologies, presented by clients for patent applications.

•U.S. and International patent databases and docketing software

•IP document generation software (FoundationIP) and using the Trademark Electronic Search System (TESS) and, docketing software.

Network Administrator / Information Technologist Tier III Hogan Lovells, LLP

01/2005 - 02/07/2012

1.Served as a Network Administrator and User Support Technologist for over 200 end users on-site.

2.Supported Partners and Managing Partners of the firm, as well as other senior level executives.

3.Responsible for installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.

4.Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.

5.Installing and maintaining network and computer systems.

6.Repairing and upgrading network and computer systems.

7.Diagnosing and fixing problems and or potential problems with the network and its hardware and software systems.

8.Monitoring the network and systems to improve performance.

9.Managed Active Directory Account Creation for users, computers, and update status. Create Home and Profiles Directories and apply Permissions.

10.Participated in various OS and application migrations.

11.Serviced and supported Laptop and Desktop computers and servers in HP and Dell environment.

12.Managed and administered Server 2003, Microsoft Windows: 10/8.1/7/XP/2000

13.Microsoft Office 2016/2010/2007/2003 and numerous proprietary software applications and on-line programs.

14.Managed and configured RSA Console, encryption using Sophos and PGP.

15.Utilized Microsoft Active Directory, Microsoft Exchange Server to create and manage user accounts and mailboxes.

16.Supported users remotely using Altris software in on-site location.

17.Created, configured, troubleshoot and resolved Cisco Wireless and VPN connections and related issues.

18.Tested, installed and supported non-standard applications to meet strict customer requests.

19.Identified chronic and systemic issues and negative developments and recommended opportunities for improvements that will reduce or eliminate problems in the field.

20.Worked directly with Network Engineers and Database Managers to discuss day-to-day operations possible and \or existing problematic trends resolutions and new technology techniques.

21.Setup and tested hardware and software for integrity on the company network.

22.Created, configured and provided Xerox scanners and HP LaserJet printers on the print server.

23.Managed Blackberry Enterprise Server and activate Blackberries of various models.

24.Utilized Cisco Call Manager, Cisco Unity Voicemail and Cisco Communicator to configure VOIP phones, manage phone devices and user accounts.

25.Managed the setup and support of Audio Visual equipment including video conferences, Webinars and WebEx.

26.Completed projects as assigned in timely manner..

Automation and Service Bureau, DHS, Arlington County 6/2004 - 12/2004

Tech II System Support

•PC installations, configurations, troubleshooting. Migration of Windows 2000/98 to Win XP

•Installed and configured IBM Mainframe and Database editor. Installed and configured Outlook, Blackberry and migrated outlook folders.

•Troubleshot for Network connections and users access to the system. Provided hardware and software technical support for more than 800 end users.

•Joined workstations to a Domain. Created and managed user's accounts.

Strayer University, Arlington Campus, Virginia 2/2000 - 5/2004

Computer Lab Administrator

•Installation, configuration, and troubleshooting Windows XP/2000/98/95/NT workstations, servers, and networked printers.

•Provided technical support for more than 200-networked computers.

•Managed user accounts, user rights, and securing directory and file resources.

•Supported the university's Learning Resource Center by cataloging books, periodicals and research academic documents. Helping students and faculty members to effectively use the computerized educational resources.

CERTIFICATION:

Microsoft Certified Professional (MCP). Installing and Configuring Windows Server 2012 Score: 871.

ID Number: MS0616250092

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