Customer Service Administrative Assistant
Resume:
CURRICULUM VITAE – HIRUNI RATHNAYAKA
CONTACTS
*******************@*****.***
Pambahinna, Belihuloya,
Balangoda,
Sri Lanka.
SKILLS
Communication
Active listening
Team Work
Critical Thinking
Time management
Problem solving
Ability to work
under pressure
Customer service
LANGUAGES
English language
Japanese language
Sinhala language
HIRUNI RATHNAYAKA
CAREER SUMMARY
Always to be dynamic and to bestow highest contribution towards employer through Career Excellency.
CUSTOMER RELATIONS AND ADMINISTRATIVE ASSISTANT
Hilburn College (PVT) LTD.
Balangoda, Sri Lanka
Key Qualifications & Responsibilities
• Managing Admission process and inquiries
• Handling complaints and responding to questions
• Working with academic and non-academic staff
• Maintaining students’ and staff data
• Providing information about school
HUMAN RESOURCE AND PAYROLL ASSISTANT
April 2023 present
Dec 2020 – Dec 2021
EAM Maliban Textiles (PVT.) LTD.
Balangoda, Sri Lanka)
Key Qualifications & Responsibilities
• Maintained employee data and kept updated accounts of all employment records
• Ensured confidentiality of all personnel, office, and employment records
• Mentored employees through personal and professional issues
• Administer payroll for employees
• Providing information and answering employee questions about payroll- related matters
• Collect daily, weekly or monthly timesheets and calculate payable hours bonuses, allowances, tax withholdings, deductions and Creating salary sheets and reports
• Hands-on experience with HRIS, hSenid, HCM and accounting software
• Check the gratuity payments against clearance documents
(VOP/Resignation letters/Final clearance forms).
CUSTOMER SERVICE EXECUTIVE Jun 2019 – Nov 2019
Scicom Lanka (Pvt.) Limited
Colombo, Sri Lanka
Key Qualifications & Responsibilities
• Work with all nations
• Managed large amounts of inbound and outbound calls
• Airplane tickets booking, cancellations and adjustments
• Handling customers problems
• Data Entry to company software systems
EXPERIENCE
CURRICULUM VITAE – HIRUNI RATHNAYAKA
REFERENCES
Ms. K.B.P.C.A. Wijerathne
Lecturer
Department of Geography &
Environmental Management
Faculty of Social Sciences and
Languages
Sabaragamuwa University of
Sri Lanka
Mobile: +947********
Email: ********@***.***.**.**
Ms. K.T. Dananjali
Instructor in Computer Technology
Center for Computer Studies
Sabaragamuwa University of Sri Lanka
Mobile: +947********
E-mail: *********@***.***.**.**
***********@*****.***
Professional Qualifications
• Psychology and counselling diploma at Institute of management and business studies. (IMBS GREEN CAMPUS)
• Airline fares/ E-ticketing, Marketing, Reservations, GDS, Tours, Airport operations, Ground and Passenger handling, Cargo with Amadeus, Galileo, Worldspan and Sabre global distribution system diploma at International Airline Ticketing Academy.
• English language and literature diploma at AQUINAS university collage.
• Durham University English course in collaboration of Durham University UK certificate level at Sabaragamuwa University of Sri Lanka.
• Japanese Language NAT-TEST and the JLPT level 05 at Global Institute of education, Malabe.
• Human Resource Management foundation level at Chartered Institute of Personnel Management. (CIPM)
Academic Qualifications
• G.C.E. Advanced Level in Bio System Technology stream 2018
• G.C.E. Ordinary LEVEL (English Medium) 2015, with 1A,3B’s,2C’S,3S’s
• Ability to understand others' points of view
• Skilled at analyzing and interpreting information
• Good communication skills when dealing with clients, employees
• Excellent interpersonal skills
• Having a natural drive with a loyal, strong, and proactive work ethic
• Proven motivational and leadership skills
• A team player with an enthusiastic attitude
• Special interest in latest technologies
PERSONAL SKILLS
EDUCATION
Contact this candidate