Customer Service Event Manager
Resume:
Tara McLain
Marietta, GA *****
adz3p1@r.postjobfree.com
Accomplished professional with extensive experience in managing and planning variety of events across different sectors.
Proven success in collaborating with internal hosts to suggest event activities and maintaining open line of communication with co-workers to attain desired customer satisfaction. Instrumental in influencing and communicating values, strategies, and objectives to empower teams and meet defined targets. Well-versed in generating revenue, monitoring financial expenditures and progress to budget, and tracking key performance indicators to meet top-/bottom-line goals ensuring high return on investment. Proficient in communication skills with capability to keep others informed and encourage diversity of thought, background, and different perspectives.
Skills:
30 years of customer service experience
Event Coordination
Time Management
Logistics
Relationship Management
Strategic Planning and Execution
Group Exercise Instructor and Wellness Coach
YMCA -
Marietta, GA
11-13- 2016 to 04-15-2023
Plan and execute exercise classes and wellness programs for groups to adopt a healthy lifestyle. Arranged outside boot camp classes during COVID to retain members for longer term. Collaborate with members focusing on establishing health-related goals. Support clients in creation of sustainable meals, exercises, and customized wellness plans.
● Maintained client’s motivation to overcome fitness and health challenges.
● Improved member retention through delivery of top-notch wellness programs.
Wedding Coordinator
Primrose Cottage -
Roswell, GA
January 2016 to December 2017
Managed wedding rehearsals and fostered smooth running of wedding activities. Scheduled meetings with vendors and clients to discuss specific details of events. Acted as liaison among couples, families, vendors, and service providers involved in wedding. Retained budget constraints by not exceeding limitations in all events. Facilitated families in event planning by providing recommendations and feedback on all aspects of ceremony and reception.
● Relieved client’s stress during final planning days of wedding.
● Ensured vendor and caterers present as per schedules and set timing on venue.
Event Manager
Muscular Dystrophy Association -
San Mateo, CA
January 2012 to December 2015
Mentored and trained volunteers for fundraisers. Organized various events in different locations from Wine tastings to large Galas. Hosted events to increase funds for research and clinics for those with Muscular Dystrophy. Partnered with
UCSF, doctors, psychologists, speech therapists, and researchers to run MDA clinics two times a month allowing patients to visit clinics and receive care plans from variety of professionals. Increased presence in community by distributing materials to high traffic events and preparing presentations to speak on cause. Established a good relationship with the board of directors and negotiated quotes and agreements with vendors. Amplified brand visibility and boosted organization's growth. Communicated business strategy by planning events from start to finish as per requirements, target audience, and defined objectives.
● Prepared and allocated budget for events to control expenses.
● Gained contacts in community to donate high-end items for silent auctions.
Event Planner and Coordinator
Inn at Palmer Divide -
Palmer Lake, CO
January 2009 to December 2011
Liaised with community clients to negotiate budgets and events. Supervised caterers and staff in planning and conducting events, including community lunches and dinners, weddings, conventions, and bat and bar mitzvahs. Selected venues and ensured compliance with assigned budget as well as client satisfaction for scheduled events.
● Devised planning for diverse events from quilting conventions to weddings.
● Sustained constant communication with guests before event to provide exceptional customer service.
Bachelor of Science in Exercise and Sport Science
Colorado State University -
Fort Collins, CO
January 1989 to December 2003
Master of Arts in Physical Education and Wellness Management
University of Colorado -
Greeley, CO
January 1995 to December 1997
Certifications and Licenses
ACE Certification
November 2010 to January 2025
Currently am certified in Group Fitness and Personal Training through ACE. I am TRX, first aid, AED, CPR certified.
AED Certification
October 2022 to October 2024
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