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Medical Laboratory Customer Service

Location:
Maricopa, AZ
Posted:
October 02, 2023

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Resume:

Simone Butcher, MLT(ASCP)CM

Medical Laboratory Technologist/Technician

adz3o8@r.postjobfree.com

Quality-focused medical tech with more than 4-year experience in clinical setting. Strong background in customer service, clinical and non-clinical testing, data analytics and lead management. Efficient, attention to detail, hardworking, independent, excellent communication skills, and a confident collaborator who is dependable and friendly with coworkers and clients. Knowledgeable of safety policies and procedures relating to the operations of laboratory equipment and handling of chemicals. Perform all laboratory tests and procedures with expedience, diligence, and optimum quality.

Authorized to work in the US for any employer.

Work Experience

Medical Laboratory Technologist (Generalist)

Gila River Health Care - APN - Sacaton, AZ

October 2021 to June 2022

•Performs laboratory tests in chemistry, hematology, immunology, toxicology, and microbiology to provide health care providers with information required to accurately diagnose patient conditions. Verifies the proper functionality of laboratory instrumentation and equipment to ensure quality results. Maintains accurate patient data and appropriately labels laboratory samples to ensure reliable test results.

•Performs regular duties of a phlebotomist by drawing blood samples from patients and ensuring accurate labeling, dating, and recording of samples.

•Verifies routine maintenance and troubleshooting, calibration and validation of instrumentation, and documenting equipment condition to ensure quality results.

•Assists in the training of new employees to support an effective workforce, as well as participate in proficiency testing.

•Regularly reviews lab test results, identifies, and communicates abnormal patient results to physicians, nursing staff, or laboratory leadership.

•Maintains, updates, and verifies patient information, laboratory logs, and reports to ensure reliable data and test result tracking.

•Reports disciplinary issues, patient or customer complaints, and unsafe conditions to the Laboratory Supervisor or other leadership to ensure resolution.

•Assists in the updating of department policies and standard operating procedures.

Clinical Laboratory Scientist III

AUV1 - UV Lab STS Lab 2 - Hebron, KY

October 2020 to August 2021

•Verify, perform, process, and analyze specialized laboratory specimens consistent with laboratory procedural requirements with accuracy and efficiency and report test results

•Analyze clinical laboratory specimens following the standard methods and procedures (more than 1000 per day)

•Floater (mixing, extraction, PCR, and accessioning)

•Perform quality control procedures to ensure accuracy of clinical data and scored 98% compliant on audits, to save the company time and money

•Implementation for improvement of testing and workflow

•Assist in onboarding laboratory techs across different areas throughout the lab

Sr. Program/Metro Manager

Media Star Promotions - Cincinnati, OH November 2011 to June 2020

•Provided administrative support for executive team, and served as territory liaison for 100+ customers, increasing cross-sell of services and expanding customer base

•Oversaw operations in the metropolitan territory (Cincinnati, Dayton, Northern Kentucky, Eastern Indiana), ensuring all staff and market remain compliant according to company policies, client regulations, SOP guidelines, and managed an inventory of >$50K in assets

•Slashed payroll/benefits administration costs 30% by negotiating pricing and fees while ensuring the continuation and enhancements of services with local clients

•Successfully manage new hires with ongoing training for up to 30+ Brand Ambassadors, provide direct and accumulated consumer insights

•Analyze data activity through metric reports, reconciling, auditing information database, and establishing strong marketing strategy plan that was conducive to the program's goals

•Developed vendor, venue, and client relations to coordinate and execute multiple promotional events, scouting, and recruiting to ensure the expansion of the market (assisted in increased revenue by 25.2%)

• Created weekly schedules, reports, and staff meetings, coordinate with other company department

Medical Laboratory Technologist I

American Family Care - Montgomery, AL

November 2014 to March 2015

•Identified a potential problem in the LIS system equipment, thereby contributing to eliminating possible errors in the test results and patient identification links (20% of errors were eliminated)

•Managed and coordinated specimen collection duties, prepared specimens, and samples, and maintained specimen management system to ensure regulatory compliance (reduced the number of required re-submissions by 55%)

•Perform laboratory tests using a variety of equipment and reagents. Interpret test results and document them appropriately

•Ensured safe and efficient use of testing equipment while following strict safety and sanitation procedures, preventing shutdowns, and improving company reputation

•Provided support to doctors and other medical professionals to diagnose and treat patients, assisting with a variety of clinical services such as lab, nursing, and medical assistant (increased patient satisfaction scores by 60%)

•Worked as medical assistant, administering shots, and providing basic care for patients

Medical Laboratory Technician - Generalist

University of Cincinnati Medical Center - Cincinnati, OH January 2013 to October 2014

Clinical Laboratory Rotation & Phlebotomy Techniques

•Conducted lab tests in the areas of Chemistry, Coagulation, Urinalysis and Body Fluids in a safe and timely manner (100% yield)

•Prepared chemical solutions, reagents, and specimens for microscopic examination; performed laboratory tests; analyzed and reported findings; and investigated atypical results and discrepancies to determine causation

•Expedite critical testing results without compromising sample validity or quality assurance (testing results were delivered on-time)

•Used automated equipment and computerized instruments capable of performing several tests at the same time, increasing efficiency by 30%

Education

Bachelor of Science, Medical Technology

University of Cincinnati -Cincinnati, OH Present

Associate in Applied Science, Medical Laboratory Technology

Cincinnati State Technical & Community College - Cincinnati, OH

Skills

•Medical Records (5 years)

•Laboratory Procedures (4 years)

•EMR Systems (4 years)

•Management (5 years)

•Quality Control (4 years)

•Leadership Experience (7 years)

•Laboratory Information Management Systems (4 years)

•Customer service (10+ years)

•Microsoft Office (10+ years)

•Live chat (1 year)

•Specimen collection/processing (4 years)

•Medical office experience (3 years)

•Microscopy (4 years)

•Real-Time PCR 7500 Fast Dx

•Supervising experience (5 years)

•Hamilton Microlab Starlet

•MGI MGISP-960RS, Thermo Fisher/Applied Biosystems

•Real Time Fluorescent RT-PCR

•Iris (4 years)

•Regulatory reporting (6 years)

•Qualitative analysis (5 years)

•Documentation review (10+ years)

•Research & development (2 years)

•Compliance management (8 years)

•Program/Product Management (8 years)

•Computer Networking

•Analysis skills (10+ years)

•Quality assurance (4 years)

•Leadership (10+ years)

•Microsoft Office (10+ years)

•Statistics (3 years)

•Conflict management (7 years)

•Operations management (7 years)

•HIPAA (7 years)

•Dat DxH 800 (4 years)

•Vitros 5600 (4 years)

Certifications and Licenses

Medical Laboratory Technician (MLT)

July 2020 to July 2023

American Society for Clinical Pathology (ASCP),

Board of Certification

ASCP ID: 25487259

Cert. # 94889

Basic Life Support (BLS)

March 2023 to March 2025

American Heart Association

Date Completed: 03/6/2023

Valid Period: 2 Years



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