sydia flores

CPR and first aid cert. Peer support, pct,BHT,and case manager

Phoenix, AZ 85025

adz3nr@r.postjobfree.com

+1-602-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Case Manager

Bluesage - Chandler, AZ

June 2022 to Present

I make sure that the clients are getting their needs meet. I meet with them once or twice a week to see how they are if any thing has changed how they are physically and mentally. I ask how we can better meet their needs and if I can do anything else for them.I have to deescalate when there is a problem and redirect. Know the 5Q’s & 15Q’s help out a lot the signs and symptoms of your clients PCT (Patient Care Technician)

CBI - Mesa, AZ

April 2021 to Present

I take vitals,intakes,discharges, blood sugars, I also work the crisis line ATC (access to care ) take crisis calls set up transport redirect clients until help shows up. Give resources fir what ever they did or call PD or Fire. The 5 Q’s are very important in mental health those signs the body language, pacing, closed fist, will let you know to go try and redirect.

Peer Support Specialist now PCT - BHT

Community Bridges, Inc. - Mesa, AZ

February 2021 to Present

I give support to the clients and help with what ever services they are needing any where from transportation to placement. I take vitals, intakes, discharges. Iam very compassionate and have understanding of there problems since I have gone through a lot my self . I am very good about looking for the 5 Q’s & 15Q’s to watch for so i can try and redirect. Auto Detailer

Manheim Auto Auction - Phoenix, AZ

August 2015 to November 2019

• Scrub, scrape, or spray machine parts, equipment, or vehicles, using scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses

• Clean the plastic work inside cars, using paintbrushes

• Rinse objects and place them on drying racks or use cloth, squeegees, or air compressors to dry surfaces

• Experience with: Air blowers, Car vacuums, High pressure water hoses Grounds Keeper

Customer Service Agent

ADOT - Goodyear, AZ

May 2014 to August 2015

Goodyear, AZ

May 2014-August 2015

• Gather and remove litter

• Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes

• Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, burial sites, or other grounds features

• Rake, mulch, and compost leaves

• Performing General Physical Activities

• Thinking Creatively

• Experience with: Backhoes, Brush trimmers, Dirt shovels, Ground picks, Handsaws, Hoes, Leaf rakes Customer Service Agent

Customer Service Representative

Motor Vehicle Department - Goodyear, AZ

February 2013 to May 2014

Goodyear, AZ

February 2013-May 2014

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

• Check to ensure that appropriate changes were made to resolve customers problems

• Interacting With Computers

• Communicating with Supervisors, Peers, or Subordinates

• Making Decisions and Solving Problems

• Training and Teaching Others

• Experience with: Customer service knowledge generation software, Desktop computers, Microsoft Office

Caregiver

HARMONY HOUSE - Bend, OR

February 2008 to December 2009

I provided care for four elderly patience I lived there 4 days week with 24hour care and had 3days off I passed meds out gave insulin shots took vitals. I Provided minimal case mgmt and support services. I was there only family the one they trusted.

Education

B.A in Science

GCU - Phoenix, AZ

December 2020 to Present

Skills

• Excellent organizational, communication and interpersonal skills most beneficial during frequent contact with vendors, staff and customers (4 years)

• Pack and unpack items to be stocked on shelves in stockrooms, Warehouses, or storage room (4 years)

• Computer literate (5 years)

• Attention to detail, good customer service skills (6 years)

• Professional appearance (10+ years)

• Microsoft Word

• Detailing

• Backhoe Operation

• Car Wash

• Order Entry

• Groundskeeping

• Landscape Maintenance

• Senior Care (4 years)

• Addiction counseling (4 years)

• Behavioral health (4 years)

• Mental Health Counseling (1 year)

• Crisis Intervention (3 years)

• Cognitive Behavioral Therapy

• Motivational Interviewing

• Warehouse experience

• Vital signs (5 years)

• Patient care (5 years)

• Experience with children

• Safety plans

• Discharge planning (2 years)

• Dialysis

• Case Management

• Behavioral Therapy (1 year)

• Conflict management

• Documentation review

• Developmental disabilities experience

• Special needs

• Resident's rights

• C

Certifications and Licenses

CPR

Present

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