SUMMARY

SKILLS

EXPERIENCE

GARY WOLFRUM

*** ******* ******, **********, ** 63385 H: 636-***-**** adz3ni@r.postjobfree.com To obtain a position with a respected organization that is committed to pursuing the highest standards of quality and integrity, placing its clients' needs at its utmost priority. Summary of Qualifications

24 years of experience in the telecommunication industry Experience in supervisor, installer, and technician roles Experience in maintenance of voice and data equipment, alarm and camera systems, inside cable design, fiber optics, and outside plan construction. Proficient in the following: Panasonic, Partner, Toshiba, GLX, 246SWB Cat 6, 5E Cable, Cisco routers, and Oasis and Tracer certified.

Leadership on large projects, that included supervision of on-site technicians, project management, customer satisfaction and overall responsibility of ensuring profitability. Cable

Cat5

CRM

Clients

Customer satisfaction

Employee relations

Employee training

Functional

Government

Mentor

Enterprise

Networks

Telephone Systems

Camera

Programming

Quality

Quality Assurance

Safety

Tech support

Technician

Telecommunication

Toshiba

Trainer

Trouble shooting

Troubleshooting

Video

Wiring

05/2017 to Current Installer/Technician

Handicare St. Louis Mo

Field Tech support placing orders, walking dealer through trouble shooting stair lifts and overhead lifts.

Working in AX12 and CRM everyday.

Dealer training and fault fing., Job responsibility included: pulling cable, fiber installation, testing, troubleshooting, video surveillance, and paging. Served as the Certified OSHA Construction Outreach Trainer for all employees.

01/2012 to 01/2016 Tech Supervisor

Communications Unlimited Inc St. Louis, MO

Ensure responsiveness and first time resolution to installation and trouble call work orders while adhering to company quality and safety standards. EDUCATION AND TRAINING

Resolve and proactively prevents customer escalations. Establish positive employee relations through effective individual and team communication while providing on-going support.

Regularly observe and mentor employees in regard to safety, quality, productivity and well-being.

Coordinate and reinforce employee training to ensure Technical Quality Assurance (TQA) standards are met.

Perform practical field evaluations to verify technical competencies and safe practices; then provide feedback.

Ensure that staff has and maintains the necessary tools and equipment to perform their job.

Facilitate cross-functional communications and cooperation with internal departments and service partners.

Provide hands-on training and knowledge transfer to installers. 01/2003 to 01/2012 Communications Tech

Mastor Telecom/Schweiss Networks St. Louis, MO

Technician for enterprise and government accounts. Responsible for the oversight of projects and ensuring that they were completed on time.

Analyzed existing networks and equipment and identified opportunities for improvement.

Developed solutions that met individual business requirements. Assisted the owners in developing the company by bringing in new business.

Experienced in installing: Toshiba, IPT, Everfocus, Panasonic, Sony camera systems.

Which includes: wiring, cat5E, programming, troubleshooting, support, testing, Responsible for installation, troubleshooting, repair, and maintenance of telecommunication systems for clients. Completed requests for new service.

Determined equipment modifications for clients.

Installed advanced communication circuits.

01/2000 to 01/2003 Telecom Specialist

St. Peters, MO

01/1992 to 01/2000 Supervisor

Custom Design Telephone Systems/Realtec/Marconi (Merged) O'Fallon MO Managed 30 Technicians/Installers.

Responsible for day-to-day operations, timely work order completion, and the overall profitability of all projects large and small. Assigned daily workload to technicians and held daily field visits to ensure employees success.

Responsible for overall customer satisfaction.

1993 OSHA Construction Outreach Trainer

1986 Fort Zumwalt North High School O'Fallon, Missouri Top Technician of the Year, Custom Design Telephone Systems

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