Customer Service Nursing Assistant

Ashley Robinson

*** **** ******* **. ****** Arrow, OK 74012

***************@****.***

918-***-****

OBJECTIVE

Seeking an entry-level position where I can utilize my years of experience as well as to continue enhancing my skills and knowledge.

QUALIFICATIONS SUMMARY

· American Heart Association Certified C.P.R. Health Care Provider

· Oklahoma State Department of Health Nurse Aide Certified

· Tulsa Health Department Food Handler Certified

· Experience in health, human and hospitality services

· High adaptability to new systems and process

· Energetic and competitive customer service delivery

· Ability to team with diverse work groups in achieving organizational objectives

· Work well under pressure in a multi-task, self-managed and team-based environment

· Highly professional in dealing with customers or clients

EDUCATION

Tulsa Technology Center, Tulsa, OK - Practical Nursing

Tulsa Community College Tulsa, OK - Certified Nursing Assistant

Nathan Hale High School, Tulsa, OK - General Education diploma

11/08-Present Los Cabos Mexican Grill and Cantina, Broken Arrow, Oklahoma

Service trainer; Server - Full time

-Train new employees of company process and procedures.

-Provide customers with a pleasant dining experience and high quality service.

-Excessive multi-tasking in a team environment while ensuring the correct handling/serving of food items as per the policies of the state.

5/2012-Present The Villages at Southern Hills, Tulsa, Oklahoma

Certified Nursing Assistant - Part time

-Assist patients to carry-out duties as specified in health-care plans.

-Assist in prescribed exercises for patients with neurological/musculoskeletal rehabilitation needs.

-Coordinate nutritional intake/specialized diets for special-need patients

8/2003-11/2008-TGI Fridays, Tulsa, Oklahoma

Key Manager, Certified Server Trainer, Server - Full time

-Managed funds during scheduled shifts.

-Assisted with critical customer service issues as needed.

-Train new employees of company process and procedures.

- Excessive multi-tasking in a team environment while ensuring the correct handling/serving of food items as per the policies of the state.

QUALITY HIGHLIGHTS

-Inventory Control -Problem Identification/solutions

-Proactive Work Ethic/Good Attitude -Time Management

-Customer Relationship Management

REFERENCES: Available upon request.

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