Customer Service Representative

Shableea Titus

*** ******** ******, ********, ** 13207

Cellphone: 315-***-**** Email: adz3m1@r.postjobfree.com

Professional Experience

Customer Service Representative August 2018-March 2022

Syracuse University Syracuse, NY

● Provided exceptional customer services to students and their families.

● Served meals for breakfast, lunch, and dinner.

● Adhered to all cooking standards for hot and cold food in accordance with the school’s guidelines.

● Greeted guests, set up tables, and placed to-go orders.

● Facilitated meetings and hosted events for locals as well as visitors from out of town.

● Maintained a clean and productive work environment.

Customer Service Representative/Line Cook August 2017-June 2018 Red Lobster Syracuse, NY

● Prepared food items by cutting, chopping, and mixing various ingredients in a fast paced environment.

● Greeted guests, seated them at tables, and placed orders.

● Addressed any issues or concerns with guests and ensured that they had an enjoyable experience.

● Offered recommendations on new menu items as well as replacements for any menu items out of stock.

Customer Service Representative/Cashier January 2015-August 2018 Dunkin Donuts/Friendly Management Group Syracuse, NY

● Greeted guests, placed orders, and recommended new items on the menu.

● Ensured that customers received their orders and a prompt and timely manner.

● Maintained billing ledger and assisted with payment discrepancies.

● Assisted with short-hand cooking and cleaning on all shifts.

● Maintained sanitation and safety standards in the work area.

● Trained and uptrained new hires to ensure a safe and efficient work environment.

Customer Service Representative March 2013- June 2016

Medical Answering Service Syracuse, NY

● Received both inbound and outbound calls, accurately verified patients, and responded to all issues and concerns.

● Provided excellent customer service while ensuring that reservations were handled in an accurate and timely manner.

● Scheduled and set up one-way and roundtrip appointments on behalf of our clients.

● Followed up with patients after their appointments to ensure that they had a positive experience.

● Processed all service requests diligently and educated clients on the continued benefits of utilizing our services throughout the community.

Customer Service Representative/Cook June 2013-September 2015

Auntie Anne’s Pretzels Syracuse, NY

● Set oven temperatures and placed items into the over to cook to perfection.

● Greeted customers, recommended new seasonal tastings, and promptly placed orders.

● Managed and counted money drawers at the beginning and end of shifts to ensure we stayed on target for sales goals.

● Cleaned, stocked, and re-stocked all workstations to ensure that we stayed up to par with delivering on the company’s promise of productive and exceptional customer service.

Technical Skills

Microsoft Suite: Word, PowerPoint, Excel, and Outlook. Healthcare Customer Service. Client Services. Front Desk. Billing Experience. Supervisory Experience. Typing speed 50 WPM.

Education

Fowler High School, GED June 2011

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