Customer Service Sales Associate
Resume:
*********@*****.***
Robstown, TX
SUSAN STORMS
Accomplishments and Skills
Top-ranked sales manager with a twelve-year history of sales success
Recognition for contributions to record-setting sales figures and territory expansion
Twenty+ years of experience recruiting, hiring, supervising, mentoring, and training employees for various positions, including sales, merchandising, and inventory control
Proven ability to lead sales teams to achieve multimillion-dollar revenue gains
New Account Development and Territory Management
Excellent communication/interpersonal skills and exemplary customer service
Manage multiple tasks with positive attitude
Maintained superior skills rating while working from home
Professional Experience
Prescription Benefit Specialist – Cigna, Corpus Christi, TX August 2022 -Present
(Work from Home)
Employing a consultative sales approach, handle and facilitate patient request of home delivery prescriptions
Identify and advocate for patient needs regarding their medication
Accurately document interactions within company database, documenting HIPAA compliance and reducing legal concerns
Navigate multiple on-line systems to gather, capture and interpret basic patient/physician information
Resolve questions/issues regarding the delay of prescription shipment
Route Sales Associate - PepsiCo-Frito-Lay, Corpus Christi, TX March 2020-July 2022
Drove delivery truck to and from distribution center to assigned territory
Maintained planograms/display products on customer racks
Managed processed orders and inventory
Promoted sale and seasonal products and event
Serviced and cultivated account sales, both large and small markets
Shared margins and sale through on key items with customers
Implemented and maintained company’s goals for sales, waste, and safety
District Manager – Seville Farms, Houston, TX June 2001-July 2019
Managed sales and service for the Houston metropolitan area, including some of the largest home improvement retailers (ie: Lowe’s and Home Depot)
Worked weekly with corporate managers to discuss sales and promotion strategies
Presented product knowledge classes for store employees and their customers
Responsible for vital statistics
Managed merchandizing to ensure store curb appeal, quality of product, correct pricing, etc.
Ensured customer satisfaction with the retail stores and their employees
Assistant Manager In-Training - Lowes Home Improvement, Katy, TX Oct 1993-June 2001
Three months in each department:
Responsible for hiring and firing and scheduling
Ordered live goods and oversaw inventory
Responsible for vital statistics
Responsible for store opening and closing
Responsible for down-stocking, pricing, product ordering (including consumer special orders)
Outside Lawn and Garden Manager - Lowes Home Improvement, Katy, TX March 1993-Oct 1993
Oversaw ordering of mulch, soils, fertilizers, bricks, live sod, etc. and consumer special orders
Responsible for store promotions
Responsible for department budget
Texas Lawn & Nursery (TLAN) Certified
SS
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