Colin McIntyre

Charlotte, NC *****

Phone: 201-***-****

Email: adz3lr@r.postjobfree.com

Summary:

Customer Service: 7+ years delivering excellent customer service; in person and per the phones.

Leadership Skills: 4+ years as a leader in various occupations.

Organization Guru: 3 years' experience as Inventory Specialist.

Operating Systems: Windows, Mac OS X.

Accounts Payable Specialist: Balance spending account to fit budget, calculating inventory and Shrinkage for the year, paying out monies to banks, vendors and employees.

Shrinkage: major part of most my jobs, I dealt with ways we can prevent shrinkage and making Sure our inventory comes back as close to goal as possible, budgeting and making sure the store is working at maximum profits.

Skills:

Accounts Payable

Customer Service

Receptionist

Retail Sales

AP

Accounts Receivable

Invoice

QuickBooks

Peoplesoft

Mac OS

SAP

Operating Systems

Produce Experience

General Ledger Accounting

Financial Report Writing

Balance Sheet Reconciliation

Account Reconciliation

Journal Entries

Office Management

Data Entry

Typing

Excel

Financial Statement Preparation

Auditing

SAP (4 years)

Logistics

Microsoft Access

Windows

Customer Support

Education:

Associate in Business Marketing Bergen County Community College - Jersey City, NJ

High School Diploma/GED

Work Experience:

Townsquare Interactive - Charlotte, NC 2021 to Present

Account Payable Specialist

Paying invoices on all accounts weekly check run

Getting all invoices in through email

Separate to appropriate department

Paying invoices

Getting approvals

Responsible for all order entry

Handled all invoicing, billing, and deposits

Coordinate with the parts department on any receiving issues

Provided Customer Service/Excel/SAP/Chat/Email Support/Billing

Sutherland Global Logistics - Charlotte, NC 2021

Mortgage Loan Processor

Collecting and analyzing documents to submit to Underwriting for final approval

Communicating expectations, requirements, and program details though established communication standards

Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness, and enthusiasm

Review and analyze all necessary documentation, including borrower docs and third-party docs

Manage an assigned pipeline of loans on a daily and weekly basis

Provide follow-up on a consistent basis with originators, borrowers, and agents to complete processing

Reviews all required documents, such as, borrower documents, D/U LP findings, title and HOI for submission.

Orders and follows up on all Third -Party needs. HOI, title, 4506 T, payoffs, written verifications, subordinations etc.

Processes most complex loans such as self-employed income, CEMA, condos and co-ops, Government, Right-Step, Jumbo and Wealth

Validates all documents required by underwriting are present, accurately indexed and meet the stated underwriter requirements.

Ensures all data fields required by underwriting are complete

Ensures all services required for the loan transaction are ordered timely

Interacts with vendors providing service on the loan transaction, obtain necessary documentation including Homeowners Insurance providers, Title companies, Homeowners Associations

In addition to the position, requirements were applied to working remotely from home.

JP Morgan Partners - Charlotte, NC 2020 to 2021

Receiving Associate

As a receiving clerk, I would receive mail, then open and sort it.

After that step, I would do data processing for those mailed items and then help with sorting the mail to be sent back out to customers.

Shutterfly - Fort Mill, SC 2019 to 2021

Customer Care Representative

At Shutterfly, I provide Customer Service in 3 forms, Text, Phone, E-mail. Everyday people call in about problems with their orders, I am usually de-escalating or creating products or even guiding customers on creating Photo Books and other services provided by Shutterfly.

My list of responsibilities include:

oCustomer Reconciliation

oCustomer Service

oGuide

oBilling

Walmart GSS - Charlotte, NC 2016 to 2019

Accounts Payable Specialist IV

Responsible for inventories for 38 Super Walmart stores across the US.

Involved in numerous processes for paying specific vendors.

SAP Proficient

HIPPA Certified

Customer Service Specialist.

Process over 400 invoices per work week.

At Walmart GSS, I am in charge of 38 Super Walmart stores across the United States, I make sure that shrink stays below 150K and maximum receipts are processed before inventory.

Other than processing invoices, I also process Pharmacy Invoices, Credits, Optical & Produce vendors which all require a special process when working specific vendors

Xerox LLC - Charlotte, NC 2014 to 2016

Accounts Payable/Billing/Inventory Specialist

Provided supreme Customer Service to HealthStream members in a timely manner to resolve issues.

Accounts Payable: Verified details of transactions, included funds available and total account Balances, coordinate approval processes of all Accounts Payable Invoices, file and take payments And also inform member or any billing errors that occurred on invoice.

Inventory Specialist: In charge of fixing Claims and other inquiries that had errors before submitting to adjusters.

Billing Specialist: Resolved all billing issues and determined reinstatement due to non-termination.

Family Dollar - Charlotte, NC 2012 to 2014

Accounts Payable Analyst/Assistant Manager

Accounts Payable: Research and fix all Payment Problems, Process Vendor Invoices, Verified Details of transactions made, including funds available and total account balance, Calculating Shrinkage and finding solution to minimize theft

Helped maintain the integrity of the store, made sure all monies were accounted for and deliveries were Accounted for and merchandised.

Safe Count: Maintained an updated and accounted for Safe inventory throughout employment without incident.

Inventory: Signed in all deliveries for the days and made sure they were organized on the floor with extra inventory packed neatly in the back room

Management: At time of employment, I would be in charge of 2-4 employees and any shift, making sure breaks are taken in a timely and fair manner.

Food Lion - Charlotte, NC 2007 to 2012

Accounts Payable Associate/Produce Assistant Manager

Accounts Payable: Rectified escalated Accounts payable funds from employees and vendors, Research and resolve all payment problems, Also dealt a lot with shrinkage, ways we can maximize Profit and minimize theft

Produce Assistant Manager: Assisted with Quality and maintained a fresh organized market experience

Quality: As assistant Manager I maintained that all fruits and vegetables were fresh and met all Quality standards

Customer Service: Helped all Customers with any question about my produce goods

Maintained a clean space within the supermarket for enhanced Customer Experience

Made sure Shrink was at a minimum, by keeping track of all vendor accounts and recounting Inventory once a week to fit store budget.

Assessments:

Data Entry — Highly Proficient

June 2020

Entering data quickly and accurately Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

October 2019

Tendency to be dependable and come to work Full results: Highly Proficient

Accounting Skills: Bookkeeping — Proficient

March 2020

Calculating and determining the accuracy of financial data Full results: Proficient

Data Entry Clerk — Familiar

July 2020

Maintaining data integrity by detecting errors Full results: Familiar

Attention to Detail — Familiar

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Contact this candidate