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Human Resources Customer Service

Location:
Glen Oaks, NY
Posted:
October 02, 2023

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Resume:

F A Z E L A M O H A M E D, S H R M - C P

( * * * ) 5 4 6 - 7 0 0 4 F A Z E L A M 7 8 @GMAIL.C OM

SUMMARY OF QUALIFICATIONS

Strategic and innovative HR Professional who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. Empowering leader who supports companies and top executives with a unique perspective and appreciation that people are every organization’s greatest asset. Genuine influencer who thrives on tough challenges and translates visions and strategies into actionable, value-added goals. AREAS OF EXPERTISE

Recruitment & Retention

Benefits & Compensation

HRIS & Payroll

HR Compliance

Culture & Engagement

Employee Relations

Training & Development

Process Implementation & Improvement

PROFESSIONAL EXPERIENCE

Novata Inc. Global SaaS ESG Tech startup backed by consortium of for-profit and non-profit companies 2/22 – 8/23 Head of People

Built HR function from the ground up with a focus on culture, DEIB and sustainability.

Developed and executed team strategy in alignment with business strategy

Developed company’s first DEIB Strategy; helped the company achieve B Corp certification

Implemented and streamlined HR systems, processes and procedures to achieve efficiencies while maintaining customer service focus

Managed recruiting for all levels and countries; worked to decrease spend on recruiters by sourcing directly

Managed all employee benefits; work with Broker in benefits renewal negotiations; develop communication materials; host Open Enrollment meetings

Developed policies and employee handbook to reflect company’s culture

Implemented compliance training and anonymous ethics reporting line

Developed and managed performance management system and process; coached managers and employees on goal setting, feedback and development planning

Counseled managers and employees on employee relations issues, disciplinary issues, performance improvement plans

FOODMatch Inc. Privately owned specialty food importer and distributor 7/18 – 1/22 HR Manager

Modernized HR function from paper-based and transactional to web-based and strategic allowing for more focus on talent and leadership development.

Collaborated with HR team to develop and execute team and individual goals and objectives in alignment with business strategy

Implemented and streamlined HR processes and procedures to achieve efficiencies while maintaining customer service focus

Researched and implemented new HRIS, LMS and ATS platforms to provide employees easy access to content

Managed full life cycle recruiting for all levels

Managed all employee Health & Welfare benefits; work with Broker in benefits renewal negotiations; develop communication materials; conduct Open Enrollment meetings

Developed policies and update employee handbook to reflect company’s culture

Implemented compliance training; develop internal training on communication and manager training

Developed compensation strategy to ensure market competitiveness and internal equity

Developed and oversee performance management process; coached managers and employees on goal setting, feedback and development planning

Counseled managers and employees on employee relations issues, disciplinary issues, performance improvement plans

Led COVID-19 response team to enable remote-work for all office staff, develop safety protocols and training, keep employees informed on any new developments, advise management on federal, state and local guidance. Vyera Pharmaceuticals LLC Privately owned biopharmaceutical start-up 10/15 – 6/18 Human Resources Director

Transformed HR into a true strategic business partner in the aftermath of an end-to-end Corporate restructuring. Championed HR vision while forging sustainable HR infrastructure, systems, processes, and practices. Oversaw budget and a staff of 2.

Developed and executed HR goals and objectives in alignment with business strategy

Served as a strategic business partner to management as well as an advocate for employees

Implemented HR processes and procedures to achieve efficiencies while maintaining customer service focus

Managed full life cycle recruiting for all levels; saved over $250k in recruiting costs by sourcing candidates directly

Designed, implemented and managed all new employee Health & Welfare and Retirement benefits including 401(k)

Developed policies and created employee handbook that reflected company’s innovative culture

Implemented required compliance training, LMS, leadership training, mentoring program

Created job descriptions and developed compensation strategy using industry benchmarking data

Developed and oversaw performance management process; coached managers and employees on goal setting and development planning

Counselled managers and employees on employee relations issues, disciplinary issues, performance improvement plans

Processed semi-monthly payroll; provided regular and ad-hoc reporting to internal departments and external auditors

Retrophin Inc. Publicly held biopharmaceutical start-up 5/13 – 10/15 HR Manager

Built HR function from the ground up in biopharmaceutical start-up.

Managed full cycle recruiting at all levels during high growth period for full time, consultant and temp staff; negotiate contracts and offer terms

Researched and implemented new payroll/HRIS system; processed semi-monthly payroll

Implemented and managed all Employee Health & Welfare and Retirement Benefits including 401(k); worked with Broker in benefits renewal negotiations; developed communication materials; conducted Open Enrollment on all benefits

Developed policies and created employee handbook

Created job descriptions and developed compensation strategy

Developed and managed performance management process

Counselled managers and employees on employee relations issues, disciplinary issues, performance improvement plans

Served as a consultant and business partner to managers, employees, agencies and others on HR related issues Cullen and Dykman LLP General practice law firm 3/10 – 5/13 HR Generalist

EDUCATION & CERTIFICATIONS

Society of Human Resources Management

SHRM-CP

Bernard M. Baruch College

BBA in Human Resources Management



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