Customer Service Pottery Barn
Resume:
C O N TACT
adz3jf@r.postjobfree.com
Holly Springs, NC. 27540
phone
address
C A R E E R O B J E C T I V E
Motivated team player experienced in providing
exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer
complaints. Possesses exceptional communication,
organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
E D U C ATION
January 1992
High School Diploma
Fuquay Varina High School, Varina, NC
E X P E R I E N C E
March 2021 - Present
Customer Support Specialist
Faneuil/Dominion Energy, Hampton, VA
February 1995 - Present
Project Coordinator
Quality Cable & Assembly, Varina, NC
Customer Service
Quality Cable & Assembly, Hampton, VA
• Managed customer accounts
• Researched & resolved customer issues
• Bill review/explanation
Processed payment arrangements, deferred
payment Plans, & budget billing
•
Set up new service accounts, service transfers, &
stop request
•
• Processed reconnect orders
Emergency dispatch orders for hazardous gas
issues
•
• Update customer demographic
Trained employees to build custom wire & cable
harnesses for companies such as IBM, GE, &
Siemens
•
Demonstrated excellent leadership in managing
team of 20+
•
Made schematics & produced 1st pieces for
production approval
•
Ensured production got things done in a timely
manner
•
Trained employees in using terminal crimping
machines, cable stripping machines, soldering &
operating wire cutting machines
•
Resolving customer problems related but not
limited to finding items, returns, helping them
make purchases, scheduling deliveries
•
• Managed customer accounts
• Researched & resolved customer issues
• Responded to medication cost inquiries
• Assisted customers via live chat/email/phone
F R E N C H I E S I D N E Y
March 2020 - February 2021
Virtual Customer Service/Sales Rep
Williams-Sonoma, Inc, Holly Springs, NC
• Issued & Activated Copay assistance cards
• Handled pharmacy processing issues
• Verified insurance
Worked with doctors offices & other medical
facilities to assist members with discount
medication, medical supplies/equipment
•
• Documented & reported adverse events
• Update member demographic
• Explained & followed HIPPA
• Trained in custom furniture sales
Issuing refunds for products not received or that
were dissatisfactory
•
• Deescalating agitated customers
• Effectively handled conflict & issues
• Insured that safety standards were always met
Was a lead in carebot a question & answer system
for customer service to ask questions when they
are having a problem resolving a customer issue
•
Worked with all Williams-Sonoma affiliate stores in
customer service & sales ensuring customer
satisfaction brands include William-Sonoma Home,
Pottery Barn, Pottery Barn Teen, Pottery Barn Kids, Pottery Barn Apartment, West Elm, Rejuvenation, &
Mark & Gram
•
Maintained a high level of professionalism when
interacting with customers.
•
Maintained customer satisfaction by providing
accurate information and resolving customer
complaints quickly.
•
Answered inbound calls and emails from customers
to assist with questions and requests.
•
Navigated multiple computer systems, applications, and search tools to find information.
•
Provided customer service support via live chat and email, responding to inquiries in a timely manner.
•
Upsold additional products to customers to boost
company profits.
•
Calmed upset customers and located resources for
problem resolution and best-option solutions.
•
Updated internal databases regularly with contact
information provided by customers.
•
Adhered strictly to company guidelines for data
protection regulations.
•
Resolved escalated issues promptly by
communicating directly with customers.
•
March 2010 - March 2020
Purchasing Manager/Buyer
Cary Audio Design, Raleigh, NC
Made appropriate account corrections to resolve
customer problems.
•
Obtained and examined relevant information to
assess validity of complaints and determine
possible causes.
•
Assisted customers in navigating through various
web pages on the company's website during their
purchase process.
•
Recorded details of inquiries or complaints to
maintain up-to-date records of customer
interactions and transactions.
•
Responsible for seeking reliable vendors/suppliers to provide quality goods at best price
•
• Negotiated pricing & vendor contracts
• Skilled at finding obsolete hard to find items
Created bill of materials & made changes when
components changed
•
• Kept up with inventory stock & set up reorder alerts Trained receiving in quality inspection of metal
work & electronic components
•
Sold electronic components to customers in need
of them for repairs
•
Knowledgeable in reviewing specifications for raw
material components
•
Proficient in Windows & Excel keeping up with
various spreadsheets
•
Understand purchasing systems, creating purchase
orders 1 time orders or blanket orders
•
Excellently communicated with vendors to make
sure items arrived in a timely manner
•
Worked with sheet metal fabricators insuring they
received accurate schematics as well as artwork
files for screen printing to produce metal work
needed
•
Issued serial number for new complete audio
equipment adding them to complete stock system
& removed them from the system once they were
sold
•
Held monthly inventory meetings to ensure
completed audio equipment stock as well as sold
stock numbers were accurate across the board
•
Worked closely with production manager to insure
there were no parts issues
•
• Had a good relationship with vendors
Managed the warehouse & trained employees in
understanding the process of filling requisitions &
•
May 2004 - February 2010
Production Manager
Digital Recorder Industry/Twin Vision, Durham, NC
that they had the proper knowledge of electronic
components such as resistors, capacitors,
inductors, diodes, LEDS, transistors, relays,
switches, ICs, connectors & various other items.
• Produced 1st pieces for production approval
Managed 25+ employees in producing digital
components
•
• Trained new employees with little or no experience
• Effectively handled conflict & issues
• Insured that safety standards were always met
• Lead weekly meetings with production employees
Kept up with production schedule to make sure all
components went out on time
•
S K I L L S
• MS Windows proficient
• Excellent communicator
• Great with customer service
• Highly teachable
• Excellent writing & communication skills
• Organized and confident
• Payment Processing
• Online Chat
• Credit Card Payment Processing
• Microsoft Word
• Active Listening
• Account Management
• Retail Sales Customer Service
• Order Fulfillment
• Medical Terminology Knowledge
• Appointment Scheduling
• Call Control
• Quality Control
• Order Processing
• Conflict Resolution
• Closing Sales
• Problem-Solving Ability
• Refund Processing
• Spreadsheets
Contact this candidate