Store Manager Team Members

DAVID

CAMPBELL

404-***-**** · ***************@*****.*** · Stockbridge, GA 30281 · WWW: Bold Profile

SUMMARY

Motivated sales manager with 20 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

SKILLS

Employee Performance Evaluations

Employee Scheduling

Orientating and Training

Product and Service Knowledge

Retail Operations Management

EXPERIENCE

Appliance Manager/Asst Store Manager

BrandsMart USA Stockbridge, GA Sep 2016-Aug 2023

Managed the largest department the store.

Appliance dept. averaged 53 to 65% of store sales.

Managed 18 commissioned based people.

Department averaged 25 million annually.

Department averaged 5.5% warranty sales

Open and closed the store

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Delegated daily tasks to team members to optimize group productivity.

Collaborated with store manager to develop strategies for achieving sales and profit goals.

Organized schedules, workflows and shift coverage to meet expected business demands.

Coached team members and delivered constructive feedback to promote better productivity and build confidence.

Appliance Senior/Appliance Manager/Assistant

BrandsMart USA Stockbridge, GA Feb 2016-Sep 2016

This is a dual role commission and management

I maintained a full schedule covering the floor.

I sold to and maintained my 8 to 10 contractors.

Resolved customer inquiries and complaints requiring management-level escalation.

Recruited and trained new employees to meet job requirements.

i did over rides and approvals.

Delegated daily tasks to team members to optimize group productivity.

Appliance Sales Specialist

BrandsMart USA Stockbridge, GA Aug 2013-Feb 2016

Averaged $1.5 million per year in appliance sales.

Averaged 5.% in warranty sales

Averaged 3.15% in connections sales

Maintained knowledge of products to educate customers on available appliance options and model variations.

Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.

Approached customers and asked open-ended questions to better understand buying needs and budgets.

Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.

Shared information on product features for various items to help customers make correct buying decisions.

Searched store inventory system using [Software] to verify availability of requested products.

Learned and persuasively presented features and benefits of appliances and kept abreast of latest product improvements.

EDUCATION AND TRAINING

High School Diploma

Clayton State University Morrow, GA Jun 1983

HS DIPLOMA

TWO YEARS OF COLLEGE AT CLAYTON STATE

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