Tanya D. Thomas

**** ******* **** ***, ******** GA, 30038, Lithonia, GA 30038 * Cell 678-***-****

adz3j9@r.postjobfree.com

WORK EXEPERIENCE:

Staffmark Employment Agency

Sanofi Distribution Center, Forest Park GA

07/11/2022 – 11/07/2022

Warehouse Worker

Quality Control (QC) product packer.

Assembly line worker.

Order selector.

Completed other task as requested.

Staffmark Employment Agency

Sanofi Distribution Center, Forest Park GA

08/2021 – 11/2021

Warehouse Worker

Assembly line worker.

Order selector.

Completed other task as requested.

United Trucking Services, LLC. Lithonia, GA

01/2019 – 08/2021

Office Assistant

Scheduled appointments and moves.

Processed payments.

FAMS (Financial Asset Management Systems) Tucker, GA

09/2013 – 10/2014

Compliance Quality Assurance Monitor

Accurately monitored and evaluated calls for the Dept. of Education, Georgia Dept. of Revenue and New Jersey Dept. of Revenue.

Assured associates were in compliance with FDCPA, state and local regulations, client, and FAMS work standards, including policy and procedures.

CompuCredit Atlanta, GA

05/2000 – 04/2009

Quality Analyst & Performance Improvement

Monitored and scored subprime credit card holders calls.

Used call calibrations to assure proper call monitoring techniques, understanding of compliance standards, policy/procedures and departmental goals.

Tracked and identified trends, areas of improvement, made recommendations and suggested changes.

Teamed with Training Dept. to address knowledge and customer service skills for associates and new hires.

Recommend associates for rewards, recognition and incentives.

Submitted required reports weekly and monthly.

EDUCATION:

Newton High School: required courses- Graduate 1982 Newton, KS

Wichita State University Criminal Justice (Paralegal) 1991-1993 Wichita, KS

Mercer University Paralegal Certification Program (12 week course) 1994 Atlanta, GA

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