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Customer Service

Location:
Schenectady, NY
Posted:
October 02, 2023

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Resume:

DM

DEBRA K. MALE

adz3ik@r.postjobfree.com 518-***-**** Schenectady, NY 12306

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Interpersonal and Written Communication

Multi-Tasking and Prioritization

Editing and Annotating

Grammatical Rules Knowledge

Good Communication Skills

Customer Service

Problem Resolution

Adaptability and Flexibility

Relationship Building

Fiction Writing

Essay Writing

Story Development

Lesson Planning

Literary Analysis

Creative Writing

Child Development

Verbal and Written Communication

Self-published Schenectady, NY

Children's Book Author

06/2020 - Current

I have currently self-published three children's books: Where Will My Shoes Take Me?; Anthi Rose Learns to Skateboard; Fishing With Grandpa.

(Author name is Deb Manikas)

Staffing Solutions Organization, LLC

Albany, NY

NYS Contact Tracer (COVID-19)

12/2021 - 02/2022

Conducted interviews with individuals who have tested positive for COVID-19 to obtain detailed information about their contacts. Performed outreach to contacts of positive cases, providing education about quarantine protocols and other safety measures. Maintained records of all contact tracing activities conducted, including follow-up calls and emails sent.

Provided guidance and support to contacts regarding isolation procedures and symptom monitoring.

Participated in trainings related to disease investigation, epidemiology, and contact tracing methods.

Adhered strictly to HIPAA regulations when handling sensitive patient information.

Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes. Explained importance of contact tracing to prevent disease transmission and keep communities healthy.

Mohonasen CSD Rotterdam, NY

Middle School Principal

07/2006 - 01/2017

Developed and implemented school wide policies, procedures and protocols for student safety.

Provided leadership to faculty and staff in order to ensure successful academic programming.

Monitored staff performance and provided feedback to ensure quality Summary

Skills

Experience

instruction.

Facilitated the development of curriculum aligned with state standards. Coordinated professional development activities for teachers. Organized school events such as assemblies, field trips, parent nights. Created and maintained positive relationships with parents and community members.

Supervised all aspects of daily operations including budgeting, scheduling, personnel management.

Conducted regular evaluations of school programs to identify areas for improvement.

Ensured compliance with all federal, state and local regulations related to education.

Maintained records on student attendance, grades and discipline issues. Collaborated with other administrators to develop innovative solutions for challenging situations.

Investigated complaints from parents or students regarding any issues within the school environment.

Resolved conflicts between students or faculty members in a timely manner.

Interpreted data analysis reports to assess progress towards meeting district goals.

Participated in the hiring process by interviewing potential candidates. Implemented strategies designed to increase parent involvement in their children's education.

Encouraged teachers to use technology effectively in their classrooms. Adhered to strict confidentiality guidelines when dealing with sensitive information.

Disseminated important updates from the district office to faculty members.

Developed positive relationships with school students, teachers and local community.

Instructed teachers on classroom management, behavior and instructional strategies.

Interacted positively with staff to demonstrate professional conduct expectations of teaching and administrative personnel. Informed students and parents of policies and procedures regarding student behavior and disciplinary actions.

Monitored school administration activity and implemented policies to support student safety, inclusion and academic success. Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.

Referred to student performance data to set educational goals and standards.

Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.

Mohonasen CSD Rotterdam, New York

Middle School Assistant Principal

07/2003 - 07/2006

Assisted with the development of an effective and efficient system for student discipline.

Monitored and evaluated teachers' performance in order to ensure a high level of instruction.

Provided guidance to students regarding academic progress and social issues.

Developed strategies to improve student achievement across all grade levels.

Created programs that support the physical, emotional, intellectual well-being of students.

Maintained records of student attendance and grades. Facilitated team building exercises for faculty members. Resolved conflicts between staff members or between staff and students. Provided leadership for extracurricular activities such as sports teams or clubs.

Ensured compliance with local, state, and federal regulations pertaining to education standards.

Displayed strong decision making abilities and confidence to staff and students.

Developed positive school climate by building effective communication within school.

Enforced disciplinary policies and procedures.

Resolved various situations to cultivate strong student and parent relationships.

Enforced school rules for attendance, discipline and honesty. Mohonasen CSD Rotterdam, New York

Middle School Reading Teacher

09/1993 - 06/2003

Developed and implemented reading comprehension lesson plans to meet the needs of students with a range of abilities.

Created and administered assessments to evaluate student progress and understanding.

Provided individualized instruction in small groups or one-on-one sessions to help struggling readers.

Encouraged and motivated students to read for pleasure and enjoyment. Conducted informal observations of student performance in order to identify areas for improvement.

Organized field trips to local libraries, museums, and other educational sites as part of the curriculum.

Assisted in developing school-wide strategies for literacy instruction across all grade levels.

Coordinated visits from guest authors and speakers who discussed their writing process and craft with students.

Incorporated hands-on activities such as scavenger hunts, skits, debates., into lessons to engage students more deeply with texts. Implemented differentiated instructional strategies tailored to each student's unique strengths and weaknesses.

Interpreted assessment data to determine best intervention methods for students.

Encouraged love of reading and promoted literacy to students. Used videos, lectures and moderated discussions to engage students during class.

Attended variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.

The College of Saint Rose Albany, NY

Education and Training

Certificate of Advanced Study in Educational Administration 05/2006

University At Albany NY Albany, NY

Master of Science in Educational Administration, Building Level Cert 07/2003

State University of NY At Albany Albany

Master of Science in Developmental Reading

08/1980

The College of Saint Rose Albany, NY

Bachelor of Science in Elementary Education

05/1977

Permanent Certification: New York State Elementary Teacher, N,K,1-6 Permanent Certification: New York State Educational Administration, Building and District Level. Certifications



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