Customer Service Guest Experience

Jerry McKelvy

Excellent Management and Customer Service skills

Antioch, TN

**********@*******.*** - 865-***-****

Extensive customer service and management skills in both retail and restaurant industry. My goal is to treat each customer as a guest in my home.

WORK EXPERIENCE

Shift Supervisor

KFC - Antioch, TN - August 2016 to Present

Supervisor and maintain all aspects of the business to ensure perfect guest experience and excellent adherence to brand specifications.

Banquet Captain

LGC Hospitality Staffing - Nashville, TN - November 2014 to Present Support clients to ensure perfect guest experience, as well as supervise other LGC associates to meet client expectations.

Customer Service Manager/Cashier

Walmart - November 2012 to August 2014

Responsibilities

Supervise employees in fast-paced, highly stressful environment. Control extensive cash, credit, and check transactions in a timely and efficient manner. Perform excellent customer service. Accomplishments

Received excellent performance reviews from superiors and customers. Worked very well with all co-workers and superiors. Moved up in 5 months from new hire to current position. Skills Used

Handled a fast-paced, high-stress supervisory position to achieve perfect customer satisfaction. Key Hourly

El Chico - Knoxville, TN - March 2008 to October 2012 Responsibilities

Supervised servers, bartenders and hostesses in a fast-paced, stressful environment. Controlled all monies received and reconciled reciepts on a daily basis. Ensured excellent customer satisfaction. Accomplishments

Moved up quickly from server to headwait to key hourly. Customer satisfaction performed to pergection daily. Skills Used

Handled cash, credit, and gift card transactions quickly & efficiently. Interacted well with customers & co- workers. Balanced receipts and controlled payroll on a daily, weekly & monthly basis. Server

O'Charley's - Knoxville, TN - September 2003 to March 2008 Responsibilities

Ensure correct and percect customer service. Handled money and credit transactions quickly & efficiently. Accomplishments

Aided in training of new hires and worked in other areas as needed. Skills Used

Worked well with co-workers and customers to ensure perfect service. EDUCATION

Bachelor of Science in German, English, Business

Radford University - Radford, VA

1992

SKILLS

Supervising (10+ years), Customer Service (10+ years), Restaurant (10+ years) CERTIFICATIONS/LICENSES

TABC

August 2015 to August 2020

Authorize me to serve alcohol in state of TN

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