Customer Service Assistant Manager

Shaelynn Freeman

**** ****** **, *******, ** ****8 **********@*****.*** 773-***-****

A self-disciplined, quick learning individual with multiple years of customer service experience. Willing to learn and adapt to new situations and environments to fulfill job duties.

Skills & Abilities

Skills

Excellent Verbal & Written Communication

Remarkably Flexible

Extremely Hardworking

Easily Teachable

Highly Punctual

Exceptional Computer Skills

Effective Management Skills

Completed programs and certifications

Flagging Certification

Women’s Opportunity and Resource Development Program

National Career Readiness Certificate

Experience

Head Server Fryn’ Pan Yankton, SD April 2020 – January 2021

Effectively communicated with individuals and team members to ensure the proper order was created and handled correctly.

Performed consistent check-ins with patrons to ensure satisfaction and addressed complaints swiftly.

Handled cash and card transactions.

Head server Yessica’s Mexican restaurant Huron, SD June 2018 – october 2019

Effectively communicated with individuals and team members to ensure the proper order was created and handled correctly.

Performed consistent check-ins with patrons to ensure satisfaction and addressed complaints swiftly.

Handled cash and card transactions.

Assistant Manager Burger King Huron, SD March 2014 – January 2017

Effectively communicated with members of the community and worked hard to handle all situations and problems in a timely manner.

Followed procedures for safe food preparation, assembly, and presentation.

Totaled inventory at the end of each shift.

Assessed all safe and register balances prior to opening.

Audited registers and safe box at the end of the night to verify the total money earned and filled in deposit slip with the correct information.

(References available upon request)

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