Ebone Bradley

**** *. ******* **

Phoenix, AZ ***41

480-***-****

*Available Now

Professional Info

Skills

Account Management, Attendance, Automatic Call Distribution (ACD), Back Office Support,

Communication, Concierge Services, Customer Service, Distribute Faxes, Distribution, Email, Email

Correspondence, Evaluation - Termination, Front Office Support, Helpdesk Support, Homeowners,

HR Payroll, IT Customer Support, IT Training, Kronos, Management, Marcom, Marketing, Messenger,

Microsoft Access, Middle Office - Support, MS Access, MS Access - Macros, MS Access 8.0/97,

Partners, Payroll, Payroll - Over 500 Employees, Payroll - Under 100 Employees, Payroll

Administration, Performance, Phone Presenc, Policies & Procedures, Policy, Practices, Principles,

Procedures, Proficiency, Recruitment & Training, Review, Statistics, Technical Support, Telephone, Time Clock, Training, Troubleshoot, Websites

Work Experience

•Front Desk Coordinator

TAG Employer Services

Dec 2022 - Present

Receptionist Duties MS Office Switchboard - Phones 1 - 10 Lines

•Administrative Assistant

Repwest Insurance

Sep 2022 - Present

Administrative Assistance Data Entry Answering Inbound Calls Filing

•Administrative Assistant/Receptionist

Associated Asset Management

Oct 2021 - Present

1. Practices AAM principles 2. utilized Boardvue to access homeowner information 3. Actively used our S-Drive where all of community info is located. 4. Billed Homeowner through copitrak 5.

maintain community websites 6. Sent faxes, emails, and mailed letters via postal services 7. Created custom email distribution email blast for community 8. waived fees from homeowners accounts. • On-Site Manager

Surge Staffing

Nov 2019 - Sep 2021

1. Assign Kronos cards 2. Manage employee time clocks 3. Review performance stats 4. Onboard new hires 5. Communicate roles, responsibilities with floor manager 6. Managed attendance, verified head counts 7. Submitted time clock corrections for payroll 8. Established termination for low performers, violation of policy and procedures, also per contractors request. • Concierge Diamond Driver Support

Uber Technologies

Nov 2018 - Oct 2019

Provided superior priority level support to driver partners. ● Verified promotional details ● Assisted with implementing knowledge base policies and procedures ● Educated Driver partners on troubleshooting steps ● Confirmed earnings ● Responded to concerns via email, messenger and phone

• Customer Care Technician

Adecco

Aug 2017 - Oct 2018

Core Qualifications ● Superior breadth of customer care experience ● High proficiency with a variety of computer software and ● hardware components ● Strong organizational and management skills ● Excellent interpersonal and communication skills ● Outstanding skills in training new customer care representatives ● Sound ability to work effectively in a high-volume

ACD environment

Education

Some College Nursing Assistant

Mesa Community College

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