Email : adz3gp@r.postjobfree.com

Mobial: +966*********

Adress: Khobar, Saudi Arabia

MARWAN G. SAID

OBJECTIVE: To be part of a Multin-National company growth in the field of hospitality management, F&B and customer service.

EXPERIENCE:

May 2022 -Now: Site Supervisor for Nesma industrial (Catering division )

Supervise day to day operation such as schedule, check lists,Cleanliness and hygiene, and cost control.

Manage the project team and make sure they work together and solve problems.

On time opening counter, Salads Bar, and refreshments.

Assure that staff is following the proper procedure of work .

Dec 2018- April 2022: Restaurant Manager ( Food and restaurant division)

Coordinate daily Front of the House and Back of the House restaurant operations.

Deliver superior service and maximize customer satisfaction.

Respond efficiently and accurately to customer complaints.

Regularly review product quality and research new vendors.

Organize and supervise shifts.

Appraise staff performance and provide feedback to improve prodactivity .

Estimate future needs for goods, kitchen utensils and cleaning products.

Ensure compliance with sanitation and safety regulations.

Manage restaurant’s good image and suggest ways to improve it.

Control operational costs and identify measures to cut waste.

Create detailed reports on weekly, monthly and annual revenues and expenses.

romote the brand in the local community through word-ofmouth and restaurant events.

Recommend ways to reach a broader audience (e.g. discounts and social media ads).

Train new and current employees on proper customer service practices.

Implement policies and protocols that will maintain future restaurant operations.

Oct 2012 - Nov 2016: BRANCH MANAGER: FRENCH BAKERY, KHOBAR & RIYADH BRANCHS

Manging the Launching of Riyadh branch.

Conducted a comprehensive Training for the new staff in several parts of the bakery (service, barista, cashier, hygiene) in a way to assure a high standard of service and assure customers satisfaction.

Recommending changes in the menu, to increase profitability and customer satisfaction.

Managing day to day operation at the branch.

Planning and acheaving sales and cost taregts

Oct 2006 -MAY 2012 : CARLTON AL-MOAIBED HOTEL KHOBAR –SAUDI ARABIA

In charge for Multi locations of Carlton lounge (Najjar -café franshize representited by Carlton hotel and located in Saudi Aramco Camps Dhahran, Udaliyah and Abqaiq).

Managing day to day operation at the branchs.

Make sure that we apply and comply with Aramco Safety and Operations Standreds.

Staff training.

Daily report preparation, P&L, inventory, schedule and payroll.

Secure new orders from Aramco management like meetings refreshments / breakfast.

Planing to achieve the budget, Targets.

Manage Menu changes requested by Aramco Employees.

Handel Saudi Aramco Emplyees complains/ Suggestions.

Attending community meeting when needed, listen to the complaint and deal with.

NOVEMBER 2003- OCTOBER 2006 :

LE ROYAL HOTEL BEIRUT.

worked at several outlets of the hotel as oriental restaurant (Diwan Shahrayar), Ball room (banquet), le jardin du royal, titanic piano bar.

July 1998-February 2002:

Captain Waiter for Chez Sami restaurant (Lebanon).

EDUCATION:

1996-2001 Bachelor degree from Govermantal HOSPITALITY INSTITUTE, BEIRUT, LEBANON

Studied customer service, kitchen basics, beverages, cost control and management.

(Graduated in brevet technique & technique superior TS2).

Languages:

English:Very good in writing, reading and understanding.

French: good in writing, reading and understanding.

Arabic: Mother Tounge

Training:

HACCP hygiene

Leadership and motivation

Up selling in food & beverages

Food safety

Fire training

Other skills

Computer literacy: Microsoft office, omega system, micro system.

Managing a big team of F&B

In charge of day to day operations of the restaurant, inventory, schedule.

Proactive to address and resolve issues

Overview and analysis, on an on-going basis of the following

Sales

Training

Costs

Quality and presentation of food and beverage products

Service standard

References: available upon request.

Contact this candidate