Customer Service Call Center

BIANCA

RAMIREZ

adz3gm@r.postjobfree.com

520-***-****

Mesa, AZ 85023

SKILLS

• Critical Thinking

• Customer Service

• Business Writing

• Inbound and Outbound Calls

• Documentation

• CRM Software

• MS Office

• Outlook

• Interpersonal

• Written and Verbal

Communication

EDUCATION

Department of Education

Tucson, AZ

GED

Pima Medical Institute

Tucson, AZ

Some College

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An Associate who is seeking work in customer service, and open to new opportunities.

WORK HISTORY

Integrity Staffing - Contact Specialist

Mesa, AZ • 09/2022 – 03/2023

• Handled customer inquiries and suggestions courteously and professionally.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Handled inquiries from prospective students to provide detailed information regarding referrals to educational institutions offering competitive educational programs. Conduent State Healthcare - Customer Experience

Associate

Mesa, AZ • 01/2022 - 03/2022

• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

• Proven ability to develop and implement creative solutions to complex problems.

Community Services - Direct Care Support Provider

Mesa, AZ • 12/2018 - 12/2020

• Supported company leaders by managing budgets,

scheduling appointments, and organizing itinerary.

• Liaised between clients and vendors and maintained effective lines of communication.

GC Services Inc. - Inbound Call Center Representative Mesa, AZ • 09/2018 - 11/2018

• Documented customer payment interactions and

account statuses for future reference.

• Identified accounts with overdue payments and found solutions to help bring loan to current status.

Bayada Home Care Agency - CNA

Tucson, AZ • 08/2017 - 01/2018

• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

• Helped patients with self-feeding and assisted feeding, based on individual needs.

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