Customer Service Representative
Resume:
RAWEENA
QADIR
**********@******.***
Etobicoke, ON M9W 1N8
SKILLS
Product and Service Sales
Guest Inquiries
Money Handling
Sales Expertise
Problem Solving
Time Management Skills
Conflict Resolution
Customer Relations
Cooperative Attitude
Work Task Prioritization
Team-Player
EDUCATION
Mili University
Kabul Afghanistan• 06/2021
Diploma of Medical Science
PROFESSIONAL SUMMARY
Customer Service Representative bringing top-notch skills in active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
WORK HISTORY
Ghazi Plaza Clothing Store - Cashier/Customer Service Associate
Karachi Pakistan • 01/2019 - 12/2021
Helped customers complete purchases, locate items, and join reward programs.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Monitored self-checkout systems and provided help in resolving complex problems.
Upsold additional products and services to customers, increasing revenue.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Worked flexible schedule and extra shifts to meet business needs.
Maintained current knowledge of store promotions and highlighted sales to customers.
Welcomed customers and helped determine their needs.
Addressed customer needs and made product recommendations to increase sales.
Built relationships with customers to encourage repeat business.
Worked with floor team and managers to meet wide range of customer needs.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Stocked, tagged and displayed merchandise as required.
REFERENCES AVAILABLE UPON REQUEST
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