Customer Service Data Entry
Resume:
Ma. Theresa Sialonga
Al-Farwaniya Kuwait
Mobile: +965********
Email: mailto:*****@****.***.*****************@gmail.com
Citizenship: Pilipino
B.D.O: Dec. 18, 1982
Age: 40 years Old
High: 5’1
Civil Status: Marriage
Visa: 18 Transferable
OBJECTIVE
Ethical highly motivated. Demonstrate excellent communication and interpersonal skills and ability to perform well in a multi-tasking environment. Maintain strong observation assessment and intervention skills essential to proving competent and quality patient care. Conscientious energetic team individual who is eager to learn.
QUALIFICATIONS
Outstanding Presentation and Communication Skills
Administrative support, Budget management and supervising staff
Maintain security and confidentiality of company information
Receive and distribute incoming mail or materials to appropriate offices and staff.
Details Oriented, Efficient and Organized with Experience as
Team Leader and Team Member
Extensive Sales Experience.
Extensive Customer Service Background
Computer Oriented
Quick Learning of New Software Application
Good in Communication Skills Both Oral and Written
Strong Customer Service Ethics
Provide training for new joiners
Good Work Ethic Always on Time with High Attendance Rates
Emphasize on Communication with Co Worker, Customer and Supervisor
WORKING EXPERIENCE
2019 JULY - PRESENT Receptionist / Hr. Admin Assistant / Doc Controller
Prime One Group Construction Company
Preparing the attendance book and visitor logbook
Checking and answering incoming emails
Greeting the Visitors with a nice smile
Receiving the Invoice from another Company
Calculate the petty cash and in code it
Giving the badge to Visitor
Print & Scan the Documents
Keeping Invoice & Documents
Fallow up Pending payments
Releasing the Cheque
2019 JANUARY - 2019 JUNE Receptionist / Secretary / Cashier
Al Hayat Medical Center
Follow Opening and Closing Procedure According to Office Guidelines.
Greeting the Patients with Polite, Prompt, Helpful Manners, and Provides any Necessary Instructions / Directions.
Inform Nurses Staff if the Patients Arrived.
Applies Billing Codes Accurately at Check Out.
Schedule Returns Appointment at Check Out.
Answer the Phone and Transfer to Appropriate Staff.
Maintains Clean and Orderly Waiting Area Including Reading Materials.
Attend Staff Meetings as Required.
Other Duties as Assigned.
2015 OCTOBER - 2018 DECEMBER Sales Representative / Cashier
Al Homaizi Limited Ikea Kuwait
Able to Help Customer to Find What They Needs.
Able to Maintain High Standards of Display and Visual Merchandising to Ensure the Store is Well Present.
Handling Customer Complaints in a Calm Manner.
Able and Ready to Work Individually within a Team Environment.
Managing Cash and Payment Systems in Accordance with the Company Procedure and Policies.
2011 DECEMBER - 2015 SEPTEMBER Cashier / Waitress
Kuwait Food Company Americana
T. G. I. Fridays Bar and Restaurant
Greet the Customer and Escort them to the Table.
Make Sure they are Comfortable.
Introduced the Name of the Waitress.
Giving the Menu and Offer a Beverages.
Served Hot Food Hot and Cold Food Cold.
Checking what Customer Needs.
Suggest and Give Dessert Menu or Hot Beverages.
Present the Bills and Count the Payment.
Giving Warm Thank you and invite to Coming Back again.
2006 MARCH - 2005 JANUARY Office Secretary
Gerry Jr. Food Trading Corp. Philippines
Preparing and Organized Paperwork and Materials as Needed for Meetings Conference and expenses Report.
Maintain Office Scheduling and Calendar Event.
Set up And Handle Incoming Mails and Filling Systems.
Managed Office Equipment and Office Space.
Performed Various Office Task as Needed and Assigned.
Collect and Coordinated the Flow of Internal and External.
Improved Invoice Payment Time 90% By Tracking.
2002 APRIL - 2005 JULY Office Secretary
American Boulevard Outfitters Company Philippines
Great visitors and Provide Information Request.
Take Incoming Telephone Calls and Make Appointment.
Schedule Visitors and Client as Instructed.
Managed Incoming and Outgoing Emails.
Performed Light Bookkeeping Tasks.
Create and Maintain Spreadsheets and Handbooks.
EXTRA CURRICULAR ACTIVITIES
Attended Coach Seminar to Enhance leadership Qualities.
Awarded Employee of the Month (July 2012)
Awarded Highest Sales During Eid for Executive Three Months.
Won Employee of the Year for Outstanding Performance.
EDUCATIONAL BACKGROUND
2019 – ICSA Kuwait
Computer Secretary
2000 – BS in Hotel and Restaurant Management
NCBA Manila
1995 – Ernesto Rodon High School
SKILLS
Customer Relations and Communication
Scheduling and Calendar Management
MS Office (Words, Excel, Power point)
Time Management
Details Oriented and Accuracy
Motivated and Self Starter
Willing to Learn
Spreadsheets and Data Entry
Bookkeeping
Records Management
Payroll Administration
I further Certify that I have acquainted of company policies and regulation regarding employment, and I expressly agree to abide by theme. I further agree to undergo a probationary employment period prescribe by law prior to being appointed for permanent of the Company.
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