Customer Service Quality Assurance
Resume:
Jamie Calloway
***********@*****.***
Profile
-Government secret security clearance
-10 years military experience
-Proficient in Windows XP software
-Excellent teacher/trainer; patient and effective when working with a wide range of personalities
-Experience Supervisor, Manager, Coordinator,and Worker August 2002 - September 2011 United States Air Force
Supervision/Managing
-Managed and maintained organization budget of $1.5 million plus
-Managed and maintained fiscal data, along with internal information files
-Team leader for up to 20 people, working in demanding and stressful situations
-Trained staff in procedures, daily routines and assisted in upgrade training
-Completed written and verbal evaluations for assigned staff Security
- Supervised the security of $100 million plus of highly sensitive military equipment
- Experienced in handling confidential material
- Trained in diffusing hostile situations
- Small arms trained
Quality Assurance
-Reviewed company procedures, identifying sources of high error frequency, and submitted recommendations to supervisors
Signed off inspections of over 300 hundred pieces of equipment monthly with 100% accuracy rate
-Developed monthly reports on equipment discrepancies minimizing negative trends
Customer Service
- Over 13 years customer service
- General Construction (Military)
- 1 Year Fedex
- 2 Year Coca Cola Accounts Manager
- 2 Year Lowe’s Hardware
- 2 Years TJ Maxx (Backroom)
- 2 Years Macy’s
- 2 Years Legacy Motors (Car Sales)
-Filled orders in a timely fashion with 100% accuracy. Skilled at operating inventory control software
-Ability to relate detailed information to the overall project for improved customer service
Communication
-Worked directly with hundreds of military officers, advising and assessing their needs
-Mediated between civilian and military staff to maintain harmonious working relationships, and maximize job satisfaction within the limitations of the program Education August 2009 – July 2017
-American Military University
- Working towards degree in Business
-Specialized Military Training from 8-40 hours: July 2001 - September 2011
-Academic Instructor Course
-CPR/First Aid
-Leadership, Suicide Intervention, Drug and Alcohol Counseling, and Sexual Harassment
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