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Customer Service Quality Assurance

Location:
Elizabethtown, KY
Posted:
October 02, 2023

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Resume:

Jamie Calloway

757-***-****

adz3fn@r.postjobfree.com

Profile

-Government secret security clearance

-10 years military experience

-Proficient in Windows XP software

-Excellent teacher/trainer; patient and effective when working with a wide range of personalities

-Experience Supervisor, Manager, Coordinator,and Worker August 2002 - September 2011 United States Air Force

Supervision/Managing

-Managed and maintained organization budget of $1.5 million plus

-Managed and maintained fiscal data, along with internal information files

-Team leader for up to 20 people, working in demanding and stressful situations

-Trained staff in procedures, daily routines and assisted in upgrade training

-Completed written and verbal evaluations for assigned staff Security

- Supervised the security of $100 million plus of highly sensitive military equipment

- Experienced in handling confidential material

- Trained in diffusing hostile situations

- Small arms trained

Quality Assurance

-Reviewed company procedures, identifying sources of high error frequency, and submitted recommendations to supervisors

Signed off inspections of over 300 hundred pieces of equipment monthly with 100% accuracy rate

-Developed monthly reports on equipment discrepancies minimizing negative trends

Customer Service

- Over 13 years customer service

- General Construction (Military)

- 1 Year Fedex

- 2 Year Coca Cola Accounts Manager

- 2 Year Lowe’s Hardware

- 2 Years TJ Maxx (Backroom)

- 2 Years Macy’s

- 2 Years Legacy Motors (Car Sales)

-Filled orders in a timely fashion with 100% accuracy. Skilled at operating inventory control software

-Ability to relate detailed information to the overall project for improved customer service

Communication

-Worked directly with hundreds of military officers, advising and assessing their needs

-Mediated between civilian and military staff to maintain harmonious working relationships, and maximize job satisfaction within the limitations of the program Education August 2009 – July 2017

-American Military University

- Working towards degree in Business

-Specialized Military Training from 8-40 hours: July 2001 - September 2011

-Academic Instructor Course

-CPR/First Aid

-Leadership, Suicide Intervention, Drug and Alcohol Counseling, and Sexual Harassment



Contact this candidate