Richland, Washington *****

509-***-****

adz3fe@r.postjobfree.com

EDUCATION AND

TRAINING

Management Training

Wendy's, Florence, SC

August 2018

Oral Surgery Assistant Training

Dr. Paul Fallon, Liverpool, NY

April 2001

SKILLS

ACCOMPLISHMENTS

SUMMARY

Motivated individual brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of customer satisfaction and relations practices and market conditions. Proficient and successful in scheduling, patient and customer relations, and overseeing all areas of operations. Talent for problem solving and multitasking. Well organized, outgoing, friendly and compassionate and I am ready to be an asset for you. TRACY ESPOSITO

• Care plan management

• Client documentation

• Client safety and first aid

• Behavior redirection

• Case management experience

• Compassionate client care

• Database management

• Meal preparation

• Proper phone etiquette

• Administrative support specialist

• Housekeeping

• Medication administration

• Spreadsheet management

• Wound care

• Training and mentoring

• Opening and closing procedures

• Team development

• Issue and conflict resolution

• Brand management

• Problem resolution

• Organization

• Team management

• Systems and automation

applications

• Customer Service

• Customer relations

• Conflict mediation

• Problem-solving abilities

• High-energy attitude

• Store maintenance

• Quality assurance controls

• Shipping and receiving

understanding

• Office equipment proficiency

• Adaptive team player

• Promoted from Caregiver to medication administer/caregiver, in less than 12-months

• Consistently maintained high customer satisfaction ratings.

• Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

• Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.

• Promoted from team associate to shift manager, in less than 12-months TE

EXPERIENCE

ELDERLY CAREGIVER

Sterling House Assisted Living Richmond, Vermont December 2018 - March 2019

SHIFT MANAGER

Wendy's Restaurant & Bojangles Florence, SC April 2018 - November 2018 ORAL SURGERY ASSISTANT

Dr Paul Fallon Liverpool, NY January 2001 - April 2007

• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed

• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping

• Assisted disabled clients to support independence and well-being

• Provided safe mobility support to help patients move around personal and public spaces

• Maintained clean, safe and well-organized patient environment

• Provided compassionate and patient-focused care to cultivate well-being

• Recorded status and duties completed in logbooks for management

• Entrusted to handle confidential and sensitive situations in professional matter

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.

• Trained and mentored new employees to maximize team performance

• Kept employees operating productively and working on task to meet business and customer needs

• Trained back-up associates and led crew members in managing operations of storefront

• Adhered to company standards and compliance requirements for operations and cleanliness of areas

• Coached crew members to optimize performance and motivate toward more efficient work

• Tracked receipts, employee hours and inventory movements

• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities

• Supervised employees and oversaw quality compliance with company standards for food and services

• Cooperated with coworkers to improve customer experience and manage storefront.

• Managed cash positions and made bank deposits.

• Counted out cash drawers at end of each shift and logged profits into computer system.

• Prepared surgical area by ensuring that all necessary dental instruments were sterilized and patients were ready

• Calmed nervous patients by speaking softly, answering questions and providing compassionate care

• Greeted patients upon arrival to office and helped prepare for surgeries

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices

• Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse

• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate

• Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions

• Prepared patient X-rays and images by x-raying and developing films for review by dentist

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