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Supply Chain Customer Service

Location:
Taunton, MA
Salary:
70,000.00
Posted:
October 02, 2023

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Resume:

CHRIS NGAIRA ISABWA

*** ****** ** *******

MA ***80

+1-774-***-****

adz3e7@r.postjobfree.com

SUMMARY STATEMENT

A customer centric and solutions-oriented procurement and supply chain management professional, with corporate and consulting experience in developing innovative sourcing strategies and a passion for driving efficiency by identifying sustainable supply channels, nurturing long term vendor relationships and effective negotiations to obtain value, manage acquisition costs and realize savings.

Possesses exceptional leadership, analytical, communication, dispute resolution and problem-solving skills, has a strong commitment to integrity, transparency and code of ethical conduct, the ability to work as a member of a multicultural team or independently, has proven ability to effectively influence customers, vendors, and stakeholders to ensure procurement activities are geared towards supporting and achieving corporate strategic objectives.

SKILLS

• Strategic Sourcing • Strong Work Ethic •Contract Negotiations & Management

• Category Management • Problem Solving • Strategy Development & Execution

• Supply Chain Planning • Inventory Management • Risk Assessment & Mitigation

• Change Management • Workflow Design • Talent Development & Management

• Analytical Skills • Vendor Management • Training & Knowledge Transfer

• Effective Communication • Commercial Acumen • Self-confidence & Motivation

EDUCATIONAL QUALIFICATION

Post Graduate: University of Leicester

Master of Business Administration

Under Graduate: University of Nairobi

Bachelor of Laws

PROFESSIONAL QUALIFICATION

Graduate Diploma: The Chartered Institute of Purchasing & Supply [UK]

PROFESSIONAL AFFILIATION

Member of the Chartered Institute of Purchasing and Supply [UK]

Member of the Kenya Institute of Purchasing and Supplies Management

PROFESSIONAL WORK EXPERIENCE

Procurement Consultant

Wildlife Clubs of Kenya

Nairobi, Kenya

April 2022 – Present

Terms of Reference

Design and implement a procurement strategy that informs business planning, encourages innovation and enhances value through procurement process efficiency and effectiveness.

Oversee financial plans for procurement activities, including budgets, long-term financial forecasts to identify cost saving and cost reduction opportunities.

Develop and implement supplier strategies in collaboration with all stakeholders and foster partnerships with key suppliers.

Analyze market trends, supplier capabilities, and cost structures to identify opportunities for cost savings.

Prepare tender documents, conduct pre-bid meetings with prospective bidders, review bids received from vendors, and negotiate contract terms with selected vendors.

Review contract performance to ensure compliance to all contractual requirements and initiate remedial action for any deviation.

Monitor and evaluate the performance of outsourced firms that are contracted to provide services and ensure the organization obtains value for money.

Identify sourcing risks and develop risk mitigation measures in the supply chain with timely and effective issue resolution.

Review and evaluate vendor proposals, qualifications and performance to support the development of vendor relationships.

Conduct periodic procurement training for Board of Management, Management and all stakeholders involved in the procurement process.

Oversee the entire procure to pay process ensuring compliance with established policies and procedures.

Periodically review procurement policies and procedures focusing on their ability to enhance organizational value.

Develop and maintain tools to improve cycle time and process efficiency within the business

Procurement Manager

CIC Insurance Group PLC

Nairobi, Kenya

November 2015 – March 2022

Key Responsibilities

Responsible for sourcing, negotiating, and coordination of regional procurement of goods, services and works necessary for operations in Kenya, Uganda, Malawi and South Sudan.

Ensure cost-effective and sustainable procurement practices, maintain excellent supplier relationships and drive overall accuracy, process efficiency and profitability.

Accountable for procurement annual spend of approximately Kshs. 1 billion spread across three subsidiaries in Kenya, Uganda, Malawi and South Sudan.

Develop and implement a procurement strategy that is aligned to the corporate goals & organizational objectives, supports business units delivers quality, value and efficiency.

Implement policies that deliver cost effective procurement & contract management solutions to satisfy business needs and requirements, and enable the Company compete effectively.

Coordinate the preparation of regional procurement plans and consolidate them into a corporate procurement plan, monitor implementation of the plans and ensure compliance.

Deliver commercial value by focusing on key areas of spend in order to support the business units by offering cost savings, process efficiencies & risk mitigation.

Contribute to business bottom line including increased productivity and working capital improvement by establishing sustainable and cost-effective sources of supply.

Design negotiation strategies and lead complex negotiations for high value procurements to ensure efficiency, value for money and cost reduction.

Establish collaborative stakeholder and strategic vendor relationships to maximize the Company’s influence and develop key relationships that deliver optimal value.

Lead strategic vendor relationship management resulting in partnership sourcing strategy and ultimately cost reduction and saving opportunities.

Prepare and manage vendor contracts, ensure compliance with contractual obligations and monitor supplier performance against agreed KPIs and SLAs

Conduct assessments to identify procurement related risks and develop plans to mitigate such risks, minimize potential disruptions and maintain business continuity.

Develop and implement procurement policies and procedures that promote transparency, fairness, accountability and ethical standards.

Procurement Specialist

Islamic Development Bank

Islamabad, Pakistan

August 2014 – October 2015

Key Responsibilities

Design and implement procurement policies, procedures and processes that are efficient and cost effective in order to fulfill IsDB business objectives and support strategic goals.

Review and analyze the suitability of proposed procurement arrangements that will be used by the borrower under the IsDB financed project.

Establish partnerships with international organizations, civil society and known stakeholders, to foster greater collaboration and benchmark global best practices.

Carry out procurement assessments and ensure appropriate fiduciary and quality controls consistent with IsDB policies are in place.

Create an effective working relationship with stakeholders and beneficiaries to deliver projects, respond to requirement changes and manage any emerging conflict.

Conduct project procurement risk assessments and recommend risk mitigation measures on both policy and regulatory compliance and the borrower’s proposed PDS.

Evaluate borrower's procurement legislation and practices, and recommend appropriate improvements, strengthening of institutional capacity & reporting on the progress made.

Conducts reviews of IsDB procurement documents that require procurement input and prepare reports giving appropriate recommendations.

Review and analyze the suitability of proposed procurement process, that shall be used by the recipient under the IsDB financed project and recommend appropriate adjustments.

Review the borrower’s Project Delivery Strategy, procurement plans, tender documentation, and tender evaluation reports to determine if they are acceptable to IsDB and are in compliance with the procurement requirements.

Provide guidance and support to stakeholders on corporate procurement policy and procedures to ensure compliance to the procurement process requirements, transparency, equal opportunity and optimal value to IsDB.

Establish a framework to knowledge dissemination and design a professional training program for knowledge transfer and professional development of staff.

Coordinate the capacity development of key stakeholders by organizing workshops on procurement procedures to enable exchange of ideas between IsDB staff and borrowers.

Head of Procurement

Kenya Medical Research Institute

Nairobi, Kenya

April 2010 – July 2014

Key Responsibilities

Responsible for procurement annual spend of approximately Kshs. 950 million for seven administrative and four research centers in situated in Nairobi, Kisumu, Kilifi and Busia.

Managed a team comprising of 9 professional buyers and 12 procurement and stores assistants to deliver quality, efficiency and cost effectiveness.

Design and deploy a strategic approach to procurement and materials management processes and ensure they support the fulfilment of the corporate objectives.

Manage and optimize the procurement process to ensure timely and cost-effective delivery of goods and services.

Review risks, costs, & implications of the developed strategies on the end users and key stakeholders and formulate measures to mitigate any identified risk.

Establish a process for identifying, selecting, developing and managing strategic vendors and develop a system for carrying out vendor evaluation and appraisal.

Develop and maintain strong relationships with vendors and suppliers to ensure that the company receives high-quality goods and services at competitive prices.

Undertake designated checks on quality and security aspects of the procurement process and identify opportunities to minimize and eliminate risks.

Develop a negotiation strategy and negotiate favorable terms, conditions and prices with vendors to optimize on all available cost saving opportunities and deliver value.

Negotiate contracts to ensure the Institute’s best interests are secured while maintaining cordial win-win relationships with vendors.

Constantly review the supply chain to improve efficiency, increasing responsiveness to end user departments and reducing acquisition costs.

Design contemporary category management and sourcing methodologies, and strategies across key categories.

Review the supply chain process and improve efficiency by reducing costs and increasing responsiveness to end user departments.

Conduct procurement review meetings with key stakeholders to assess risk, review future strategies, and identify potential cost down and improvement opportunities.

Manager, Procurement & Stores

Postal Corporation of Kenya

Nairobi, Kenya

April 2005 – March 2010

Key Responsibilities

Responsible for procurement annual spend of approximately Kshs. 800 million and servicing 623 postal outlets spread across Kenya.

Managed a team comprising of 8 professional buyers, 12 procurement assistants, 8 stores officers and 8 stores assistants to deliver an efficient and effective supply chain.

Manage procurement & stores team with accountability for sourcing, procurement, materials management, inventory control and financial budget reporting.

Establish an effective and efficient procurement function while benchmarking with established industry best practices.

Design and implement procurement and inventory management strategies which continually improve procurement methods and practices to drive down spend.

Provide supply chain leadership focusing on strategic sourcing, inventory management and vendor relationship management.

Provide reporting and direction around purpose, responsibility, and accountability to all layers of sourcing, procurement, inventory management and distribution.

Research on alternative supply sources, collect and analyze data on vendors, including cost structures & pricing and market intelligence to formulate effective buying strategies.

Drive continuous improvement in all procurement initiatives and ensure that they deliver quantifiable business value to the Corporation.

Identify, develop and manage strategic vendors and build effective supply chain relationships to deliver quality, value and efficiency.

Lead effective contract negotiations with vendors to obtain the best possible prices, discount structures and volume rebates while maintaining cordial win-win relationships.

Develop a contract management policy, negotiate capital expenditure and services contracts of high value and manage new and existing contracts.

Manage materials with responsibility for procurement, optimal inventory levels, forecasting, and deliveries 623 to postal outlets located countrywide.

Provide leadership, mentoring, coaching and training to the procurement team to enable them achieve operational and financial metrics and succeed in their roles.

Head of Supply Chain Management

National Museums of Kenya

Nairobi, Kenya

April 2004 – March 2005

Key Responsibilities

Under the direction of The Director, Institute of Primate Research, to co-ordinate and manage the Supply Chain Management function.

Responsible for procurement annual spend of approximately Kshs. 600 million and servicing 21 museums located in 5 regions spread across Kenya.

Manage a team comprising of 5 professional buyers and 21 procurement assistants to deliver an efficient and effective supply chain.

Maintain a sound procurement policy and ensure acquisition of goods, services and works is done in line with applicable laws and prescribed regulations.

Develop, monitor and review procurement key performance and service indicators, ensuring that corporate procurement policy is implemented.

Develop and implement procurement procedures that promote transparency, fairness, accountability and ethical standards.

Design and implement a vendor relationship and evaluation process to measure effective vendor performance and contract compliance.

Provide technical and secretariat services to the purchasing and tender committees and ensure implementation of their decisions.

Ensure the Corporation gets value for money through a fair, transparent and competitive procurement process.

Gather internal customer requirements, spend information and other key data elements to determine sourcing strategies.

Review vendor performance using qualitative and quantitative metrics while researching on alternative and emerging supply bases to support the vendor management process.

Implement a stock control system for common user items and all other stores and ensure maintenance of optimal stock levels consistent with the organizations requirements.

Lead contract negotiations for major contracts and ensure transparent, fair and logical evaluation of bids to ensure best value for money

Lead the procurement transformation initiatives that include leveraging on stakeholders input to develop appropriate customer-oriented solutions.

Logistics Officer

Jo World Agencies

Nairobi, Kenya

January 2003 – March 2004

Key Responsibilities

Under the direction of Managing Director, to co-ordinate and manage the logistics function with a team of 5 professionals to deliver an efficient and effective logistics supply chain.

Develop a strategy for a centralized transportation and distribution system and align the strategies with the corporate business objectives.

Manage the Company's inventory utilizing sound security policies and procedures consistent with good accounting and distribution practices.

Introduce continuous improvement methodologies to deliver results in safety, service, quality & cost and utilize key performance indicators to support operational performance.

Lead cross functional initiatives to collect market input for capacity planning, service improvement and customer service performance.

Interface with the customer service department to resolve issues and identify opportunities for excellent product delivery to retail and wholesale customers.

Drive activities that improve coordination and communication within the logistics team and other departments throughout the Company.

Ensure that logistics related operations comply with all applicable environmental, health, safety and other regulatory rules and regulations.

Lead in the development and implementation of benchmarks to track performance and generate continuous improvement opportunities.

Monitor all orders to be shipped on scheduled shipment date by maintaining a six-week space volume forecast and share with contracted carriers.

Lead Logistics in optimizing the supply chain resulting in measurable improvements in facility utilization, inventory management, distribution efficiencies.

Optimizing demand planning, production scheduling, material procurement, and working capital without adversely affecting customer order fill rates or on-time delivery.

Ensure timely procurement of goods and services and their smooth distribution and delivery to appropriate locations.

Prepare spend-cost analysis and total cost of ownership studies and make recommendations on the best available option that offers optimal value.

Procurement Officer

United Nations Development Programme

Nairobi, Kenya

January 2000 – December 2002

Key Responsibilities

Plan, develop, and manage all procurement activities within the delegation of authority and contractual aspects of NEX procurements in accordance with UNDP/GoK regulations.

Provide leadership, training and coaching to a team of 5 procurement professionals responsible for total annual procurement spend of USD 7,000,000.00

Provide leadership on all aspects of procurement strategy and practice to enhance value through improved procurement efficiency.

Monitor procurement processes including issue, receipt and evaluation of bids, contract negotiations and ensure compliance with UNDP regulations.

Design a vendor quality performance measure which includes prequalification, evaluation, monitoring, incident tracking, feedback and recognition.

Lead negotiations with strategic partners and vendors and establish collaborative stakeholder and vendor relationships that deliver optimal value.

Formulate strategies and design innovative solutions to resolve issues/conflicts for complex NEX procurement projects.

Conduct market intelligence research on procurement patterns and keep abreast with market developments to ensure supply sustainability.

Prepare and consolidate procurement plans for the Country Office and NEX projects, establishing deadlines and monitoring of their implementation.

Manage the implementation of the procurement processes monitoring system and mechanisms to eliminate inefficiencies in the procurement process.

Design systems to enhance financial sustainability of NEX procurement operations with focus on internal efficiencies and value for money, by streamlining internal procedures.

Coordinate shipping and delivery arrangements, liaise with UNDP appointed inspection firms to ensure quality control, specification conformity, volume assessment, monitoring and verification of deliveries.

Ensure compliance of procurement activities with UN/UNDP rules, regulations, policies and procedures; effective internal control, proper design and functioning of procurement management system.

Auditor [Procurement]

Kenya Power and Lighting Company

Nairobi, Kenya

January 1998 – December 1999

Key Responsibilities

Carry out routine audits on all KPLC purchasing and supplies units and ensure compliance to established Company procedures.

Assist in the design and execution of audit programs to ensure adequacy and effectiveness of the internal control environment, compliance with Company policies and procedures, and identify opportunities for process improvements.

Perform complete audits including risk and control management over purchasing process effectiveness, reliability and compliance with all applicable laws and regulations.

Develop preliminary findings and make recommendations that enhance and improve the internal control environment.

Prepare accurate, logical and detailed workpapers clearly describing the work performed, test results and conclusions reached.

Work with management to develop acceptable solutions to address gaps identified and follow-up to ensure remediation is implemented.

Leverage insights and understanding of the Company in identifying risks and potential areas for audit.

Assist in testing the effectiveness of the Company’s controls and work with management to ensure remediation is implemented for deficiencies identified

Evaluate internal audit suitability, efficiency, cost effectiveness and internal controls effectiveness and recommend improvement measures.

Prepare and present reports that reflect audit findings and conduct regular follow up audits to monitor management’s compliance and interventions.

Prepare audit findings memorandum and maintain open communication with Management and the Board Audit Committee.

Undertake risk management evaluations within the organization, identify loopholes and recommend risk aversion measures and cost savings.

Promote and advocate ethical conduct and identify cases of improper conduct within the company.

Purchasing Officer (Local Purchasing)

Kenya Breweries Limited

Mombasa, Kenya

July 1993 – December 1997

Key Responsibilities

Develop and implement a systematic approach to procurement, which includes the development of various standards and templates.

Develop and implement strategies for the procurement of raw materials to support the Company’s existing and emerging beverage markets to deliver competitive advantage.

Coordinated with manufacturing and sales functions on all forecasting and planning activities for manufacturing.

Negotiated contracts with external vendors to secure optimal pricing of raw materials and ingredients.

Established the use of Materials Best Business Practice (MBBP) to liaise with vendors and nurture long-term business.

Analyzed spending, payment plans and other metrics, developing data-driven actions to mitigate risk and ensure proper resource allocation for up to 50% of total spend.

Periodically review existing processes to ensure maximum efficiency and effectiveness, and implemented changes as and when required.

Implement vendor owned inventory program realizing additional hardware savings while reducing Procurement cycle over 80% when utilized.

Facilitate strategic decisions related to supply chain and procurement activities, such as how much inventory to hold in stock before production begins.

Created and programmed MRP solutions to enact EOQ purchasing, resulting in a 30% reduction in inventory.

Provided all procurement and subcontracting input and procedural development for the establishment and corporate certification of ISO 9001

Achieved the development, accreditation and implementation of the ISO, aligning all company processes towards the company mission.

Build and nurture relationships across all functions within the business units to influence key strategic sourcing decisions.

Purchasing Officer (Overseas Purchasing)

Kenya Breweries Limited

Nairobi, Kenya

January 1992 – June 1993

Key Responsibilities

Estimate materials requirements for manufacturing or projects in progress to prevent shortages or excess inventory that would cause a loss of revenue or create waste in materials or labor costs.

Monitor and project long term global supply/demand analysis (capacity planning) and product cost modeling for all relevant regional packages to ensure KBL’s national and, regional requirements are met.

Provide cross-functional materials and procurement support for new product introduction, engineering change and cost reduction initiatives.

Establish major contracts with off shore sources including currency exchange rates, electronic data exchange, and MRP II planning.

Ensure that order confirmations are dispatched expeditiously once Import approvals are granted.

Advise the stores and clearing and forwarding section of orders dispatched and estimated delivery time for all expected consignments.

Monitor dispatch of orders from vendors and advice users in the likelihood of any unforeseen and unavoidable delays.

Hand over all documents required for the clearing process to the relevant section as soon as they are received so that there is no delay in clearing the goods leading to unnecessary demurrage charges.

Liaise with the clearing & forwarding section to ensure that goods are cleared from the port with minimal or no delay.

Consult with global supply base to assess vendor ability to perform to all contractual deliverables.

Inspire the procurement team to deliver our mission and vision, demonstrate passion for the business and give the business reasons to believe the team is capable of delivering anything.

Reduced surplus inventory 25% by implementing demand-based planning process and MRP system.

Purchasing Assistant

Kenya Breweries Ltd

Nairobi, Kenya

July 1989 – December 1991

Key Responsibilities

Receive vouchers for overseas indents from Stores Department and entering them into the VOI register before any procurement action is initiated.

Ensure that indicative indents, detailing the required specifications, are prepared and dispatched expeditiously to overseas vendors.

Lodge all Import Declaration Forms [IDF] with the Ministry of Commerce and Industry and collect them when they have been approved.

Collect established Letters of Credit from the bank and ensure that they are filed appropriately in the indent files for future reference.

Lodge and collect insurance cover notes for all orders before they are dispatched from overseas.

File and ensure all correspondences are in their respective indent files.

Update all overseas purchasing indent files and ensure that they reflect the true position of the order.

Draft all correspondences with regard all the indent files as directed by the Purchasing Officer.

Monitor and ensuring pro forma invoices are received from overseas vendors.

Ensure that import declaration forms applications are filled and approvals received.

Ensure that order confirmations are dispatched expeditiously once Import approvals are granted.

Monitor and ensure that letters of credit are established by the banks.

Ensure that insurance cover for all imports is obtained before the ETD.

Arrange for preparation of sight drafts where advance payment may be the agreed mode of payment.

Expedite on orders that seem unable to beat the delivery time for various reasons.

Endorse bills of exchange.

CONTINUOUS TRAINING & DEVELOPMENT

Procurement & Supply Chain Leadership KISM 2022

Sustainable Supply Chain and Ethics KISM 2021

Addressing Unethical Practices in Supply Chain KISM 2020

Vendor Management & Vendor Relationship KISM 2020

World Bank’s New Procurement Framework KISM 2019

Procuring for Construction Projects KISM 2018

Achieving Excellence in Supply Chain KISM 2017

Performance Management & Value F. Money KISM 2016

Strategic Leadership Dev. Program KIA 2013

Procurement of Consultants & Contract Mgt. World Bank 2013

Advanced Procurement PPOA 2010

Public Procurement for Insurance Services PPOA 2009

Construction Procurement & Contracting KISM 2008

Strategic Thinking, Change Mgt. & Leadership KIA 2008

Leadership Skills in Supply Chain KISM 2008

Strategic Supply Chain Management KISM 2008

Public Procurement Training PPOA 2008

Performance Management GTI 2007

Developing Management & Leadership Skills KISM 2005

Public Procurement Training UNDP IAPSO 2002



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