Quality Assurance Customer Service
Resume:
Joel Woodard
Experienced manager with **+ years in various area of management related positions.
Looking for a change of pace and challenging experience. Pleasant Grove, UT 84062
***********@*****.***
• 20+ Years Managment combined managerial experience including;
• 10+ Years Production Managment
• 10+ Years team management
• 7+ Years shop management
• 7+ Years sales Managment
• 7+ Years general management
• 1+ Year hospitality/hotel management
• Multiple years as owner/operator of my own small businesses incl. partnerships. Authorized to work in the US for any employer
Work Experience
Production Manager
Skinnys Restoration and Custom Powder coat - Orem, UT March 2012 to January 2022
• Assessed manufacturing processes and recommended improvements to increase productivity.
• Standardized production procedures, job roles and quality assurance guidelines.
• Sourced materials to keep up with production goals and meet customer demands.
• Created and regularly updated department work instructions and reports.
• Estimated labor requirements to support anticipated workload.
• Managed internal operational standards and productivity targets.
• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Implemented quality improvement changes to minimize product defect rates.
• Monitored team budgets to keep projects on task and avoid waste.
• Resolved issues quickly to maintain productivity goals.
• Reviewed work for quality and compliance with company standards and design specifications.
• Studied department operations to assist with development of new or improved methods of tooling and production processes.
• Applied lean practices to balance workflow and eliminate unnecessary steps.
• Addressed personnel issues and scheduling conflicts promptly.
• Managed continuous improvement initiatives to drive gains in quality, flow and output.
• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
• Partnered with leadership on recruiting, hiring and coaching production personnel. Production Manager/Owner
Design-it
October 2005 to November 2012
Role Description
• Graphic design
• Production optimization
• Assembly and production
• Production line management
• Manufacturing management
• Materials management
• Strategic planning
• Timely safety audits
• Production planning
• Practiced safety and sanitation standards
• Root Cause Analysis
• Working knowledge of engineering, setup, machinery operations and mechanical specifications
• Quality assurance training
• Quality inspection
• OSHA regulations
• Logistics
• Manufacturing
• Customer support
• Inventory management
• Continuous improvements
• Data-driven
• Strong market sense
• Strong leadership abilities
• Training skills
• Heavy Equipment operation
• Supply chain distribution
• Quality assurance
• Staff Management
• Cause and effect analysis
• Material handling expertise
Clerk/Night manager
First Inn at Pagosa Springs - Pagosa Springs, CO
November 2004 to November 2005
Role Description
• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in designated area.
• Organized shift meetings to communicate and resolve issues for night operations.
• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
• Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies
• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items
• Communicated best practices among on-site and external personnel to align efforts and goals.
• Developed detailed plans based on broad guidance and direction.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Maintained store equipment, printers and fax machines.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Reduced workflow inconsistencies by recruiting and assisting in hiring capable staff members. General Manager
Performance Race Engineering (PRE) - Provo, UT
March 1997 to November 2004
Role Description
• Oversaw all aspects of a number of businesses under the Performance Race Engineering umbrella including Performance Race Engineering /Wasatch Rally Sport/Design-it/Full Race Apparel/as well as a Champion tire and auto franchise.
• Created employee schedules to align coverage with forecasted demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Mentored team members to enhance professional development and accountability in the workplace.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Submitted reports to senior management/Owner to aid in business decision-making and planning.
• Trained team members in successful strategies to meet operational and sales targets.
• Managed inventory control, cash control and store opening and closing procedures.
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
• Created and regularly updated department work instructions and reports.
• Wrote and conducted formal performance reviews for sales, mechanics and production personnel.
• Estimated labor requirements to support anticipated workload.
• Managed internal operational standards and productivity targets.
• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Implemented quality improvement changes to minimize product and assembly defect rates.
• Monitored team budgets to keep projects on task and avoid waste.
• Resolved issues quickly to maintain productivity goals.
• Reviewed work for quality and compliance with company standards and design specifications.
• Studied department operations to assist with development of new or improved methods of tooling and production processes.
• Applied lean practices to balance workflow and eliminate unnecessary steps.
• Managed continuous improvement initiatives to drive gains in quality, flow and output.
• Created streamlined production schedules and collaborated with employees to communicate objectives and goals.
• Partnered with leadership on recruiting, hiring and coaching production, mechanics and sales personnel.
• Delivered direct feedback to senior management regarding project visibility and status Education
High School Education/GED
Pleasant Grove High School - Pleasant Grove, UT
August 1997 to May 1999
Skills
• Production Management
• Restoration Industry Experience
• Project Management
• Quality Assurance
• Manufacturing
• Communication skills
• Outside sales
• Sales
• Sales management
• I am not six sigma or LEAN certified, however I have been implementing aspects where needed ever since I read “The Toyota Way” early in my career. I’ve also been operating heavy machinery long before I ever got my drivers license. Proficient in forklift operation and could be CDL licensed if needed.
• Forklift
• Computer skills
Certifications and Licenses
Driver's License
Motorcycle License
Assessments
Work style: Reliability — Proficient
September 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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