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Quality Assurance Customer Service

Location:
Eagle Mountain, UT
Salary:
90,000
Posted:
October 02, 2023

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Resume:

Joel Woodard

Experienced manager with **+ years in various area of management related positions.

Looking for a change of pace and challenging experience. Pleasant Grove, UT 84062

adz3cy@r.postjobfree.com

+1-801-***-****

• 20+ Years Managment combined managerial experience including;

• 10+ Years Production Managment

• 10+ Years team management

• 7+ Years shop management

• 7+ Years sales Managment

• 7+ Years general management

• 1+ Year hospitality/hotel management

• Multiple years as owner/operator of my own small businesses incl. partnerships. Authorized to work in the US for any employer

Work Experience

Production Manager

Skinnys Restoration and Custom Powder coat - Orem, UT March 2012 to January 2022

• Assessed manufacturing processes and recommended improvements to increase productivity.

• Standardized production procedures, job roles and quality assurance guidelines.

• Sourced materials to keep up with production goals and meet customer demands.

• Created and regularly updated department work instructions and reports.

• Estimated labor requirements to support anticipated workload.

• Managed internal operational standards and productivity targets.

• Reviewed maintenance and repair problems to determine appropriate action for resolution.

• Implemented quality improvement changes to minimize product defect rates.

• Monitored team budgets to keep projects on task and avoid waste.

• Resolved issues quickly to maintain productivity goals.

• Reviewed work for quality and compliance with company standards and design specifications.

• Studied department operations to assist with development of new or improved methods of tooling and production processes.

• Applied lean practices to balance workflow and eliminate unnecessary steps.

• Addressed personnel issues and scheduling conflicts promptly.

• Managed continuous improvement initiatives to drive gains in quality, flow and output.

• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

• Partnered with leadership on recruiting, hiring and coaching production personnel. Production Manager/Owner

Design-it

October 2005 to November 2012

Role Description

• Graphic design

• Production optimization

• Assembly and production

• Production line management

• Manufacturing management

• Materials management

• Strategic planning

• Timely safety audits

• Production planning

• Practiced safety and sanitation standards

• Root Cause Analysis

• Working knowledge of engineering, setup, machinery operations and mechanical specifications

• Quality assurance training

• Quality inspection

• OSHA regulations

• Logistics

• Manufacturing

• Customer support

• Inventory management

• Continuous improvements

• Data-driven

• Strong market sense

• Strong leadership abilities

• Training skills

• Heavy Equipment operation

• Supply chain distribution

• Quality assurance

• Staff Management

• Cause and effect analysis

• Material handling expertise

Clerk/Night manager

First Inn at Pagosa Springs - Pagosa Springs, CO

November 2004 to November 2005

Role Description

• Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in designated area.

• Organized shift meetings to communicate and resolve issues for night operations.

• Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.

• Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies

• Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items

• Communicated best practices among on-site and external personnel to align efforts and goals.

• Developed detailed plans based on broad guidance and direction.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Supervised site investigations, reported issues and escalated those that required further assistance.

• Assisted in organizing and overseeing assignments to drive operational excellence.

• Established team priorities, maintained schedules and monitored performance.

• Maintained store equipment, printers and fax machines.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.

• Defined clear targets and objectives and communicated to other team members.

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Reduced workflow inconsistencies by recruiting and assisting in hiring capable staff members. General Manager

Performance Race Engineering (PRE) - Provo, UT

March 1997 to November 2004

Role Description

• Oversaw all aspects of a number of businesses under the Performance Race Engineering umbrella including Performance Race Engineering /Wasatch Rally Sport/Design-it/Full Race Apparel/as well as a Champion tire and auto franchise.

• Created employee schedules to align coverage with forecasted demands.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Mentored team members to enhance professional development and accountability in the workplace.

• Kept orderly and accurate accounting records by monitoring sales documentation.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Established objectives to offer team members clear roadmap to help company achieve overall goals.

• Submitted reports to senior management/Owner to aid in business decision-making and planning.

• Trained team members in successful strategies to meet operational and sales targets.

• Managed inventory control, cash control and store opening and closing procedures.

• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

• Created and regularly updated department work instructions and reports.

• Wrote and conducted formal performance reviews for sales, mechanics and production personnel.

• Estimated labor requirements to support anticipated workload.

• Managed internal operational standards and productivity targets.

• Reviewed maintenance and repair problems to determine appropriate action for resolution.

• Implemented quality improvement changes to minimize product and assembly defect rates.

• Monitored team budgets to keep projects on task and avoid waste.

• Resolved issues quickly to maintain productivity goals.

• Reviewed work for quality and compliance with company standards and design specifications.

• Studied department operations to assist with development of new or improved methods of tooling and production processes.

• Applied lean practices to balance workflow and eliminate unnecessary steps.

• Managed continuous improvement initiatives to drive gains in quality, flow and output.

• Created streamlined production schedules and collaborated with employees to communicate objectives and goals.

• Partnered with leadership on recruiting, hiring and coaching production, mechanics and sales personnel.

• Delivered direct feedback to senior management regarding project visibility and status Education

High School Education/GED

Pleasant Grove High School - Pleasant Grove, UT

August 1997 to May 1999

Skills

• Production Management

• Restoration Industry Experience

• Project Management

• Quality Assurance

• Manufacturing

• Communication skills

• Outside sales

• Sales

• Sales management

• I am not six sigma or LEAN certified, however I have been implementing aspects where needed ever since I read “The Toyota Way” early in my career. I’ve also been operating heavy machinery long before I ever got my drivers license. Proficient in forklift operation and could be CDL licensed if needed.

• Forklift

• Computer skills

Certifications and Licenses

Driver's License

Motorcycle License

Assessments

Work style: Reliability — Proficient

September 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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