Janette Schley

*** ******* ******, ***. ***, Cambridge, MA 02139 Tel: 857-***-**** adz3bz@r.postjobfree.com

EXECUTIVE ASSISTANT OFFICE ADMINISTRATION

Results-oriented and mission-driven Executive Assistant with a master’s degree in Public Administration focusing on human services and experience working in non-profit organizations. Known for being personable, having strong organizational skills and being comfortable working with all levels of staff. Expertise in communications in the areas of social justice, health equity, inclusion and underserved communities and populations. Passionate about helping people and have made this my life focus.

Administrative management & office coordination Scheduling & meeting coordination

Customer service & advocacy Proven leadership

Data entry, analysis & reporting Financial accounting

MS Office Suite, GoogleDocs Zoom & Teams remote meetings

EDUCATION & CERTIFICATIONS

University of Massachusetts Lowell

Master’s in Public Administration – Human Services GPA: 3.4 Sept. 2020

Conflict Resolution Certificate GPA: 4.0 Sept. 2020

Graduate Certificate, Health Care Management GPA: 3.4 May 2013

EXPERIENCE

Vinfen Corporation, Cambridge, MA 01/2022 – present

Executive Assistant to Senior Vice President of Developmental Services Division

Coordinate Senior VP’s calendar in outlook, rescheduling as needed and communicating with all invitees to ensure seamless meetings and events.

Provide customer service both in person and over the phone, sharing information about our program.

Set-up and coordinate invitations and responses for virtual meetings using Zoom and Teams.

Manage databases by entering new information and updating contact information.

Ensure a more effective and efficient system for shared electronic files by reorganizing, editing, adding and deleting documents and files within SharePoint.

Provide additional administrative support including attending meetings, preparing meeting minutes, updating Excel mailing lists, and creating and updating organizational charts using Visio.

Collaborate with Accounts Payable department, reconciling business credit card receipts and preparing expense reports.

Assist other departments and committees with administrative support including working with the Quality and Compliance Department on special projects.

Cambridge Housing Authority (CHA), Cambridge, MA 12/2014 – 08/2021

Tenant Coordinator Roosevelt Towers and Putnam School (06/2019 – 08/2021)

Assisted Senior Housing Managers in day-to-day operations of affordable/low- income housing complexes.

Provided excellent customer service and assisted management with resident complaints using conflict resolution strategies and by educating residents about CHA policies and procedures.

Maintained calendar for resident events.

Created and closed facility work orders.

Responded to telephone inquiries in a timely manner using tact and diplomacy.

Multitasked and prioritized workload in a fast-paced environment.

Drafted memos and flyers for distribution to residents.

Assisted in ordering office supplies and monitoring inventory.

Assisted contractors on the property.

Manager’s Aide Millers River Apartments (01/2016 – 07/2016)

Assisted Senior Housing Manager by performing rent re-certification and assisting with annual unit inspections.

Managed all clerical functions and procedures including answering phones, typing, filing, purchasing and preparation of reports, memorandums, and other correspondence.

Tenant Coordinator Corcoran Park and Lincoln Way Apartments (12/2014 – 1/2016)

Assisted Senior Property Managers with day-to-day administrative operations at various CHA locations throughout Cambridge.

Discreetly managed confidential tenant files and maintained a filing system for vendors, contractors, and maintenance staffs' work orders.

Answered, screened and handled oftentimes, irate callers with professionalism and tact while using conflict management techniques to resolve issues peacefully and to customer satisfaction.

Followed-up and followed through with all necessary requests, while navigating relationships with Senior Property Managers and tenants.

Greeted and directed tenants, contractors and clients to appropriate staff person and provided technical assistance.

Responsible for opening and closing community rooms on premises for meetings, etc.

ACE Employment Unlimited Corp., Boston, MA March 2011 - December 2014

Performed temporary administrative assignments throughout the greater Boston area.

Receptionist/Office Assistant Victory Programs Administrative Building

Managed overall daily functions of front desk reception area.

Screened telephone inquiries and provided concierge/front door security.

Managed office supplies needed for 17 shelters and recovery homes throughout the Boston Area including the main Administrative Office.

Interacted and assisted executive level administrators and directors, shelter housing managers, clients, and vendors.

Office Assistant ABCD (Action for Boston Community Development)

Assisted the Purchasing Department in overall administrative operations, including creating, processing, and tracking purchase orders, filing, answering telephone inquiries, managing mail.

Receptionist Hildebrand Self-Help Family Shelter

Provided receptionist/greeter services with light office duties to include answering telephone, greet clients, fax, and copy documents.

Commonwealth of MA, Department of Transitional Assistance (DTA), Boston, MA 09/2008 – 02/2009

Food Stamps Benefits Manager

Managed and administered a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Interpreted intricate and challenging program policies and procedures and applied to daily work functions.

Managed workflow and provided project management.

Managed and reviewed documents for clients to ensure accuracy and timely updates.

Conducted face-to-face interviews and communicated heavily with clients via telephone, fax, e-mail, and postal delivery for annual and semi-annual re-evaluations in an extremely fast paced environment.

WellPoint (Blue Cross Blue Shield GA), Columbus, GA 03/2000 – 09/2007

Customer Care Benefits Associate I, II

Effectively managed a high-volume of inbound and outbound customer calls.

Verified and interpreted complex member health care benefits for providers, hospitals, and members.

Documented, researched, and diffused customer situations, communicating calmly, courteously and in a professional manner.

Resolved service, pricing, and technical problems for members by asking clear and specific questions to resolve their issues.

Mastery of customer service management systems.

Initiated operations improvements to improve overall call center productivity.

Met and exceeded service quality standards every evaluation review period.

Commonwealth of MA, UMASS Lowell, Toxics Use Reduction Institute, (T.U.R.I.), Lowell, MA 06/1994 – 09/1999

Interim Director, T.U.R.N. Community Grants Administrator (09/1998 – 09/1999)

Executive Administrative Assistant (01/1996 – 09/1997)

Environmental Justice Coordinator (06/ 1994 – 01/1995)

Assisted in developing departmental goals, objectives, and standards of performance, policies, and procedures.

Managed and coordinated successful completion of grants program.

Assistant to the Associate Director of Administration in management and administration of day-to-day operations.

Supervised grant budgets and monitored program objectives and milestones to successful completion.

Facilitated meetings, organized schedules, prepared materials for senior level management and other stakeholders.

Created and managed vendor contracts and supervised work deliverables.

Assisted in planning and handled all logistics for a three-day, environmental justice summit.

Worked with University staff and various departments, students, and other constituents to ensure effective, efficient operation of office.

Assisted staff in all hiring paperwork including writing job descriptions, advertising of positions.

Coordinated all efforts with the university's human resource office, affirmative action office, and international student department.

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