Stacy Bledsoe

Phone Number 623-***-****

Email adz3b6@r.postjobfree.com

Address Phoenix, AZ 85022

SKILLS

EXPERIENCE

Paycheck Protection Program Loan Specialist

TTEC ( Square Capital), Phoenix, AZ Feb 2021 - Dec 2022 Customer Service Representative

Volt Workforce Solutions ( ChargePoint), Phoenix, AZ Jul 2020 - Oct 2020 Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

• Calm and Professional Under Pressure • Understanding Customer Needs

• Verbal, Written, Documentation and Recordkeeping • Time Management

• Problem Solving,strong attention to detail • Charting Expertise

• Completing Insurance Forms • EMR Systems

• Patient Assessments

Complied with compliance and security policies and procedures to keep data as safe . Handled customer questions about Payroll Protection Program Loan and Loan Forgiveness application process.

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• Followed SBA Guidelines as well as Square Capital Security Compliance.

• Maintained strict confidentiality with Personal and all customer related information. Researched issues through identification of similar past calls and getting appropriate information that merchant needs .

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• Documented and detailed calls and complaints using call center's CRM database. Answered phone with friendly greeting with large volume of customers every day with positive attitude and focus on customer satisfaction.

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Achieved high satisfaction rating through proactive one-call resolutions of Merchants Questions and through Quality Assurance .

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• Ensured compliance with all federal, state, and local laws governing lending practices.

• Maintained accurate records of loan files in accordance with company policy. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Provided primary customer support to external customers looking for assistance in charging their Electric vehicle and locating charging stations.

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• Answered constant flow of customer calls with minimal wait times. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions in starting and stopping charging sessions, troubleshooting .

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• Exceeded call monitoring expectations through accurate reporting and processing. Customer Service Agent

Valor Global ( HULU ), Phoenix, AZ Aug 2019 - May 2020 Lead Customer Service Specialist

Best Western Corporate, Phoenix, AZ Aug 2017 - May 2019 Medical Assistant

Valley Heart Associates, Chandler, AZ Feb 2011 - Jan 2013

• Handled roughly 60 calls daily, with efficiency

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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• Updated and maintained database with accurate customer information and timely data entry. Entered customer interaction details in sales system to track requests, document problems and record solutions offered.Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Maintained accurate and current customer account data with manual forms processing and digital information updates.Assisted with account set up, cancellations, changes to subscriptions, upselling services and recommendations .Recommended products to customers and suggested other options if preferred.Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneouslyResolved over 80to 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

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Reviewed associate performance each week to identify training needs, through Quality Assurance and coaching.

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Helped operators handle incoming calls and managed escalated needs with targeted resolutions, addressing customer concerns, demonstrating empathy and resolving problems swiftly,Quickly and accurately.

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Answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

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Maintained up-to-date knowledge of products and services offered by the company, enabling effective communication with customers.

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Ensured adherence to corporate regulations regarding data privacy policy when handling confidential information.

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• Provided customer service support to internal and external customers.

• Maintained accurate records of customer interactions and transactions using CRM software.

• Supported physicians in examinations, procedures, and diagnostic tests.

• Triaged patients and performed vital checks for patient flow facilitation.

• Documented medical data in patient charts, facilitating accurate records.

• Performed EKG testing under the direction of a cardiologist or other specialist.

• Assisted in medical record keeping and filing, including patient registration and scheduling appointments. Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.

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Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.

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• Obtained patient medical histories for inclusion in records.

• Performed patient intake and assisted in patient care procedures.

• Cleaned treatment rooms and medical instruments, complying with infection control standards.

• Scheduled appointments and maintained patient records. EDUCATION

Medical Assistant in Clinical Medical Assisting

Lamson College, Tempe Jan 2010

REFERENCES

References available upon request

Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.

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• Conducted pre-authorizations and referrals to meet third-party insurer requirements. Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.

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• Worked interdependently with other professionals to provide quality health care to patients. Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.

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