M. Dolores Garcia

La Habra, CA

562-***-**** adz3ax@r.postjobfree.com

Manager Network Services

Dynamic and accomplished Manager Network Services with +20 years, experience across a wide range of Technical and Business functions. Proven track record in leading and delivering improved outcomes related to technical networks across wireless and wireline product categories. Work effectively in fast-paced and complex environments. Strengths in collaboration, troubleshooting, communication, organization, and time management.

Professional Experience

AT&T

Manager Network Services, Los Angeles, CA 2022 to Present

• Lead team of network technicians in maintaining quality network operation and resolving outages efficiently.

• Assure customer outages addressed in 65-minute window.

• Reduced excess spares in PIM by 92% – Plug-in Network Equipment Asset Inventory tracking.

• Successfully cut overtime in South Cities and maintained at under 1%.

• Oversee/review work order close out narratives, key metric reports, time entries.

• Proactively identify potential issues and missed customer/services opportunities.

• Handle employee grievances consistent with the collective bargaining agreement.

• Identify and remove roadblocks for safe and efficient performance by employees.

• Conduct in-field safety and quality inspections to ensure EH&S requirements met.

• Act as single point of contact for virtually all customer escalations. MSC/RNOC Technician, Los Angeles, CA 2019 to 2021

• Maintained and managed the AIC/DC Cloud Network including assisting in assignment distribution and serving as back-up Point of Contact for management, while providing team support on project questions and troubleshooting.

• Assisted AIC/Tier 2 with network faults, to test, isolate and repair.

• Test and turn-up of Servers and test, turn-up and troubleshoot Single Mode, Multi- Mode and MPO Fibers.

• Hardware replacement of Servers, Power Supplies, Fans and Drives.

• Trouble ticket investigation and resolution.

Lead Switch Technician, Commerce, CA 2010 to 2019

• Maintained and managed the Telephony Switching Network to ensure operational excellence. This included monitoring of system upgrades, and turn-ups. Supported the broader Switch team in day-to-day activities, served as back-up Point-of Contact for management, and Assisted Engineering as needed. M. Dolores Garcia, Resume – Page 2-562-***-**** adz3ax@r.postjobfree.com

• Assist Engineering (RF, Design among others) with network faults, to test, isolate and repair.

• Test, turn-up of DS3/DS1/DS0 and troubleshoot to the DS1/DS0 level & End-to- end testing.

• Hardware and Software system upgrades.

• Ensure Data integrity.

• Trouble ticket investigation and resolution.

• Test and turn-up of CSU/DSU and Routers.

• Change Request creation for Switch District 2/LA.

• Vendor management.

Technical Skills & Expertise

• Team Managed: 11 Direct

• Computer system Maintenance and Management.

• Switch Experience: Ericsson TDMA CMS8800, GSM & UMTS; Lucent 5ESS and DACS II & IV; Nortel GSM, DMS500 & XA-Core; Nokia.

• Trouble shoot/analyze repair calls including Wireless Communications, DSL, Hi-Cap circuits, P.O.T.S, and Voice Mail.

• Initiate/Escalate trouble tickets with service Carriers for facilities and Vendors, including dispatch and testing.

• Other Systems experience: Tellabs, Lucent DACS, OCTEL, Sonus, Remedy, Citrix.

• Hardware and Software Maintenance.

• Knowledge of DSL, C+, DOS, UNIX and AS400.

Education

B.S. in Telecommunications Management - DeVry Institute of Technology, So. CA. Languages

English and Spanish

Honors & Awards

The President’s Volunteer Service Award

Community Engagement

2010-2023 AT&T Employee Group Member: HACEMOS, Women of AT&T, Ability, and InspirAsian

2007–2013: OPTIONS State Preschool Parent Advisor/Volunteer 2000–2001: St. Pius X-Matthias High School METAS Mentor Program Volunteer

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