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Human Resources Customer Service

Location:
Fort Lauderdale, FL
Posted:
October 01, 2023

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Resume:

KAMRAN ZABIHI

P.O. BOX ******

MIAMI, FLORIDA ***16

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

Dear Employer:

Successful organizations need professionals with track records of integrity, innovation, and excellence.

Based on my skills and superior quality in covering all aspects of management services with corporations and institutions to help them with capital improvement and earn higher profitability through my guidance towards efficiency and smart management, I am confident that I would be a great addition to your team.

My resume that highlights my ability/ knowledge/ expertise in several areas in the hospitality industry, project management and sales/ marketing areas, all of which would be invaluable assets to any organizations. I was able to (succeed, save time, increase sales, training staffs, increase productivity, integrity, service orientation, communication, controlling overhead cost up to20-30% or more, passion, team builder, hands on, development orientation as well as great customers and client’s satisfactions). And comply with federal, state, and regulatory guidelines.

I am excited a bout the opportunity and the ability to help your company SUCCEED.

I am able to travel and willing to relocate, if necessary. I place no restrictions on my work schedule for a job that excites me.

Thank you in advance for your time. Please do not hesitate to contact me if you have any questions.

I would appreciate the opportunity to review my qualifications in more detail and I look forward to hear from you soon.

Very truly yours,

Kamran Zabihi

Position Applied for:

KAMRAN ZABIHI

P.O. BOX 160745

MIAMI, FLORIDA 33116

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

PROFESSIONAL

STRENGTHS:

* Integrity: Possessing and adhering to high moral principles and professional standards.

* Superior Services: Holding all actions against my general standard of excellence.

* Communication/Influence: Employing excellent listening of client,

Customers, team member thus demonstrating accurate communication

With the ability to motivate and influence where appropriate.

* Expertise: Providing momentum towards the successful operational standards that exceed expectations.

* Effective Cost Control: Managing costs within budgetary plan that is ample enough to complete the goals while cost effective.

* Systematization: Efficiently outlining team priorities and tasks.

* Confidence/Determination: Eagerness to accomplish goals and contagious excitement and certainty surrounding the business.

* Interdependence: Connecting with customers, clients and team members and promoting involvement trough effective communication strategies and activities.

* Assertive/ Direct: Confidently approaching situations and my clients, customers and team members.

* Cooperation: Encouraging strategies that bring people to work cohesively.

* Participation: Getting involved in the actual orchestration of a project or goal.

* Promotion Orientation: Adhering to the philosophy of continued progress as the ultimate goal.

EDUCATION: • Professional education in Business Administration, Operational Research, and Hospitality Management.

• Dietary Management Certification and CPFM.

KAMRAN ZABIHI

P.O. BOX 160745

MIAMI, FLORIDA 33116

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

WORK

EXPERIENCE: Consultative Management Services, LLC. - Present

Responsibilities:

Administration and consulting advisor of dietary, housekeeping, laundry, customer & client relations, contract binds, profit and loss, human resources, safety and loss control, planning menu, special events for hospitality and buildings management. Established plan budget, payroll, staffing plans and inventory system, managing maintenance of building and ground, capital improvement with outstanding leadership, management skills and ability to resolve conflict required.

Accomplishments:

Make the business had better succeed and more profitable by:

Save time, increase sales, training staffs, increasing productivity, increasing capital improvement, as well as customers and client’s satisfactions. Comply with federal, state and regulatory guidelines.

• Holiday Inn, Vail, Colorado - Consulting Manager

• Art Burns Executive Club, Miami, Florida - Corporate Liaison

• Hospitals, Assisted Living & Retirement Facilities, Nursing Homes

• Hotel, Restaurant, Commercial & Residential Buildings

• Other institutional Settings

KAMRAN ZABIHI

P.O. BOX 160745

MIAMI, FLORIDA 33116

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

WORK

EXPERIENCE: Treasure Isle Care Center, 2010-2015

Responsibilities:

. Managed nursing home dietary with 175 beds

•Client relations, patient satisfaction, and customer service

• Profit and Loss

• Human Resources, Employee Development, and Payroll

• Purchasing and Inventory Control

• Safety and Loss Control (Infection, Accident Prevention, Sanitation, MSDS, Personal Habits, and Food Handling)

• Ensuring fulfillment of Dietary and Nutritional Requirements, Therapeutic Diets, Preparation, Portion Control, and Menu Planning

• Catering and Special Events

• Compliance with Federal and State Regulations

• Managing a budget

Accomplishments:

Make the facility had better succeed and more profitable by:

Save time, increase profits, training staffs, increasing productivity, increasing capital improvement, as well as customers and client’s satisfactions. Comply with federal, state and regulatory guidelines.

KAMRAN ZABIHI

P.O. BOX 160745

MIAMI, FLORIDA 33116

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

Regional Director of Food and Nutrition, 2002 - 2004

Harbor Healthcare Consultants, LLC

Responsibilities:

• Managed 11 nursing homes with 100 - 300 beds in the State of Florida.

• Instituted policies, protocols and practices for clients’ Skilled Nursing Facilities.

• Client relations, patient satisfaction, and customer service

• Profit and Loss, Finance, and Accounting

• Human Resources, Employee Development, and Payroll Administration

• Retailing, Purchasing, and Inventory Control

• Safety and Loss Control (Infection, Accident Prevention, Sanitation, MSDS, Personal Habits, and Food Handling)

• Ensuring fulfillment of Dietary and Nutritional Requirements, Preparation, Portion Control, and Menu Planning

• Catering and Special Events

• Housekeeping and Laundry

• Compliance with Federal and State Regulations

• Managing an efficient, cost controlled budget

Accomplishments:

• Responsible for almost 95 employees company-wide

• Successfully managed Dietary Departments, Housekeeping Department and Laundry Department making sure they ran efficiently, effectively and consistently under budget

KAMRAN ZABIHI

P.O. BOX 160745

MIAMI, FLORIDA 33116

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

Director of Food and Nutritional Services, 1999 - 2002

Morrison Management Specialists Contractor

Managed accounts for one of the leading providers of food and nutrition services to hospitals and healthcare facilities in the nation. Facilities Rang from 100 to 1,000 beds.

Responsibilities:

• Client relations, patient satisfaction, and customer service

• Profit and Loss, Finance, and Accounting

• Human Resources, Employee Development, and Payroll Administration

• Retailing, Purchasing, and Inventory Control

• Safety and Loss Control (Infection, Accident Prevention, Sanitation, MSDS, Personal Habits, and Food Handling)

• Ensuring fulfillment of Dietary and Nutritional Requirements, Preparation, Portion Control, and Menu Planning

• Catering and Special Events

• Compliance with Federal and State Regulations

• Managing a budget of $1,000,000 to $10,000,000 per year

Accomplishments:

• Established client relations within a team network to promote greater public relations

• Assisted in opening new nine Morrison accounts throughout the nation

• Developed standards for the Dietary Department in compliance with Joint Commission for Accreditation of Healthcare Organizations (JCHO)

• Developed a computerized weekly selection menu system

• Established budget, payroll, finance, and inventory systems

• Increased revenue for hospital cafeteria

KAMRAN ZABIHI

P.O. BOX 160745

MIAMI, FLORIDA 33116

TELEPHONE: 305-***-**** • CELL PHONE: 786-***-****

adz3ap@r.postjobfree.com

Director of Operations, 1979 - 1998

The Sunrise Club, Miami, Florida

Opening and closing the first 17-acre, 168 condominiums, and independent adult congregate living facility in Miami.

Responsibilities:

• Property and Operations Administration

• Human Resources, Employee Development, and Payroll Administration

• Marketing, public relations, leasing and sales

• Hospitality growth, customer service and occupancy rate

• Finance (Forecasting, Budget Implementation, Purchasing, Expense Reports, Fee Scheduling, and Accounting Liaison)

• Compliance with Federal and State regulations

• Promoted business by inviting doctors, hospital personnel, social workers, Chamber of Commerce members, Greater Miami Convention and Visitors Bureau, Hadassah Women’s Group, Jewish Community Center members, and other community groups

• Planning social, recreational, and travel activities

• Maintained mechanical, electrical, plumbing and physical property requirements, landscaping, heating/cooling systems, boiler, elevators, daily – even during the Hurricane Andrew disaster

• Dealt with contractors for repairs and remodeling

• Directed transportation services/maintenance, security staff, and housekeeping

• Directed the restaurant, kitchen, and dining area

• Planned menu ensuring fulfillment of dietary and nutritional requirements

• Controlled supplies for the Hurricane Andrew disaster relief

• Monitoring food and beverage cost, quality, portion, and safety controls

Accomplishments:

• Served as liaison implementing positive public relations between families, visitors, and clients

• Increased occupancy rates by consistently maintaining 98% to 99% occupancy all years

• Effective Profit and Loss and Marketing programs

• Consistently passed all governmental regulatory agency inspections

• Maintained building and landscaping in excellent condition

• Ensuring fulfillment of Dietary and Nutritional Requirements, Preparation, Portion Control, and Menu Planning



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