Customer Service Long Term

Professional Summary

Skills

Work History

MUHAMMAD FAROOQ

** **** *** ******, *********, NY 11772 (H) 631-***-**** (C) 631-***-**** adz3al@r.postjobfree.com 17 years in public services with honesty& integrity. Exceptional communication skills

SPEAK READ AND WRIGHT ENGLISH

URDU,PUNJABI,

HINDICOO,KASHMIRI,SRAAKEE

Speak HINDI,PUNJABI (GUR MUKHI)

READ AND WRIGHT ARIBIC, PERSIAN,PASHTO

Strong client relations

Floor set design expertise

Exceptional customer service

Cash register operations

Opening and closing procedures

Inventory management

Shipment processing

Excellent people skills

Safety-conscious

Purchasing

Defensive driver training

Trip planning

Media relations

Event planning

Community outreach

Talented public speaker

Strong written and verbal communication skills

Quick learner

Personable and friendly

Property insurance

Talented salesperson

Life and health insurance products

Driven

owner 04/2000 to 10/2010

BAGEL ZONE – 1016 Waverly ave Holtsville ny 11742

Greeted customers entering the store to ascertain what each customer wanted or needed. Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Contributed to annual store sales of $750000 per year. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Education

Certifications

Maintained cleanliness and presentation of stock room and production floor. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment. Routinely answered customer questions regarding merchandise and pricing. Communicated all store initiatives and promotions to customers to generate return business. Recommended alternative items if product was out of stock. INDEPENDENT OWNER OPERATOR CHAUFFEUR 10/2010 to Current INTA-BORO TWO WAY RADIO – 88-19 101 AVENUE OZONE PARK NY 11416 Established long-term customer relationships through prompt and courteous service. Picked products for specific routes according to pick sheets. Picked up incoming stock and delivered materials to designated locations. Meet and greet the costumer in beast possible way. High School Diploma: 1990

home schooling - FAISALABAD PUNJAB PAKISTAN

CERTIFIED NEW YORK STATE PROPERTY AND CASUALTY

INSURANCE BROKER

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