SAFEYA WOOLCOCK

Ypsilanti, MI adz3aa@r.postjobfree.com 860-***-****

https://www.linkedin.com/in/safeya-woolcock-954195263

EDUCATION

EASTERN MICHIGAN UNIVERSITY — Ypsilanti, MI GPA: 3.84/4.0

Major- Bachelor of Business Administration in Economics Expected Graduation Date: April 2025

Dean’s List Fall 2021, Spring 2022, Fall 2022, Spring 2023

EXPERIENCE

Supervisor at the Eastern Commons August 2023 - Current

Oversee daily operations, coordinate staff needs, assign tasks for 15+ employees, and handle escalated customer issues ensuring customer satisfaction and loyalty.

Manage a cross-functional team of 4-10 individuals increasing business efficiency by 10%

Collaborate with a dynamic team of colleagues to efficiently manage high-volume rushes, demonstrating excellent teamwork and adaptability in fast-paced environments.

Trained 10+ new and existing employees in customer relationship management and food safety management, resulting in improved team performance and improved service quality.

Campus Manager at Fresh Prints August 2023 - Current

Develop persuasive sales pitches by effectively communicating with clients, leading to a 40% conversion rate improvement, and achieving a high success rate in closing deals and, consistently surpassing sales targets.

Demonstrate exceptional communication skills in reaching out to potential customers, resulting in a 20% increase in lead response rates.

Develop and execute innovative marketing strategies that effectively showcase our products and services to a broader audience, resulting in a 20% increase in lead generation.

Demonstrate exceptional adaptability and robust time management skills, expertly balancing multiple responsibilities seamlessly and consistently meeting performance goals, resulting in a 15% improvement in overall team efficiency.

The Hartford Early Immersion Program June 21-23, 2023

Engaged in workshops and networking activities, gaining practical skills and industry insights.

Collaborated with a diverse group of high-achieving students in a challenging case study, applying analytical and problem-solving skills to develop innovative solutions while expanding professional network.

HONORS AND AWARDS

Recipient of the 4WARD scholarship, based on academic performance May 2021

Recipient of the Mac Mid-American Commissioner’s Award September 2023

EXTRA-CURRICULAR ACTIVITIES

Member of the Track and Field team August 2021 - Current

Maintained a 3.84 GPA while dedicating 12 hours a week to practices demonstrating strong time management and multitasking skills.

SKILLS

Technical: Mini-tab, Microsoft Office, Ezy Pascal

Language: English, Spanish (Intermediate)