Human Resources Quality Assurance

Christine M. Jehn

University Place, Washington 410-***-**** adz3a0@r.postjobfree.com www.linkedin.com/in/christine-jehn

Service-oriented Bachelor of Human Resources Student with 14 years of proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage training, education, and various experiences to take on new professional challenges.

Professional Experience

Dansons Inc. Fife, WA

Assistant DC Manager February 2022 - Present

●Manage teams of employees across 5 departments to confirm all operations run smoothly

●Utilize conflict resolution and resolution coaching techniques to resolve disputes between staff and customers

●Uphold positive working environment using proactive management techniques

●Evaluate revenue, expenditures, and payroll to determine profitability and initiate corrective action where needed

●Collaborate with regional directors to determine needs and create plans to achieve goals

●Train 16 new employees on company policies and procedures as well as mentor underperforming employees

●Successfully established and set 6 inventory processes for company from scratch

Dansons Inc. Fife, WA

QA Inventory Lead January 2019 - February 2022

●Oversaw quality assurance team, delegating tasks, and providing direction, feedback, and accountability to 4 members to guarantee quality standards met

●Established formal QA processes while examining all aspects of QA such as best practices for multiple distribution centers.

●Resolved technical issues with troubleshooting of new products or processes, identifying and reporting problems to management

●Developed and supplied instruction on testing methodologies for 16 new hires, as well as for existing employees

●Led numerous projects including consolidating and moving products from multiple warehouses, and condensing 2 warehouses into 1, while scoring 100 % on audits

●Reduced complaints from customers through proper inventory rotation and accurate communication

Administrative/Distribution Coordinator Terra Staffing Group January 2016 - December 2018

●Served a key role in the receipt and processing of inventory, ensuring high levels of efficiency daily

●Created and maintained strong customer relationships while coordinating shipping functions

●Served as a key player throughout execution of warehouse functions, supporting all aspects of operations

●Demonstrated time management skills, prioritizing organization and retrieval of incoming stock

●Accomplished numerous projects, thriving within deadline-driven environments with tact and ease

●Rapidly gained expertise in four multi-faceted warehouse management systems, displaying extensive willingness to learn throughout tenure

Johns Hopkins Medicine Simulation Center Baltimore, MD

Standardized Patient February 2008 - December 2015

●Presented case information. as elicited by students during simulated interactive patient history

●Supplied educationally constructive verbal feedback within structured format, as appropriate to position

●Maintained confidentiality of information related to cases, student behaviors, and feedback evaluations

●Assisted roughly 300 students in developing communication and clinical skills in addition to working through difficult emotional situations in safe environment

John Robert Powers Baltimore, MD

Acting/Life Coach May 2009 - November 2012

●Served as life coach, assisting individuals in achieving personal and professional goals

●Aided 25 actors in overcoming mental blocks and improving performance on stage and screen

●Connected clients with available resources to enhance plan success

Core Competencies

Policy & Procedure Development, Training & Mentoring, File & Records Management, Staff Management, Performance Management, Effective Planning, Team Player, Business Administration, Procedures Implementation, Project Management, Microsoft Office

Education 92 Credits towards Bachelor’s in Human Resource Management, Capella University, 4.0 GPA, Estimated Graduation March 2024

78 Credits towards Bachelors in Theatre with Minor in Communications, Towson University

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