Administrative Assistant Customer Service
Resume:
SHAMIKA MCINNIS
Address *** ***** ****** #*** ****, SC 29525
Contact 843-***-**** ************@*****.***
PROFESSIONAL PROFILE
Well-rounded professional able to serve as initial and ongoing point of contact to deliver high quality customer service. Communicate effectively to build and maintain positive relationships. Act in a highly professional manner and demonstrate commitment to the mission and values of the company.
Well-organized, able to manage time and priorities in multi-task environments.
Able to prioritize workload and perform in fast-paced, high demand environments.
Work well in team-based environments with emphasis on quality, performance, and accountability.
Communication Platforms – Zoom and Skype.
Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 25 WPM.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023
Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate
Program content develops skills necessary to perform medical office reception, scheduling, medical administrative procedures, billing clerk, patient service representative, and medical records clerk duties. Coursework equips students with knowledge of medical transcription, patient file and record maintenance, basic billing and coding procedures, ethics, customer service, and HIPAA compliance regulations.
PROFESSIONAL EXPERIENCE
Perdue Farms – Clio, SC 07/2021 – Present
Plant Production / Line Worker
Operate machinery in a safe and efficient manner and in accordance with company procedures.
Inspect finished products for quality and adherence to specifications.
Meet production goals and deadlines to maintain schedule and communicate effectively with team members.
Observe and maintain compliance with PPE requirements.
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