Michelle Galvan

708-***-**** adz37i@r.postjobfree.com

**** ***** ********* ****** *******, Illinois 60609 Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently, and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent. Thrive in deadline-driven environments. Excellent team-building skills.

Skills Summary

● Proficiency with Microsoft Office

● Strong Problem Solving

● Excellent Written and Verbal

Communication

● Scheduling and Coordination

Experience

● Internet and Social Media Savvy

● Report Preparation Experience

● Excellent Customer Service and

Solutions

● Team Building and Collaboration

Professional Experience

Perfect Home Services (Previously Reeder), Aurora, IL February 2019-Present Client Care Representative

● Booking HVAC appointments.

● Booking audit appointments for the entire company. MedPro, Joliet, IL January 2011-August 2018

Operator October 2007-April 2008

● Answered incoming calls for a hospital network of over 800 providers.

● Maintained detailed records for doctors and nurses for file management.

● Provided patients with doctor’s feedback with courteous and professional customer service. Lind-Waldock, Lind Plus Division, Chicago, IL

Assistant to Director of Operations March 2008-June 2010

● Monitoring trade accounts

● Create reports of daily trades

MF Global (Previously Mann Financial and Refco Securities), December 1988-October 2007 Chicago, IL

● Managed records and reconciliation.

● Fielded calls (averaged in the hundreds daily) for recording and distributing futures and options accurately.

● Catalogued and maintained a database (in the hundreds) of working client orders to placed daily on the market.

● Delivered time sensitive futures and options orders to respective open outcry markets.

● Examined broker filled orders for discrepancies and endorsed them for processing.

● Operated in a high stress, fast paced environment to successfully complete transactions in financial and grain markets.

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