Summary

Customer Service Representative with two years of experience in the technology and retail industries. Proven expert at helping customers by finding creative solutions. Known for being organized multi-tasker, strong team player, able to self- motivate, prioritize, and effectively work to complete many tasks calmly under pressure. Aspiring customer service specialist possessing a high school diploma. Strong communication and interpersonal skills with a focus on active listening and emotional intelligence. Passionate about helping people by finding creative and fast solutions. Lastly, 3 years of experience as a Forklift Operator is now looking to obtain a position where I can use my knowledge and work ethics so that I may thrive along with the company.

Skills

Customer service, Communication skills, Computer skills, Basic math, Cashiering, Sales, Writing skills, Cash handling, Microsoft excel, Inventory control, Organizational skills, Leadership, Time Management, Food service, Microsoft office, Restaurant experience, Detailing Experience, Problem Resolution, 70wpm, Detailed Orientated, Load & Unload, Loader Operation, Cleaning Experience, Sanitation, Data Analysis Skills, Data Warehouse, Data Entry, Excel, Safety Compliance Experience

Home Depot McDonough, GA

Forklift Operator 05/2021 - 07/2023

Pick, pack, check, and load products accurately on/off trailers and to/from designated areas of facility. Move materials around facility using forklift, pallet jack, pallets, and crates. Stack loads in correct storage bays, folkeiung inventory control instructions. Complete forms and handle documentation.

Inspect machinery to determine need for repairs, and ensure saftey by perfoming regular maintenance. Maintain accurate production records and reports of issues. QuikTrip Stockbridge, GA

Clerk/Cashier 04/2020 - 07/2023

Manage transactions with customers using cash registers. Scan hoods and ensuring pricing is good

Collet payments whether cash or credit

Issuing receipts, refunds, or change or tickets

Redeem stamps or coupons

Cross sell products or introduce new ones

Resolve customer complaints, guide them and provide relevant information Greet Customers when leaving or entering the store Maintain clean and tidy checkout areas

Track transactions on balance sheets and report any discrepancies Bag, box or gift wrap packages

Handle merchandise return and exchanges

Dell Technologies McDonough, GA

Customer Service Representative 02/2017 - 12/2019 Assists customers in determining problems, and provides resolutions on technical and service problems. Responsible for customer satisfaction through effective handling of customer problems. Education

Woodland Highschool Stockbridge Ga 30281

General Studies 05/2016

Volunteered on a monthly basis to prepare meals at the local Salvation Army Graduated with 3.7+ GPA A + B Honor Roll

Brionna Dean

404-***-**** adz36z@r.postjobfree.com 1834 N 17th St