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MAURICE ISAAC CHIKAPA

P.O BOX B***, Lilongwe, Malawi. Phone +265-***-***-***/+265-***-**-***. Email: adz36t@r.postjobfree.com SUMMARY

Result-oriented strategic business Manager with 30 years of leading inspired and dedicated multidiscipline teams involved in business operations, Marketing, Project Management, Procurement Management, Finance and Office Administration. An accomplished development expert endowed with excellent organisation skills, capacity development, resource mobilisation, stakeholder engagement, Qualitative Research, monitoring and evaluation and. An excellent negotiator with good interpersonal and communication skills. A trainer, coach, and mentor has carried out successful capacity development in community development, Procurement Management, Airline Management, Office and Hospital Administration, Finance, corporate business management. Excellent ICT skills, including Microsoft (MS) Office packages such as Word, Excel, PowerPoint, Outlook and Access. WORK EXPERIENCE

Sales and Adminstratice Manager - Full Time

Castles and Weathers Ltd. Lilongwe, Malawi November 2021– Present

Responsible for customer relations, Sales and Marketing and Office Administration Management following specific tasks:

Real Estate Management

Flighting and monitoring of company adverts on Billboards, TV, Radio, News Papers and Social Media

Seeking new business oppotunitties

Growing sales by maintain current clients

Managing and maintenance of all corporate buildings and houses

Preparation of Payroll for Staff

Timely submission of PAYE and VAT to Malawi Revenue Authority Sales and Marketing Director - Contract

Platinum Solutions Ltd. Lilongwe, Malawi November 2021 – August 2022

Responsible for customer relations, Sales and Marketing following specific tasks:

Seeking new business oppotunitties

Growing sales by maintain current clients

Preparation of Tender Documents for submission

Develop Reserch proposals and managing all research activities 2

Managing all corporate promotional materials requirements from designing stage to production

Develoing and managing all budget to ensure smooth operation of the company Hospital/Program Administrator – Full Time

Pakachere Institute of Health and Development Communication/Soul City Institite of Health Johannesburg, RSA &, Blantyre. Mw.

Mar2008– Oct

2021

Responsible for Adminstration of 13 Clinics and Pakachere IHDC Head Office, Procurement, donor management, human resources management, budget control, capacity development, operations management, branding,. Specific tasks include:

Manage Procument of equipment and supplies and contract management with all suppliers

Organising various Hospital Services

Overseeing Hospital Developments

Hospital Finance Management

Maintain hospital documentation and Data

Monitoring Stocks Levels

Hospital Staff Management

Ensuring Compliance with Malawi Medical Council of Malawi, Ministry of Health and donors

Assist with recruitment and training of staff

Serve as a liaison between government boards, health care staff and Department Managers

Cordination of Staff Schedulling

Preparing activity work plans, providing follow up support to field staff, management of supplies and reporting.

Conducting a situation analysis, including program development according to priority needs in the targeted communities, preparing results-based frameworks with a clear indication of monitoring indicators, monitoring responsibilities, and designing appropriate tools to achieve the required results.

Coordinating resource mobilisation activities such as fund-raising campaigns and engagement of corporate organisations to maximise local financing of program activities. Recruiting, training and mentoring volunteers to increase human resources for effective delivery of the program.

Promote professionalism, work ethics and compliance to respect diversity according to Pakachere IHDC/Soul City Institute of Health values. Ensuring staff adhere to standard procedures such as accountability for results, child protection, teamwork spirit, and fight against sexual abuse and gender-based violence.

3

Developing and coordinating results-based monitoring plans, ensuring effective implementation of activities and efficient use of resources. Conducting periodic reviews through self-assessments, budgetary reviews as well as end-of-project evaluations.

Liaising with donors on program implementation, including new funding opportunities, progress reporting including visibility issues, and linking the donors with the beneficiaries wherever necessary.

Managing program operations, ensuring cost-effective logistical arrangements, efficient financial expenditures, and compliance with the organisation and donor policies.

Preparing donor reports covering the status of activity implementation, financial expenditure reports, bottlenecks and update on risk management. Also responsible for publishing success stories for public awareness on how the program is making a difference in people's lives.

Organising stakeholder engagement to optimise program delivery through regular feedback, spot checks, addressing bottlenecks, and enforcement of organisation and donor policies.

Facilitating community-based training to impart community leaders and project management committees with skills for managing projects, organising communities, building ownership and developing sustainability plans.

Coaching and mentoring staff on different participatory approaches, work ethics and community liaison skills; emphasising techniques for building community ownership, accountability and sustainability.

Asset Management

Program Administrator - Full Time

Popupation Services International (PSI/Malawi), Blantyre. Mw. Nov2003– Feb 2008 Responsible office administration, procurement management, donor management, human resources management, budget control, capacity development, operations management, branding,. Specific tasks include:

Preparing activity work plans, providing follow up support to field staff, management of supplies and reporting.

Conducting a situation analysis, including program development according to priority needs in the targeted communities, preparing results-based frameworks with a clear indication of monitoring indicators, monitoring responsibilities, and designing appropriate tools to achieve the required results.

Coordinating resource mobilisation activities such as fund-raising campaigns and engagement of corporate organisations to maximise local financing of program activities. Recruiting, training and mentoring volunteers to increase human resources for effective delivery of the program.

Promote professionalism, work ethics and compliance to respect diversity according to PSI/Malawi Values values. Ensuring staff adhere to standard procedures such as accountability for results, child protection, teamwork spirit, and fight against sexual abuse and gender-based violence. 4

Developing and coordinating results-based monitoring plans, ensuring effective implementation of activities and efficient use of resources. Conducting periodic reviews through self-assessments, budgetary reviews as well as end-of-project evaluations.

Liaising with donors on program implementation, including new funding opportunities, progress reporting including visibility issues, and linking the donors with the beneficiaries wherever necessary.

Managing program operations, ensuring cost-effective logistical arrangements, efficient financial expenditures, and compliance with the organisation and donor policies.

Preparing donor reports covering the status of activity implementation, financial expenditure reports, bottlenecks and update on risk management. Also responsible for publishing success stories for public awareness on how the program is making a difference in people's lives.

Organising stakeholder engagement to optimise program delivery through regular feedback, spot checks, addressing bottlenecks, and enforcement of organisation and donor policies.

Facilitating community-based training to impart community leaders and project management committees with skills for managing projects, organising communities, building ownership and developing sustainability plans.

Coaching and mentoring staff on different participatory approaches, work ethics and community liaison skills; emphasising techniques for building community ownership, accountability and sustainability.

Manage Procument of equipment and supplies and contract management with all suppliers

Asset Management

Senior Travel Consultant - Full Time

South African Airways. Blantyre, Malawi Apr 2000– Apr 2002 Responsible for strategic leadership, customer relations, operations management and marketing through the following specific tasks:

Prepared daily sales records, including bank reconciliation and reporting the same to South African Airways Head Office in Johannesburg, South africa.

Supervised the tracking of ticketing queues, ensuring that the bookings and tickets have been issued with no errors for the smooth travel of the passenger.

Arranging meetings with potential corporate clients on new business opportunities, including making special arrangements for special offers.

Managed customer relations, including resolving passenger issues such as follow-ups on lost baggage, flight disruptions, rescheduling of passenger emergency travel and ticket changes; employed flexible customer service arrangements even after working hours and public holidays.

Assisted corporate clients with their travel requirements from making their bookings, processing visas for destination countries, booking hotels, arranging for car hire, processing travel insurance, and booking holiday excursions.

5

Managed the frequent flier program (Voyager), where the participating customers/travellers earned miles for a different use for being loyal to the airline.

Supervise and mentoring junior consultants in the reservations system and the handling of customers.

Maintained dialogue with travel agencies, tour operators, and hotels to maximise our complementarities in delivering a packaging range of services and products to our customers.

Kept track of the business environment such as economic trends, travels patterns, customer preferences, market competitions and other ongoing developments.

Orderling of flight meals

Airport Manager - Full Time

South African Airways. Blantyre, Malawi Apr 1999– Apr 2000 Responsible for strategic leadership, Airport Management, customer relations, operations management following specific tasks:

Airport Management, on time departure of aircrafts

Managed customer relations, including resolving passenger issues such as follow-ups on lost baggage, flight disruptions, rescheduling of passenger emergency travel and ticket changes; employed flexible customer service arrangements even after working hours and public holidays.

Ordering of flight meals

Customer Services and Ramp Supervisor - Full Time

Air Malawi Ltd. Blantyre, Malawi Dec 1992– Apr 1999 Responsible for Airport Management, customer relations, operations management following specific tasks:

Load Controller, Ramp Supervisor, Baggage Master for Presidential Charterd Aircrafts

Airport Management, on time departure of aircrafts

Check in passengers and meeting of arriving passengers

Ramp supervision, including loading and offloading of cargo and baggage from the aircratfs

Ordering of flight meals

Managed customer relations, including resolving passenger issues such as follow-ups on lost baggage, flight disruptions, rescheduling of passenger emergency travel and ticket changes; employed flexible customer service arrangements even after working hours and public holidays. PERSONAL DETAILS

Nationality: Malawian

Date of birth: 28th February 1972

Marital status: Married with three children.

LANGUAGE SKILLS

6

Description Writing Reading Speaking

English Excellent Excellent Excellent

Chichewa Excellent Excellent Excellent

EDUCATION

Diploma in International Air Transport Association (IATA/UFTAA) - IATA Standard Course (1996), Diploma in Human Resouce Management – Mpemba Staff Development Institute – 1997 Cerficate in Procurement and Supply Chain Management – Malawi Polytechnic - 2011 OTHER COURSES AND TRAININGS

Project Management – Malawi Institute of Management – 2013

Finance Management – Malawi Institute of Management - 2014

Qualitative Research, data Collection and Data Analysis – Soul City Institute of Management – South Africa

IATA Customer Services – IATA Leaning Centre

Air Tickets Sales 1 – Air Malawi Ltd Training Centre- Malawi

Basic and Ramp Supervision and Load Control – Narrow and Wide Body Aircrafts - Air Malawi Training Centre - Malawi

Advanced Ramp Supervision and Load Control – Narrow and Wide Body Aircrafts - South African Airways Training Centre - Johannesburg

Basic Passenger Handling – Air Malawi Training Centre - Malawi

Baggage Tracing – World Tracer – Air Malawi Training Centre - Malawi

Safari Overboarder – South African Airways – Johannesburg

Voyager – South African Airways – Johannesburg

Axsres Reservation Convertion & FQT – South African Airways – Johannesburg

Writing Effective Success Stories – USAID Malawi – Lilongwe

Writing Effective Press Release – USAID Malawi – Lilongwe

Doing Business with USAID – USAID Malawi - Lilongwe REFEREES

Mr Rick Chikwekwe (Executive Director)

Platinum Solutions Ltd

Lilongwe, Phone : +265-***-***-*** Email: adz36t@r.postjobfree.com Mr Chinthemwa Mkandawire (Head of Finance)

Pakachere Institute of Health and Development

Blantyre Phone: +265-***-***-*** Email: adz36t@r.postjobfree.com Yambani Mlemba (Senior Counsel)

Knight and Knight Attoney at Laws

Lilongwe. Phone: +265-***-***-*** Email: adz36t@r.postjobfree.com

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