*** ********* ****

Ann Arbor, MI *****

734-***-****

adz36l@r.postjobfree.com

Jayla S. Copeland

SKILLS

• Nannying

• Senior Care

• Epic Program

• Customer service

• Windows Program

• Home Care

• Hospital experience

• Typing

• HIPAA

• Front desk

• Medical Office Experience

• Insurance Verification

EXPERIENCE

University of Michigan Michigan Medicine, Ann Arbor- Patient Care Technician

August 2022- Present 734-***-****)

Duties include: Obtain vital signs, respond to monitor, measure and record intake and out take, specimen collection, assist patients with ADL, blood sugar checks. Homewatch Caregivers, Ann Arbor, MI— Home Health Aid February 2022- August 2022 734-***-****

Duties include: Companionship, transfers, Stand by assistant, personal care, light housekeeping, meal prep, and med reminders.

IHA Pediatrics, Ann Arbor, MI— Customer Service Representative July 2021- August 2022 734-***-****

● • Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. • Obtains necessary patient registration information; verifies patient insurance eligibility.

● • Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner.

● • Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols.

● • Records messages for physician and staff accurately, with complete information required, and ensures that it is tasked appropriately through IHA EMR system.

● • Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ’s.

● • Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly.

● • Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols.

● • Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols and notifies clinical staff of patient’s arrival.

● • Supports report management and patient outreach. May support overdue report management.

EDUCATION

BLS Card

9/15/22- 09/24

Pioneer High School, Ann Arbor, MI— High School Diploma May 2021

Certified Nurse Assistant

July 2022- July 2024

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