Ghulam Hazrat

adz36g@r.postjobfree.com • 001-***-***-** 37

California 95350, US

Operations Manager

Accomplished and strategy-driven leader with experience in driving operational efficiency, project management, and procurement.

Proficient in safety management, vendor negotiations, and customer service. Expertise in developing cost-effective procurement strategies, negotiating favorable vendor contracts, and ensuring the timely delivery of quality goods and services. Proven success in delivering highly complex projects within agreed timeframe, budget, and specifications. Adept at overseeing complex operational processes, resource allocation, and cross-functional team leadership. Demonstrated ability to develop and implement strategic initiatives, streamline workflows, and enhance productivity. Refined communicator with excellent problem-solving skills, dedicated to fostering a culture of continuous improvement.

Areas of Expertise

Strategic Planning & Analysis

Team Building & Leadership

Operations Management

Procurement Management

Contract Negotiation

Project Management

Risk Management

Customer Satisfaction

Tender Management

Career Experience

Frontier Ford, Santa Clara, California 2022 – 2023

Piercy Honda, Milpitas California 2021 – 2022

AutoNation Toyota Hayward 2017 – 2020

Sales Advisor

Demonstrated in-depth product knowledge to address customer queries about cars, financing, and the purchasing process, maintaining a highest customer satisfaction rate. Facilitated smooth test drives by proactively collecting necessary licenses and documentation, adhering to best practices for customer convenience and safety. Negotiated car prices and trade-in values, ensuring customers received competitive deals and maximizing sales profitability.

Achieved significant increase in customer satisfaction and retention by greeting and welcoming customers upon arrival.

Boosted sales by analyzing customer requirements and showcasing the dealership's extensive vehicle inventory, including effectively highlighting features and warranties.

Increased application success rate by coordinating with finance department to providing tailored financing and ownership options to each customer.

Ministry of Rural Rehabilitation and Development/National Rural Access Program funded by World Bank 2010 – 2015

Procurement Director, 2010 – 2015

Directed a cross-functional team of purchasing and procurement agents across diverse departments, ensuring seamless procurement operations. Spearheaded end-to-end procurement operations, encompassing pre-qualification, supplier agreement negotiations, contract preparation, and tender management with focus on optimizing cost-effectiveness and resource allocation. Developed and rolled out policies and procedures for risk management and mitigation within the procurement domain, safeguarding the organization's interests and assets.

Improved alignment between procurement and organizational goals by building and maintaining collaborative relations with key company personnel to discern precise product and service requisites.

Built robust professional relation with business stakeholders and strategic supply partners, significantly elevating business performance and competitiveness.

Improved operational efficiency and cost savings by identifying areas of improvement and implementing best practices.

Deputy Operation Director, 2008 - 2010

Streamlined project operations and optimized productivity by efficiently coordinating the day-to-day activities of staff. Guaranteed compliance with USG regulations and guidelines, including procurement, travel, security, and related operations. Contributed to the swift and successful execution of projects by facilitating program managers in the seamless recruitment and assignment logistics of consultants. Established a culture of continuous improvement by empowering team members with valuable insights into operations, policies, and procedures.

Improved staff assignments and resource allocation by providing valuable recommendations to the project director.

Exceeded project goals and completed all tasks and assignments within highest quality standards.

Built collaborative relations with clients and engaged in routine meetings and communications.

Boosted team performance by organizing and delivering individual-centric training sessions for project staff.

Improved decision-making process by developing detailed reports and enhancing transparency.

Additional Experience

Logistic Manager, Meso Jaffer Group (MJG) Kabul Afghanistan

Human Resource Manager, Bakhtar Development Network (BDN)

Education

Master of Business Administration, 2021

University of Phoenix, Phoenix, AZ

Relevant Courses: Management, Leadership, Marketing, Economy, People and Organization, Business Law, Quantitative Business Reasoning, Statistic, Strategic Planning, and Implementation.

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