Heather Kline

adz35b@r.postjobfree.com

Detail-oriented and highly organized data entry specialist with a strong background in

customer service, technical support, spreadsheet proficiency, data verification and exceptional time management skills. I'm proficient and dedicated to accuracy and efficiency in data entry and management. Seeking an opportunity to contribute exceptional data entry skills and customer-focused mindset to a dynamic team.

Technical Support Agent

Apple/Teleperformance

Tampa, FL

Jan 2022 - Feb 2023

Provide technical support via screen sharing or verbally for macOS and iOS devices.

Accurately enter customer interactions into Salesforce database and update any inaccurate information.

Transfer escalations to the appropriate departments.

Set up appointments and provide product and policy information. Staying up to date with the latest company

Policies and products. Providing exceptional communication skills and customer service.

Send follow up emails, as well as attaching troubleshooting articles to emails.

Multitasking with different tools ranging from CRM to phone tools to searching the internet.

Fraud Analyst (Crypto)

Coinbase/Teleperformance

Tampa, FL

Jan 2021 - Jan 2022

Analyze fraudulent transactions/activity on the Blockchain.

Provide accurate and efficient notes into Salesforce database and other CRM tool databases from findings of fraudulent activity.

Make a draft for a sar report to be investigated.

Provide proper customer service via chat and emails to customers. Stay up to date on company policies.

Escalate to appropriate departments when necessary.

Look up transactions on Blockchain for all cryptocurrency. Proof read all information put into the database to avoid any errors.

Analyze transaction patterns, volumes, and trends to

detect abnormalities and unusual behaviors.

Utilize data analysis tools and techniques to identify and investigate potential cases of cryptocurrency fraud, such as phishing, scams, and Ponzi schemes.

Stay informed about relevant regulatory requirements and ensure that the company's crypto activities comply with anti-money laundering (AML) and know your customer (KYC) regulations.

Content Creator/Graphics Design/Social Media Management.

B&M Professional Solutions Tampa,FL

Jan 2019 - Jan 2022

Proficient in producing high-quality, engaging, and relevant content for various social media platforms, including text, images, videos, and graphics.

Ability to create visually appealing graphics, images, and videos using design tools and software.

Adaptability to write in various tones and styles to suit different platforms and target demographics.

Proficiency in managing and scheduling posts across different social media platforms, ensuring consistent posting schedules and optimal timings for maximum reach.

Experience using social media analytics tools to monitor performance metrics, track trends, and derive insights for data-driven decision-making.

Monitor social media channels for engagement, respond to comments, and manage online interactions.

Customer Service Representative

Sykes/Saks Fifth Avenue Tampa, FL

Jan 2020 - Jan 2021

Accurately enter customer interactions into Salesforce

and C.O.R.E databases and update any inaccurate information.

Transfer escalations to the appropriate departments.

Set up appointments and provide product and policy information.

Staying up to date with the latest company policies and products.

Providing exceptional communication skills and customer service.

Send follow up emails, as well as attaching troubleshooting articles to emails.

Multitasking with different tools ranging from CRM to phone tools to searching the internet.

Process refunds and returns for customers.

Conducted data entry and maintained spreadsheets

for tracking leads, sales activities, and customer interactions.

Customer Service/Sales

Marshalls West Babylon, NY

Jan 2015 - Jan 2017

Restocking clothing/products on the floor.

Cleaning up fitting rooms and store areas as

seen appropriate.

Assisting any customers on the floor

with any help they may need.

Attending to cash register duties when needed.

Answering phones when needed and providing

customer service.

Data Entry Specialist/Receptionist

LNY Bohemia, NY

Jan 2007-2009

Input and maintain accurate information related

to clients and business information.

Answering phones and directing to appropriate extensions.

Filing, faxing, copying.

Making new file folders and transferring from

paper to computer.

Making bank and company runs to banks

and supply chains.

Data Entry Specialist

Stanford Who’s Who Islip, NY

Jan 2009 - 2012

Input and maintain accurate information related to

Participant names, book titles, ISBN numbers, and

other manuscript details into publishing databases

or content management systems.

Format data entries according to established guidelines

and ensure consistent categorization for easy retrieval

and reporting.

Collaborate with production and editorial teams to

enter publication dates and deadlines into systems,

helping to manage timelines effectively.

Review and verify data accuracy, performing regular quality

checks to identify and correct errors or discrepancies.

Handle sensitive and confidential information with utmost care,

following security protocols to protect data from unauthorized access.

Summarize and present data in a clear

and concise manner using charts, graphs, or tables.

Assist in migrating data from legacy systems to new platforms,

ensuring seamless transfer and data integrity.

Cleanse and standardize data to enhance its usability and accuracy.

Skills:

Accurate Data Entry

Attention to Detail

Typing Speed and Accuracy

Data Verification

Database Management

Spreadsheet Proficiency (Excel, Google Sheets)

Data Formatting

Time Management

Organizational Skills

Data Quality Control

Research Skills

Problem Solving

Multitasking

Adaptability

Basic Computer Skills

Documentation Skills

Customer Service Specialist Skills:

Strong Communication

Active Listening

Conflict Resolution

Empathy

Problem Solving

Patience

Customer Relationship Management

Multitasking

Time Management

Positive Attitude

Product Knowledge

Calm Under Pressure

Adaptability

Team Collaboration

Professionalism

Tech-Savviness (for digital support)

Complaint Handling

Technical Support Specialist Skills:

Technical Troubleshooting

Problem Solving

Customer Service

Analytical Thinking

Communication (both technical and non-technical)

Patience

Active Listening

Diagnostics and Resolution

Remote Support Tools

Knowledge Base Management

Software and Hardware Proficiency

Documentation Skills

Adaptability to Changing Technologies

Time Management

Collaboration

Critical Thinking

Programming/Scripting (if applicable)

Fraud Analyst Specialist Skills:

Fraud Detection and Prevention

Data Analysis

Investigative Skills

Research Abilities

Critical Thinking

Attention to Detail

Risk Assessment

Documentation and Reporting

Knowledge of Fraud Schemes

Communication (both internal and external)

Compliance and Regulations

Data Security Awareness

Problem Solving

Time Management

Analytical Tools (e.g., Excel, data visualization)

Collaborative Skills

Salesforce, C.O.R.E & CRM Experience

Included but not limited to:

Salesforce Navigation and User Interface

Account and Contact Management

Knowledge Base Utilization

Salesforce Reports and Dashboards

Data Entry and management

Salesforce Lightning Experience

CRM Navigation and Interface Familiarity

Order Processing and Tracking

Customer Information Management

Issue Resolution and Troubleshooting

Customer Communication Tracking

Inventory Management (if applicable)

Returns and Refunds Handling

Billing and Invoicing (if applicable)

Customer Feedback Management

Cross-Selling and Upselling (if applicable)

Reporting and Analytics

System Integration

Customer Experience Enhancement

Contact this candidate