Kim-Erin Justice

Huntington Beach, CA *****

adz35a@r.postjobfree.com

+1-808-***-****

A fulfilling work history in event planning, operations and social media management that shows flexibility and adaptability in a variety of environments. Reputation for being creative, concise and composed. Delivers results within timelines and budget. Exceptional planning and implementation capabilities. Superb ability to assess situations and respond with effective solutions. Brings passion and energy to each project.

Authorized to work in the US for any employer

Work Experience

Events & Social Media Manager

HB Downtown Business Improvement District - Huntington Beach, CA September 2022 to Present

• Manages all event production for the business district of Downtown Huntington Beach

• Surf City Nights- Tuesday night certified farmers market and street fair with an attendance between 4,000 - 10,000, based on seasonal foot traffic. Over 90 vendors at each market

• Selects new market vendors and oversees forecasting, curating, billing, contracts and schematics for each market.

• Event manager for all annual signature events for Downtown Huntington Beach such as Halloween Surf City Spooktacular, Magic on Main Holiday Tree Lighting and Market, Surf City Days, Chili at the Beach, HB4TH Block Party, He’e Nalu Aloha Pier Festival.

• Manages all social media platforms for HB Downtown, reaching over 13,000 combined followers over 3 accounts. Creating content, overseeing media calendar and working as a liaison between the 250 HB Downtown Business owners and the community.

Event Planner / Owner

Living Eventfully - Huntington Beach, CA

2003 to Present

• 300 completed events in Southern California and Hawaii such as weddings, corporate functions, fundraisers, baby showers, birthdays, retirement parties, funerals and school graduations

• All aspects of event planning including contract negotiations, event design and theme, on site coordination, catering, dessert displays, vendor contact, budget planning, invitations, backdrops, mistress of ceremonies

• Clients and business garnered through word of mouth, no paid advertising Surf Hero Market Food & Beverage Manager

The Waterfront Beach Resort, a Hilton Hotel - Huntington Beach, CA March 2021 to October 2021

• Hire, train, supervise, direct, coach and evaluate a staff of 15 in the Market that serviced the hotel as a one stop shop for coffee, pizza, gelato, grab and go foods, sundries and souvenirs

• Oversaw all budgeting, pricing, merchandising, stock and ordering of products

• Supervise monthly / daily inventory, sales and reports

• Served as buyer with vendors to select marketable goods based on seasonal shifts and current trends

• Created first ever line of merchandise for The Waterfront Beach Resort from clothing to beach towels to hats

Guest Engagement & Social Media Manager

The Waterfront Beach Resort, a Hilton Hotel - Huntington Beach, CA September 2016 to March 2021

• Responsible for accuracy of procedures being executed department wide; that all guests receive outstanding luxury care. To ensure that all staff has a keen eye for details; creating an exceptional stay from guests arrival to departure

• Led a staff of 30-50 in the Guest Services Department; Concierge, Bellmen, Beach Service, Recreation

• Overseeing budget and labor guidelines with 2 other department heads

• Trainer for all associates property wide for AAA 5 Diamond Service Standards

• Social Media Marketing - Overseeing 6 social media channels for the property including Instagram and Facebook, responding to TripAdvisor and Hilton Service and Loyalty Tracking Reviews.

• Design creator for all holiday activities and decor for events property wide

• Produced Amenity Catalog provided via In Room Dining, to create surprise and delight moments for guests upon arrival to their guest room

Office Administrator / Event Coordinator

C4 Church - Honolulu, HI

May 2011 to September 2012

• Oversaw social media for the church and individual ministries

• Began church facebook page and maintained church website

• Coordinator for all baby dedications, baptisms, luncheons and pastor pa'ina

• First contact for newcomers to church

• Assisted with layout and design of renovated sanctuary Office Manager / Event Coordinator

Hope Chapel Huntington Beach - Huntington Beach, CA June 2007 to August 2010

• Managed staff of six

• Oversaw bookkeeping, payroll, accounts payable and receivable, office / kitchen supplies, monthly budget

• Scheduled all incoming request for facilities, maintenance and calendar events

• Event planner for all functions such as weddings, funerals, baby dedications, baptisms, election polling location liaison, fundraisers, volunteer appreciation, holiday events, youth and community outreaches

• Served as college group leader and youth minister with my husband; public speaking

• Service coordinator for three Sunday morning services Office Manager

Groove Footwear - Cypress, CA

April 2006 to June 2007

• Managed staff of 25

• Led all aspects of the office; payroll, HR issues, hiring / termination, employee handbook, office supplies, collateral, travel, trade shows and trade booth design, addressed and scheduled maintenance as needed

• Researched and oversaw installation of new security system

• Created customer loyalty standards; acknowledging our top clients with appreciation gifts, notes and phone calls

Executive Assistant to Director of Sales & Marketing Balboa Bay Resort & Club - Newport Beach, CA

March 2005 to March 2006

• Preparation of budgets and forecasts, contracts for clients, expense reports

• Answered phone lines and emails sent to Director of Sales & Marketing

• Scheduled meetings and performed site tours with potential clients, oversaw collateral needs for office

• Package amenities for groups and high volume clients

• Assisted with details for functions such as pro-am golf tournaments, cigar and wine tastings, charity events

• Created sales and catering packets

Social Catering Manager

The Waterfront Beach Resort, a Hilton Hotel - Huntington Beach, CA May 2001 to March 2005

Negotiated and booked new and repeat business for social catering events; catering team booked over 200 events a year for the property

• Site tours and menu tastings with bride and groom

• Created specialized menus with the food and beverage team for clients

• Main contact with all events vendors for property

• Worked with banquets department to ensure every detail of event was executed to the clients satisfaction

• Constructed annual wedding booklet collateral and online content with updated photos and menus

• Creator of a new line of hotel room amenities and baskets Assistant Manager / Bridal Registry Coordinator

Pier 1 Imports - Honolulu, HI

December 1998 to January 2001

• Within one month of opening, Honolulu locations became the Flagship store for Pier 1

• Assisted Store Manager in all activities which include opening and closing store, training, customer service, maximizing sales and striving to exceed previous years profit numbers, decor displays

• Responsible for successful implementation of support and administrative functions

• Assisted in registering newly engaged couples in Hawaii's first Pier 1 bridal registry system

• Building customer loyalty by creating in house customer database Restaurant Reservations Manager

Halekulani - Honolulu, HI

May 1996 to October 1998

Responsible for four phone lines for restaurant outlets; scheduling reservations for breakfast, lunch, dinner, afternoon tea and Sunday brunch for House without a Key, The Veranda, Orchids and La Mer

• Liaison for large party wedding reservations for Orchids; confirmed fixed menu, cake and flower arrangements with client contact

• Handled special event reservations and details for classes and seminars offered by the food and beverage department such as caviar tasting, cigar seminar, champagne and wine classes and cooking classes

• Created 5 diamond service standards for Orchids with an ongoing list of return guests, their requests, noted allergies, anniversary and birth dates, favorite table and server

• Worked directly with dignitaries, heads of state, public figures, personalities and their staff in regards to privacy and personal requests while in the dining areas Education

Liberal Arts / Theater

Kapiolani Community College - Honolulu, HI

Skills

• Resourceful

Excellent leader

Strategic planner

Project management

Results under pressure

• Operations Management

• Budgeting

• Event Planning

• Floral Design

• Facilities Maintenance

• Strategic Planning

• Restaurant Management

• Payroll

• Bookkeeping

• Office Management

• Personal Assistant Experience

• Human Resources

• Public Speaking

• Team Management

• Time management

• Marketing

• Leadership

• Management

• Social media management

• Supervising experience

• QuickBooks

• Copywriting

• Content creation

• Project management

• Vendor management

• Events management

• Data collection

• Public relations

• Facebook Advertising

Certifications and Licenses

Food Handler Certification

Additional Information

Robert Mayer Leadership Academy, Huntington Beach, Class of 2020

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