Jenifer Gilmore

Augusta, GA *****

adz358@r.postjobfree.com

+1-706-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Sitel/Foundever - Augusta, GA

May 2023 to Present

calls. Understand and strive to meet or exceed metrics while providing excellent customer service. Drive customer satisfaction through voice, chat, and/or email communications. Guest Service Agent/Front Desk

SLEEP INN AND SUITES - North Augusta, SC

October 2022 to Present

• Greeting guests on arrival.

• Undertaking front desk service duties.

• Administering check-in and check-outs.

• Assigning rooms and issuing keys.

• Delivering mail and messages.

• Processing guest payments and managing bills.

• Coordinating with porters, concierge, kitchen staff and housekeeping.

• Acting as a central source of information for guests during their stay.

• Processing food and beverage requests.

• Resolving problems and dealing with conflict or tension with disappointed guests Front Desk Guest Service Agent

MAGNUSON HOTEL - Elberton, GA

November 2021 to October 2022

• Greeting guests on arrival.

• Undertaking front desk service duties.

• Administering check-in and check-outs.

• Assigning rooms and issuing keys.

• Delivering mail and messages.

• Processing guest payments and managing bills.

• Coordinating with porters, concierge, kitchen staff and housekeeping.

• Acting as a central source of information for guests during their stay.

• Processing food and beverage requests.

• Resolving problems and dealing with conflict or tension with disappointed guests Cashier

Bp Splitstop - Augusta, GA

May 2020 to November 2021

• Cash handling.

• EFTPOS machine operation.

• Advising customers on products or services.

• Processing returns and exchanges.

• Resolving complaints.

• Providing receipts, invoices and other types of paperwork.

• Handling gift cards and vouchers.

• Wrapping and bagging physical items.

• Balancing the cash register.

• Providing credit and debit reports.

Front End Restaurant Manager

Soul Dishes - Augusta, GA

March 2018 to April 2020

• Recruit, train and supervise staff.

• General customer services tasks, including handling customer enquiries and complaints, taking reservations and greeting and advising customers.

• Ensure compliance with licensing, hygiene and health and safety legislation

• Processing payroll and maintaining employee records.

• Reporting irregularities in data to management.

• Producing balance sheets, income statements and other financial documents Bartender

The Corner Pocket - Augusta, GA

January 2015 to November 2019

• greet customers and create a welcoming atmosphere.

• make sure customers meet age requirements

• use a till to take orders and payments.

• handle cash and/or debit cards

• serve drinks at the bar or at the table.

• keep the bar clean and well stocked.

• give advice on drinks to suit customers' tastes.

• collect glasses and wash up.

Head Cashier/Manager

Zacks Wings - Augusta, GA

April 2007 to January 2009

• Manage transactions with customers using cash registers

• Collect payments whether in cash or credit

• Issue receipts, refunds, change or tickets

• Cross-sell products and introduce new ones

• Resolve customer complaints, guide them and provide relevant information

• Greet customers when entering or leaving the store

• Maintain clean and tidy checkout areas

• training, monitoring, hiring/firing,

• assist with issues that may arise over the course of the cashiers' shifts. CSR - Customer Service Representative

FutureCall Telemarketing LLC - Augusta, GA

September 2001 to May 2003

• answer calls and respond to emails

• handle customer inquiries both over the phone and by email

• research required information using available resources

• manage and resolve customer complaints

• provide customers with product and service information

• enter new customer information into system

• update existing customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• follow up customer calls where necessary

• document all call information according to standard operating procedures

• complete call logs

• produce call reports

Cashier

Aggies Convenience store - Augusta, GA

June 1998 to May 2000

• Collect money from patrons at a gas station.

• Dispense change.

• Dispense lottery tickets.

• Collect and dispose of trash outside.

• Provide customers with receipts.

• Charge purchases to customers' credit cards.

• Verify age of customer if they are purchasing alcohol or cigarettes.

• Answer questions and concerns from customers

• Activate fuel pumps.

• Give customers directions.

• Sell prepared food, including deli sandwiches, pizza, hotdogs, and pretzels.

• Prepare daily reports of fuel

• Clean gas station bathrooms.

• Count money in cash drawers.

• Operate price scanners.

• Sweep and mop floors.

• Call police to report suspicious activity in and around gas station. Education

Certification in Food handling and management

Aramark - Augusta, GA

June 2021 to August 2021

Certification in Mixology

International Open Academy - Augusta, GA

May 2016 to August 2016

GED in Adult Education

Cornerstone - Townsend, GA

January 1999 to June 2000

Skills

• POS

• Leadership

• Customer service

• Restaurant Experience

• Cleaning

• Retail sales

• Communication skills

• Computer literacy

• Computer skills

• Sales

• Math

• English

• Cashiering

• Culinary Experience

• Front Desk

• Microsoft Word

• Guest Services

• Restaurant Management

• Telemarketing

• Hotel experience

• Food Preparation

• Food Production

• Food Safety

• Cooking

• Supervising Experience

• Adult Education

• Bartending

• Hotel management

• Hospitality management

• Night audit

• Hospitality

• Phone etiquette

• Filing (6 years)

• Office Management

• Kitchen Management Experience

• Management

• Recruiting

• Google Suite (3 years)

Certifications and Licenses

Customer Service

Present

CPR/AED

Mixology

Present

ServSafe

Assessments

Customer service fit — Proficient

July 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Retail customer service — Proficient

February 2022

Responding to customer situations in a retail setting Full results: Proficient

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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