Customer Service Payroll Specialist
Resume:
CONTACT US
[CV_*]
More optionsRESHEL C GENERALAO
Pathumthani Province 082******* ********@*****.***
Professional Summary
To be a well-rounded and effective employee. To obtain a position as an English Teacher that will continue to serve and grow in the working field.
Experience
Pre-school Teacher August 2017 to September 2019
Planned and implemented lessons utilizing variety of teaching strategies to meet diverse student needs.
Established positive relationships with students, parents, fellow teachers and school administrators.
Prepared unit and lesson plans for courses of study, following curriculum guidelines and common core standards.
Observed and assessed student performance, keeping thorough records of progress.
Designed compelling lesson plans focused on literature and writing learning goals for classes.
Worked outside normal hours to be available to answer parent and student questions.
Implemented student discipline measures, decreasing classroom disruptions
Assisted school leaders in the development of new school policies, curriculum's and operational procedures.
Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
Accepted coaching from fellow teachers and administrators and immediately incorporated feedback.
Encouraged students to persevere with challenging tasks.
Established clear objectives for all lessons, units and projects.
Payroll Specialist (TSR) Oct 2019 to Dec 2020
Concentrix Philippines Cebu City, Philippines
Asked customers targeted questions throughout troubleshooting to determine smart solutions.
Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Responded to queries within agreed SLAs, monitoring and escalating those falling outside of agreed deadlines.
Supported and delivered compliant, accurate monthly payroll and associated pension schemes.
Prepared periodic payroll reports management analysis and use in labour planning and decision-making.
Subject Matter Expert Mar 2021 to Current
CONCENTRIX Cagayan De Oro city, Philippines
1 year and 4 months
Highlights of Activities
Skilfully stepped in on-demand to solve detailed and technical problems with through troubleshooting and fault-finding.
Provided expert advice regarding best processes and practices throughout software development life cycle.
Recommended appropriate technical approach to clients based on business needs and budgets.
Provided face to face support for directors and stakeholders with any questions relating to the product.
Trained and mentored Consultants to increase team productivity.
Coordinated and finalised tender documentation within set deadlines.
Collaborated with line managers on department performance and KPIs.
Core Qualifications
Outstanding customer service
Persuasion skills
Microsoft PowerPoint
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Access
Microsoft Teams
Microsoft
English language fluency
Vocational training
Vocational education
Excellent written English
Education
Bachelor of Elementary Education, English 2017 MSU - IIT Iligan City, Phillippines
Secondary Education 2013 Iligan City National School of Fisheries Buruun, Iligan City, Phillippines
Primary Education 2009 Primary Level Francisca Paradela Legaspi Memorial Iligan City, Phillippines
Certifications
Excellent English Communication Skills (oral & written)
Proficient in Microsoft PowerPoint, Microsoft Word, Microsoft Excel Skills
NCII Certificate- Bread and Pastry Production
Certified Licensed Professional Teacher
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