Customer Service Quality Control

Desmond Lanham

adz33q@r.postjobfree.com • 762-***-**** • Security Clearance

https://www.linkedin.com/in/desmond-lanham-451205104 • Mar tinez, Georgia 30907 QUALIFICATIONS SUMMARY

Results-driven professional with a track record in effectively training, supervising, and evaluating a high-performing team of warehouse employees. Adept at assigning workloads and ensuring optimal productivity, while maintaining exceptional inventory accuracy. Skilled in receiving, unpacking, packing, loading, and delivering materials, supplies, and equipment, both domestically and internationally. Possess strong verbal/written communication skills, coupled with strong leadership abilities and a talent for team building. Known for analytical thinking and expertise in implementing safety measures to foster a secure working environment. Experienced in all aspects of warehouse operations, ensuring seamless and efficient processes. CORE COMPETENCIES

Warehouse Management Team Leadership Performance Evaluation Workload Allocation Material Handling

Inventory Control Shipping and Receiving International Logistics Supply Chain Operations Quality Control

Safety Compliance Communication Skills Team Coaching/Building Analytical Thinking Process Improvement

PROFESSIONAL EXPERIENCE

Advanced Morgan Materials, Augusta, Georgia 1994 – Present Warehouse Supervisor

Supervised and managed the daily operations of a bulk warehouse, ensuring smooth functioning and efficiency. Coached and provided guidance to warehouse personnel (9-12 members) to enhance their performance and productivity. Maintained accurate inventory records, overseeing the recording and tracking of incoming imports and outgoing exports. Trained new workers, ensuring their understanding of warehouse procedures and expectations, leading to their successful integration into the team. Utilized Intermec scanners to efficiently pick and transport orders, supporting AS400 and Oracle JDE E1 systems.

• Achieved high levels of customer satisfaction by excelling in various aspects of warehouse operations, including receiving, identification, dispatching, certification, and quality assurance of products.

• Fostered strong working relationships with manufacturing business units, customer service, and the planning department to ensure accurate order completion dates.

Advanced Morgan Materials, Augusta, Georgia 1994 – Present Paper Line Operator

Oversaw the operation of paper manufacturing machines and equipment, ensuring their smooth and efficient functioning. Conducted regular inspections of products to identify and address any defects or abnormalities. Accurately labeled products according to specifications, maintaining quality control standards. Adhered to strict safety procedures to prevent product contamination and maintain a safe working environment. Ensured that the final product met customer specifications, taking into account size, weight, color, and other relevant criteria

• Led and supervised a team of three line employees, providing guidance/support to optimize their performance. Additional Experience as Hawk Continuous Wave Radar Repairman at US ARMY EDUCATION

Bachelor of Science University of Maryland

Desmond Lanham Page 2

Industrial Maintenance Diploma Augusta Technical College National Honor Society

Contact this candidate